Bigmac Africa Safaris
Bigmac Africa Safaris
5
SafarisHiking & Camping ToursNature & Wildlife Tours
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
We are a Kenyan based tour operator, offering safari packages & day tours. We combine quality and affordability to help you make the best out of our services.
Nairobi, Kenya
Meets animal welfare guidelines

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Tours and Tickets by Bigmac Africa Safaris
Travelers talk about
(15 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles194 reviews
Excellent
170
Very good
12
Average
5
Poor
4
Terrible
3

GemGem87
Sicily, Italy10 contributions
5.0 of 5 bubbles
Aug 2023 • Couples
We booked a 5-day budget safari including Amboseli, Lake Naivasha, Lake Nakuru and Masai Mara plus a day tour of Nairobi. Magdalene has been helpful, kind and very quick to answer throughout the organising phase.
Day tour was on the first day. Peter was an amazing guide and driver, took us to see all attractions in Nairobi (Giraffe centre, Elephant orphanage etc) explaining us a lot of things about Nairobi, Kenya and Kenyan tribes and traditions. We had a great time.
The next day Mikael came to get us from our hotel and we started our safari. It was the best experience of my life. Mikeal knows every park like the palm of his hand. We saw more animals than I can count. He explained us differences within different types of gazelles, hunting habits of predators, he knew every name of each kind of strange bird. He managed to let us see all the animals while remaining ethical and professional and respectful of wildlife. I actually cried when I said goodbye. Mikeal said that safari s just a matter of luck and that ours was very lucky. I say that we were really lucky to have him as a guide. Despite we booked a budget accommodation all the tented camps and hotels were clean, comfortable and providing good food and really kind staff.
Written September 1, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Arnau D
La Garriga, Spain15 contributions
5.0 of 5 bubbles
Feb 2023
I hired a car with a guide-driver for 11 days to travel through Ol Pejeta, Samburu, Lake Naivasha, Masai Mara, and Lake Nakuru. The overall experience was very good; my guide, John, knew the national parks very well, and I was able to see lions, leopards, cheetahs, elephants, and even a serval cat. The only drawback was that the car was quite old, and we had some mechanical problems during the trip. We spent over four hours at a mechanic's shop during one day, and this caused me to miss an afternoon safari in Masai Mara. I understand that these things can happen, but I would have appreciated some sort of compensation after what happened. Nonetheless, I value the experience positively, and I believe it is a good agency to organize a trip to Kenya.
Written February 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bhavika M
Leicester, England, United Kingdom21 contributions
5.0 of 5 bubbles
Aug 2020 • Couples
We had an incredible 5 day safari to masai mara, lake nakuru and lake naivasha with Bigmac, it was just perfectly organised and our guide was incredible, zooming around to find the animals and get the best viewing positions.

We saw the big 5 plus so much more, the car was great with it's pop top and our guide super knowledgeable.

All the staff were really lovely and went out if their way to make sure we were enjoying ourselves. It was just a dream come true.

Also enjoyed the boat trip and walking safari on Naivasha to see the hippos and get a bit closer to the animals.

