Plaza Premium Lounge (Near Gate 1, Departures)

Plaza Premium Lounge (Near Gate 1, Departures), Hong Kong: Hours, Address, Plaza Premium Lounge (Near Gate 1, Departures) Reviews: 3/5

Plaza Premium Lounge (Near Gate 1, Departures)

Plaza Premium Lounge (Near Gate 1, Departures)
3
8:00 AM - 12:30 AM
Monday
8:00 AM - 12:30 AM
Tuesday
8:00 AM - 12:30 AM
Wednesday
8:00 AM - 12:30 AM
Thursday
8:00 AM - 12:30 AM
Friday
8:00 AM - 12:30 AM
Saturday
8:00 AM - 12:30 AM
Sunday
8:00 AM - 12:30 AM
About
This lounge is conveniently located directly after immigration at the south departure hall in Hong Kong International Airport. It includes brilliant airport facilities for guests including comfortable seating, shower and private resting areas, superb massage and spa and nail services, oxygen therapy and a fantastic bar. Don't forget to try the Hong Kong-style fish ball noodles and homemade XO sauce. For guests who visit us at breakfast time, do try our Hong Kong-style flour rolls with peanut and sweet sauce, as for those who visit us in the evening, join us at the bar to enjoy our complimentary daily tapas. Plaza Premium Lounge (East Hall) is not available for online booking.
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The area
Neighborhood: New Territories
How to get there
  • Airport • 3 min walk
Best nearby
Restaurants
103 within 3 miles
Attractions
42 within 6 miles

3.0
264 reviews
Excellent
38
Very good
94
Average
55
Poor
35
Terrible
42

Chanel G
1 contribution
10/10 DO NOT RECOMMEND THIS PLACE IF YOU NEED ANY ASSISTANCE!!!
Jul 2021 • Solo
I’ve previously stayed at the plaza lounge at Changi airport and have always had amazing food, customer service and there seating is truely comfortable and spacious. I thought I could expect the same in Hong Kong but that’s definitely not the case.

The receptionists vibe towards me changed as soon as I asked for assistance due to a lower back/hip injury. The first thing she tells me is that i’m not allowed my trolley, I then see she let asian couples bring their trolleys in. Their actions made me feel more like a nuisance then a welcomed PAYING customer.

The food is also extremely basic especially for what’s supposed to be a “premium lounge”. The food stalls are better and have a wider range and are quiet cheap.

The bathroom amenities are really nice but it’s the smaller details you really notice and in my case there was mould all in the corners of my shower.

The furniture, as pretty as it may look is also extremely uncomfortable. Great for tiny people but not so much for taller people.
Written July 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Sir/ Madam, Please accept my sincere apology for your less than satisfactory experience during your patronage to our Plaza Premium Lounge at the Hong Kong International Airport. We take pride in ensuring our customers' satisfaction and unfortunately, we did not meet your expectations. Upon through review of your feedback, rest assured we have taken this as our top priority. We would also like to express our appreciation for your valuable time to let us know your feedback and this will definitely help us to improve our standards and quality. Regards, Jenny Lee
Written September 10, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Vegan Fit Travel
2 contributions
Andy accommodated my vegan diet!
Jun 2021 • Friends
I am a vegan and they catered for me. It was so nice after a long flight with poor meal choices and long layover. I really appreciate the team especially the front desk staff, Andy. Thank you Andy for making my layover relaxing and stress-free... Will be sure to come back again!
Written June 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Sir/ Madam, We are delighted and encouraged to read your compliment regarding hospitality and professional service delivered by our team. Please be assured your praise will be relayed to our team that has earned your approval and recognition. We make every effort to deliver excellent service and enhance your airport experience, and sincerely appreciate you taking time to acknowledge our efforts. Regards, Jenny Lee Lounge Manager
Written July 2, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Dragonb
Greater Sydney, Australia6 contributions
comfortable while the wait
Feb 2021
Staff are helpful and nice. very limited choices during Cov19. in general, good place for you to recharge and eat. the coffee machine is easy to use and having a cup of nice coffee is a relaxing.

The bathroom and shower room is clean. and they would provide hand sanitizer and lotion
Written February 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Sir/ Madam, We are delighted and encouraged to read your compliment regarding hospitality and professional service delivered by our team. Please be assured your praise will be relayed to our team that has earned your approval and recognition. We make every effort to deliver excellent service and enhance your airport experience, and sincerely appreciate you taking time to acknowledge our efforts. Regards, Jenny Lee Lounge Manager
Written February 22, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

