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I sent CHINA INTERNATIONAL TRAVEL SERVICE money in January for a trip for a third party, they gave me a load of false and incorrect information, when they were supposed to organise the trip, at the very last minute they asked for a further 4,500-6,900 US Dollars, when I became suspicious and refused to send any more money, they refused to refund my original payment of £1,237 British Pounds . By keeping my money they are just common thieves and this is common theft. "In common usage, theft is the taking of another person's property or services without that person's permission or consent with the intent to deprive the rightful owner of it". SEND THEM MONEY AT YOUR OWN VERY REAL RISK!!! I genuinely can not speak lowly enough about them.…
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Date of experience: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
CITS lied to me about the deadly situation in China and even told me that it would be fully contained by mid-February. They took my deposit in January and have not yet refunded me, claiming that it takes time because they have so many refunds to issue. I was looking forward to rebooking once it was safe to travel to China, but now I don't think I can trust CITS.…
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Date of experience: April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
The first part of our trip was in Beijing and Nancy Feng spent three days with us, showing us their beautiful city and sharing all of her knowledge (we loved her!). The second part of our trip, Mr. Li was hired to pick us up at the airports and train stations on several occasions and get us to where we needed to be. He was great! Then, we went to X'iam for the Terra Cotta Warriors and had Ms. Coco for our guide for two days. What an experience! She was very knowledgeable and delightful. What a professional team we had! Thank you CITS!…
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Date of experience: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
We booked a private 10 day tour of China with CITS through Trailfinders,UK. We visited Beijing, Xian, Guilin and Yangshuo. All the guides we had, Karen in Beijing, Ping in Xian & Joe in Guilin/Yangshuo were excellent, their English was superb together with their knowledge and they looked after us very well. They made sure that our vegetarian diet was met for lunches, on plane & River Li cruise. Even the drivers were good and safe. Our whole journey was seamless and comfortable which made our experience amazing.…
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Date of experience: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
China International Travel Service planned a 16-day trip through China for my wife and I. We started in Beijing and traveled to Pingyao, Xi'an, Chengdu, Emeishan, Chongquing, a Yangtze River Cruise and finally Shanghai. The guides they provided spoke English well and did a good job. The hotels in which we were booked were 5-star and excellent. My only complaint was the amount of food provided to us at lunch. We typically received enough food to feed eight people, not two! But all in all, a great trip, and we would use CITS again.…
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Date of experience: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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