If you are looking to book a safari using this company, please take my advice and avoid them!
Some key points of our mid-luxury safari with "perfect" safaris:
- They sub-contracted our Masaai Mara safari to another organisation (without telling us), who then didn't follow the itinerary we paid for, partly because they had no idea what our schedule was! They didn't even know what lodges/hotels we were staying at.
- We had a tour 'guide' who didn't speak to guests or provide any information. They spent most of the game drives on their mobile phone instead.
- Broken vehicles (tyres, windows, seatbelts, chairs!) throughout
- The guide turned up significantly late for every game drive, which meant we then didn't have any of the full drives we'd paid for. We were often left waiting at the hotel reception, unsure whether the driver was actually going to turn up, or not. We failed to see the migration of animals across the Masaai river because the tour guide turned up late, then took us to the river 2 hours after the migration occurs. We spent a lot of time driving round in circles because the driver didn't seem to know his way around the Masaai Mara!
- Multiple days of the safari were completely wasted, all so that the company could save money; we were passed from one vehicle to another, squeezed into vans that were already full and even left in the middle of nowhere for an hour to wait for someone to pick us up. One of the drivers even commented that it was unsafe but said "I just do what I am told".
- Awful customer support throughout; they did not respond to emails, whatsapp messages or phone calls throughout our trip when issues arose. There was a complete reluctance from Perfect Safaris to resolve issues or accept fault. Despite the guides making numerous promises to me that management would contact me, I am still waiting! My emails to Perfect Safari post-trip to discuss these issues are also being ignored.
If anyone is looking to book a safari using this organisation, and has further questions about our experience, please feel free to contact me - I'd be happy to share further details!