102countriesdonesofar
Stockholm, Sweden355 contributions
Poor and limited
Dec 2020
Sure, Covid-19 is out there but to limit service to this level is robbery. First, yes, no Star Alliance lounge is open at HK airport, one must buy entrance at one of the other two open lounges. Food is super limited, drinks as well, sallad meny serviced in plastic glass, sandwich is tiny. We had 11 hours between our flights and my behind was in pain when we left due to the hard chairs. USD 200 is what we spend to spend our time here. Yeah, we are crazy but anyways- this lounge have showers. Summary: $200 for a shower, poor food and limited menu, very limited with drinks (no Whiskey either).
Written December 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Sir/ Madam, Please accept my sincere apology for your less than satisfactory experience during your patronage to our Plaza Premium Lounge at the Hong Kong International Airport. We take pride in ensuring our customers’ satisfaction and unfortunately, we did not meet your expectations. Upon thorough review of your feedback, rest assured we have taken this as our top priority. We would also like to express our appreciation for your valuable time to let us know your feedback and this will definitely help us to improve our standards and quality. Regards, Jenny Lee Lounge Manager
Written January 4, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Oli
2 contributions
Look at the sandwich
Sep 2020 • Solo
Staff were very friendly and helpful but I would ask you to please have a look at the picture of this sandwich.
Written September 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you very much for your valuable feedback following your stay at Plaza Premium Lounge East Hall. We will definitely improve and do the best we could for further improvement. We certainly look forward to welcoming you back in the near future. Kind regards, Jenny Lee
Written October 8, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

hpcroad
Menlo Park102 contributions
A very good experience
Aug 2020
I had a 10 hour layover and decided to make a reservation at this lounge. The booking process was friendly, professional and had a personal touch.

When I entered the lounge, I was pleasantly surprised. The overall appearance was very nice. There were several different seating areas tailored to the need, so you could rest, work, and eat in a comfortable way.

The food was ordered through a QR code on the table and that worked fine. I was satisfied with the choices and enjoyed some tasty Asian food. There was also a very good espresso machine making a great latte macchiato.

The restrooms were kept very clean. The cleaning person was very active and everything looked spotless.

A real treat was the shower. I made a reservation at the reception and when my slot started, the shower was ready to be used. It was definitely a good experience and something I can recommend taking.

Throughout, the staff was also very friendly and helpful. I will definitely consider this lounge again.
Written August 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you very much for your glowing review in regard to your recent stay with Plaza Premium Lounge East Hall. We are very pleased to learn that your overall stay with us was enjoyable. Nothing would please us more than receiving compliments from our guests and this is what keeps us take pride in our work. We are certainly looking forward to welcoming you back, hopefully in the near future. Warm regards, Jenny Lee
Written October 8, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Karen Wong
Hong Kong, China1 contribution
A great place to get a few hours rest
Feb 2020
My flight was delayed for 4 hours. I had a massage and some light food in this lounge. The staff were friendly and the space was clean and comfortable. I would definitely use this lounge again.
Written May 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you very much for your glowing review in regard to your recent stay with Plaza Premium Lounge East Hall. We are very pleased to learn that your overall stay with us was enjoyable. Nothing would please us more than receiving compliments from our guests and this is what keeps us take pride in our work. We are certainly looking forward to welcoming you back, hopefully in the near future. Warm regards, Jenny Lee
Written October 8, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Fouregas
United States5,253 contributions
Very quiet during COVID19 time....
Mar 2020 • Friends
Normally all the Plaza Premiums are packed here at HKG. I normally visited the one at gate 40, on this visit my flight was near gate 1 so came here.

On this weekday around 11 am the place was pretty deserted as the whole airport has been experiencing dwindling travelers count due to more and more flights got cancelled and countries getting more restricted due to widespread infections worldwide.

The lounge accepts Priority Pass without problems.

Food on this visit I had the benefit of both breakfast and lunch items. Their famous XO sauce fish balls/cakes noodles are always good. There's also salads, siu mai, cheung fun, porridge. Beer, coffee bar, tea stand, juice etc.

Charge outlets are everywhere. As usual good place to hang out before flights.
Written March 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

lissa952
Ancaster, Canada46 contributions
$234!!!! wasted money
Feb 2020 • Solo
i spent $234 for 6hrs in this lounge. i had access to their sleep cabin for 2 of those hours which was freezing from the AC, i could hear the employees talking the entire time ehile trying to rest. rock hard couch with a thin throw to sleep with.
the food and drink was basic.
had the most uncomfortable chairs, no reclining chairs or quiet areas.
$234!!!!!!! never again
Written February 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Sir/Madam, Thank you for your time to leave your feedback to us, at the same time we are sorry to hear your unpleasant experiences. Unfortunately, we are not able to address your issue due to the information you have provided does not match with our services in Hong Kong, as our lounges do not have any sleep cabins provided. May you please provide further information on that and we may help to address your issue? Regards, Jenny Lee Lounge Manager Plaza Premium Lounge Hong Kong
Written February 24, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

dynamic14
Singapore, Singapore9,837 contributions
new look
Do not get mixed up over the Plaza First Lounge and the Plaza Premium Lounge. The former is more upmarket and seems to be newly rebranded to a First Lounge. We used to be able to access the lounge at this location but the Plaza Premium Lounge is now about 50m away.

We arrived after 5am and the lounge was quite empty. Breakfast is only served from 6am, though you could get snacks and beverages.

The crowd started to pour in soon after 6am and it became pretty crowded. Food-wise, found the layout a little confusing.

Siew mai, part of dim sum, was served near the salad section whereas rice rolls, also part of dim sum, were served at a totally different section and had to hunt for it.

Variety of food was alright.

Seatings seem to not be as comfortable as previous lounge so if you are looking for a place to nap, might not be too easy.
Written January 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Sir/ Madam, Thank you for visiting us. We would like to express our appreciation for your valuable time to let us know your feedback and this will definitely help us to improve our service standards and quality Regards, Jenny Lee Lounge Manager .
Written February 5, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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