Apparently all the drivers are tested for Covid regularly and we felt really safe with them, there were sanitisers and masks in the car.
Written August 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Joyce M
9 contributions
1.0 of 5 bubbles
Aug 2021 • Family
I previously contacted Magdalene in the main office concerning my experience with BigMac and my inability to leave a positive review or recommend to anyone this company. She provided excellent customer service throughout the entire online booking and our communication via email prior to my family arriving to Kenya from the US. As I wrote to Magdalene in the main office, unfortunately, the overall experience was tainted by our driver who on our last night repeatedly tried to cancel our next day morning safari. Now I understand it may be due to the fact entry fees is required after 24 hours validity of the tickets which had now expired and he may have been trying to pocket those entry fees we had already paid to BigMac. After a very uncomfortable long discussion forced upon us by him at the dinner table of all places, I informed him that we will be sticking to the itinerary and proceeding with the morning safari. He did not like that and was upset and did not speak one word to us the entire time until drop off to the hotel which we arrived around 2pm. We had a short 1 hour safari and upon arrival of the park gate no payment was made for the entrance, some words were spoken to the guard and we were let inside, and on exit we did not go through the main gate. The guards told the driver at the gate to take a back route that took over 15 minutes to return to the camp. For this reason of embarrassment and disrespect in front of my family, I am not able to leave any 5 star reviews on the internet and can’t recommend your company to any friends or colleagues or anyone reading this review. There are many other safari companies offering competitive prices.
Written September 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Joyce. Thank you for the chance to serve you for your 5days Amboseli-naivasha-nakuru- masai Mara which started at 3pm at the airport hence quite rushed according to the number of parks you wanted to accomplish(some which were squeezed into the initial program) We also thank you for taking time to review us and expressing the dissatisfaction, we really regret for not meeting your expectation. its unfortunate that we were in contact on whatsapp and you never informed this until after a few days when you went back to US despite telling you to contact me incase of anything. Also, in your email you sent, you had indicated below but am surprised you omitted it here: " I want to thank you so much for your kindness throughout the booking process and for the great gesture at Amboseli Lodge with the birthday cake. All the accommodations were wonderful with very kind staff and comfortable lodging. It was wonderful to work with you." Point to be taken: the tickets are always paid on the first day for the number of nights you will be in the park so that you don't queue every morning, the tickets for the whole 2nights were paid and i have the receipts with me as mentioned to you earlier. He couldn't be allowed in the park even for a few minutes without payment for the second night on the third day, also, masai mara park management take such offenses very seriously and have very heavy & strict disciplinary measures on its clerks including jailing them and banning drivers from the parks, and hence even the clerks cannot collude to allow him without paying. Regarding gates, Masai Mara has many entry & exit gates hence drivers don't necessarily leave from the same gate they used to get in especially when there is one close-by. i understand on the first day you arrived at masai mara from nakuru is was almost park closing time hence he used the nearest gate to ensure you get a game drive but he left on a different gate. As i mentioned to you earlier, i had to outsource the Spanish guide (Stephen njoroge) from another company when you said last minute that you need your mum not to miss anything hence we provide a Spanish guide whom we didn't have at the moment as all of our own were engaged. But having outsourced does not mean bad service since he was representing Bigmac and for this we really apologize for not meeting your expectation and for him not meeting our standard of quality. Doing a game drive on the last day for shorter time and not talking to you (which he gave an excuse of being extremely exhausted for the rushed and very tight itinerary) is however not acceptable and its so unprofessional, we sincerely regret this. The driver having misconducted, the company has dismissed him, we have also launched a complain to the Kenya tourism board for action. Once again thank you for choosing us and i promise that if you give me another chance to serve you or your friends, i will do better
Written September 7, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stephen S
Kuwait City, Kuwait26 contributions
5.0 of 5 bubbles
Dec 2022
I absolutely cannot say enough about Bigmac and the trips they arranged for us as well as our guide Joseph. He was amazing and the trip was definitely enhanced by both his knowledge of the parks, we went to both Maasai Mara and Amboseli, and his ability to find incredible things to see. Whether it was the wildlife, or scenery he just always had a knack of putting us in the right place at the right time. I had such a great time just talking with him about the parks and Kenya in general that I feel like we found a friend for life.

Bigmac also handled all of our arrangements easily and quickly and helped us to customize our trips so that everything ended up just being absolutely perfect. The number of companies offering safaris was overwhelming and so we were really concerned about picking the right one. I can say 100% that we made the right choice with Bigmac and will absolutely be using them on all of our future trips.
Written January 10, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

timvandegraaf
The Hague, The Netherlands72 contributions
5.0 of 5 bubbles
Oct 2022 • Couples
Excellent! Great service from Magdalena! Great after service as well! We booked a 3 day tour masai Mara, including flights from Nairobi to Masai Mara, and had a great driver, Maikel, he showed us the big five in a comfortable 4x4 lane cruiser. And knows a lot of the area and the animals. Very interested. The price of the safari was really good (to compare to other travelers we’ve met in the safari). We payed a lot less than others! We’ve stayed in the leisure camp, honeymoon suite, great camp, great food and staff. I’ve emailed magdalena lot, she always replayed very quick. She even booked a Masage in the camp, and even helped us out with our plane tickets going home (what I did not booked by her). So sweet! I really recommend Big Mac safari to everyone! They must get a 6 star rating, instead of the maximum 5! Magdalena, Maikel and Big Mac; asanti asanti!!
Written October 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ismat W
4 contributions
5.0 of 5 bubbles
May 2022 • Family
Being a very conscious mom of two kids , I was so worried about the arrangements. But thanks to Magdalene for listening to me & making all the arrangements According to my needs.
Moreover, I got quotations from various operators but I found their luxury package most reasonable with better options.
Anthony, our guide , was super enthusiastic, he showed us almost all the animals in our first game drive .
There were times when we didn’t push him that we want to see more but he still kept on spotting them for us.
Overall , I highly recommend Big Mac African Safari.
Written May 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

wesleymason123
1 contribution
5.0 of 5 bubbles
Aug 2021 • Family
They provided a great trip, our driver was knowledgeable and happy to accommodate whatever we needed. We added an extra night on the fly and that was smoothly handled as well. Overall it was a great experience and I'd highly recommend.
Written December 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

daniel k
1 contribution
5.0 of 5 bubbles
Apr 2021 • Family
Our family trip to South Coast was the most memorable experience. The kids enjoyed every bit of the trip too being their first time for such a holiday. Kudos to Bigmac Safaris for the professionalism and being responsive to our needs and requests.
Written September 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ask a
Puerto de Mogan, Spain54 contributions
5.0 of 5 bubbles
May 2024 • Friends
Our 2 weeks trip in Kenya was amazing.
Picked up from the airport and had the best accommodation all over the trip.
We have done Samburu National Park, Ol Peteja / Lake Naivasha / Lake Nakuru / Masaai Mara / Aboseli National park and West / East Tvaso
The driver Joseph is a good driver, really friendly and was able to give the perfect information about the national parks, animals, birds ect ect
I can recommend this company and ofcourse driver Joseph to everyone who likes to discover Kenya and its national parks.
Written June 20, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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