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Pros: great price for hotel and flights bought through Groupon. Cons: price gouging for add on excursions (admission to some of the attractions were free or <$10 USD but the company charged $50+). The meals that were included were so small and lacked in quality. They changed one of the excursions we signed up for without any notice or option to opt out. The tour guides were a hit or miss on the trip. A lot of time spent on the bus and going to tourist traps where you're stuck for hours (without an option to leave or opt out), and they try to get you to buy local merchandise.…
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Date of experience: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
China trip canceled due to coronavirus, but Intertrips bent-over-backwards to work things out and resolve things for us. I highly recommend them!
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Date of experience: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
I can’t recommend Intertrips enough. We had a trip of a lifetime to China at the end of May which was cancelled due to covid19. Intertrips, especially Shawn, were beyond accommodating and promptly refunded the land portion of our trip. They were incredibly helpful from the moment we booked our trip. I wouldn’t hesitate to book another trip with them again. A huge Thank you to Shawn and Intertrips!…
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Date of experience: April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Very good company. Our contact Jason from Intertrips was awesome. Company is an up and up company and cares for its customers. I couldn't have asked for a better experience for a tough situation. Can't wait to rebook in the future.
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Date of experience: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Sadly, I would not book with the again. Major communication problems!!! Even when booking our flights/optional tours, I had to follow up, as my emails were not getting responses. We found out our optional tour was cancelled, around 745am on day 1, the tour was supposed to start at 830am. Most people booked optional tours ahead of time, so why were we told the morning of, that it would not happen? They knew how many people signed up. Also, why are we paying $150, per person for bus/tips, but then we also need a minimum for the optional tour to happen? Soooo greedy! Luckily the tour guide, went ahead with the other optional tours, even though we didnt have the required number of people. It created a lot of stress, as I did not have back up plans, since I had booked all the optional tours to fill my days. Jennifer was an amazing tour guide. So knowledgeable, so kind. She was very friendly, and caring! Five stars for Jennifer!…
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Date of experience: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
