Kocoon spa ( Taiyue Suites)

Kocoon spa ( Taiyue Suites), Beijing: Hours, Address, Kocoon spa ( Taiyue Suites) Reviews: 4.5/5

Kocoon spa ( Taiyue Suites)

Kocoon spa ( Taiyue Suites)
4.5
Tuesday
10:30 AM - 8:30 PM
Wednesday
10:30 AM - 8:30 PM
Thursday
10:30 AM - 9:30 PM
Friday
10:30 AM - 8:30 PM
Saturday
10:30 AM - 8:30 PM
Sunday
10:30 AM - 8:30 PM
About
Founded in Beijing in 2008, Kocoon is a French - Japanese owned boutique spa where you can enjoy facials, massages, body care, and waxing service. Our mission is to help you enjoy a balanced lifestyle around health & well-being, not only through our nurturing spa treatments and rituals, but also through inspiring workshops. We design each treatment the way we would wish to receive it, with love and attention to detail, in a peaceful, friendly, and clean environment.
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4.5
25 reviews
Excellent
22
Very good
0
Average
1
Poor
1
Terrible
1

Rochelle O
1 contribution
I found a JEWEL in Beijing!
Dec 2019 • Family
Kocoon is magical.. and a complete respite from the stressful energy of the city.
My daughters and I had very gorgeous facials and my husband had a fantastic massage. The women there spoke English and were warm, welcoming... and masterful.
We left feeling pampered and healed. We really didn’t want to leave:)
Written December 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

clarissadillet
Beijing, China69 contributions
Best Spa in Beijing!
Oct 2018 • Friends
Hands down the best Spa in Beijing! The attention to detail and the friendly staff makes this place a must visit. I will definitely book more spa treatments for the future!
Written October 6, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

rprice18rp
Beijing, China1 contribution
Pure relaxation!!! Really nice !
Oct 2018 • Couples
The service was great & the staff were so sweet! Excellent ambiance and great price for the service.
Written October 5, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

tpitre
Alcossebre, Spain1 contribution
First my excellent experience at Kocoon Spa
Jun 2018 • Couples
It was my 1st visit in China for tourisme with my partner. During our stay in Beijing, my partner wanted to have an experience of massage and we reserved the couple room for body massage at Kocoon spa that seemed to have a good reputation by Tripadvisor. We were kindly welcomed at the reception, and had a tea while we choose our massage oïl in the waiting room with the home atmosphere, and then, had very skilfull massage in a cosy quiete massage room. After massage, our choice of tea was served. We felt so reluxed and had such excellent experience at Kocoon;
Written July 29, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

miyuki m
1 contribution
Great professional technique for facial treatment and body massage in peaceful atmosphere
Apr 2018 • Business
Every time when I visit Beijing on business, I'm always looking forward to making the reservation at Kocoon spa in advance not to miss my treatment and get relaxation during my stay. I always reserve for facial treatment and body massage. The facial treatment with European products is a high level in technique and my skin gets so smooth after the treatment. The therapist can just fit body massage to my taste and gives me such peaceful relaxation and forget about the pain on body after long flight trip. Kocoon is really a heaven place for me, and a great joy to be there during my stay in Beijing. Thanks a lot to Kocoon.
Written July 28, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kevin M.
London, UK1 contribution
Disappointing experience before even getting in the door
Jun 2018 • Solo
I received a 200RMB voucher from a friend and decided to use it on my last day in Beijing (moving after having lived there for two years). I was excited about the Anti-Stress Men's Package, listed as 880RMB. My price would be 680RMB. I booked online and the process was easy. However, I got a call from Camille, the chosen technician who would be administering the service, about four hours before my appointment. She stated that the voucher wasn't valid because the price for the Men's Package was already discounted and the actual price was 1145RMB. This was not reflected on the voucher or with the pamphlet given to me that listed the prices. I checked the website and the listed price was 880RMB. I'm not sure why the price was changed and this was not reflected on the pamphlet or website. I'm also not sure why they would not honor the 200RMB voucher. I prefer honesty in the companies I spend my money with. It made for a very disappointing experience - I can't imagine using Kocoon again.
Written June 25, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Kevin, Thank you for your kind feedback, and we are truly sorry if you felt disappointed and misguided. The voucher you received is a promotional voucher, and we try to be as clear as possible by indicating that it is “200RMB valid for any spa treatment” in the front, and in the back, the conditions indicates that “it cannot be used in conjunction with other promotions or discounts”. We put together "spa packages" so that our guests can enjoy several treatments at a lower “package price”. Thus, the Anti-Stress Man’s Package original price is 1145RMB and was discounted to 880RMB, which is already a 30% discount (265RMB) on the original price. Since Spa Packages include several spa treatments and are already discounted items, we regret that it cannot be part of this promotion. We tried to explain this by phone, and then by personal email, we hope you can understand. We will make the discount on the packages more explicit in the future, and we will be happy to honor the voucher anytime when you wish to try our services. Wishing you a happy continuation after Beijing, Kindest Regards, Maika
Written July 27, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

piaojiaxi11
Tuxtla Gutierrez, Mexico77 contributions
Relaxing spa in Beijing
Jan 2018 • Couples
I went for a massage and facial with my partner. The staff was friendly, and the spa was very clean. I booked the service on WeChat, and we even had to adjust our appointment. The staff handling the change was fast and professional. I loved the atmosphere in the spa. I liked the waiting/reading area before the massage, too. We had a hot stone massage, and it was just heavenly! I would highly recommend this spa to others. (Only do pay attention to the directions about where the entrance is.)
Written January 3, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

dakota1029
2 contributions
Great spa, could use service improvement
Dec 2017 • Solo
I have been a regular customer of Kocoon for a few years and for the most part I am satisfied with the service. Waxing is clean, efficient and hygienic - definitely the best in Beijing. However, during my past few visits I've been a little annoyed with the service. I have booked a specific therapist online and been given a different spa therapist upon arrival, with no explanation by the staff. During my last visit, the therapist doing my wax was clearly not very experienced and the wax was longer/more painful than it needed to be (which is why I chose a specific person online in the first place.) Also, upon checkout the staff was a little pushy about selling me a "homemade scrub" for 250RMB, which as far as I could tell was just white sugar and some kind of oil. Not worth 250RMB. They didn't ask whether I would like to buy one - they just presented them at counter and said I "needed" to use this scrub so I should buy one. Overall I like Kocoon and will continue to go there for waxing, I just wish the customer service would return to the high standard that it was when I first started going there.
Written December 18, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Andreina Z
85 contributions
Feel relax
Oct 2016
Is the best spa in beijing! They are very cleaning and when you entrance you will feel very nice energy !!!. I tried many tratamient like massage, fácil, wax! Nothing negative !!!. You must go and enjoy your time !!!
Written October 9, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Janet C
Hong Kong, China240 contributions
My kocoon in Beijing
Mar 2016 • Solo
Great service and reasonable pricing, and most importantly the cleanliness makes a real difference. There are many independent spas in Beijing but the hygiene and service is not up to international standard. I always enjoyed my treatments with Kocoon, which range from massages, facials, body scrubs and waxing. Honestly this is the only spa I would go to in Beijing!
Written March 21, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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