I asked Emo Tours to organise a trip (specific wedding proposal for 500 USD). They didn’t organise it, but instead organised a normal city tour (without lunch) + boat trip. They apologised afterwards and blamed other people (the guide and the boat company). To change my planned proposal last minute was emotionally very hard for me. I paid 500 USD to organise a beautiful wedding proposal. The manager of Emo Tours wrote to me that the price of a normal city tour + boat is 200 USD. Although he recognises that I paid 500 USD and that there is difference of 300 USD, he provided a refund of 100 USD. I did propose my girlfriend that day, but not in that way I had hoped for. I was on a tourist boat (which is still nice), but I paid for a chef to make dinner and I went home with an empty stomach. And all the flowers and balloons I had hoped for... well I did see them, but on another boat. They asked me what I wanted in return, but how can you make up something like this? Nevertheless, even while the manager agrees that they made several mistakes, he still charged 400 USD for a trip that he claims is worth 200 USD and he did this to a client to he already let down on a very important day for him.... This is wrong. Very wrong.
When I told them that I would post this review, they asked me not post a review and that they would refund 200 USD instead of 100 USD. I don't think that they should ask people not post reviews. I refused this refund and decided to publish the review.
Was it all bad? Well, yes for me, but maybe not for you. If I had booked a private tour in Cairo without lunch and a boat trip without dinner for 2 persons (value of 130 USD on their website), than I would have granted this trip 5 stars. We had a good driver/car, experienced guide and the boat itself was nice. Also, afterwards they communicated with me (very fast), they apologised a lot (which is nice) and they immediately provided a 100 USD refund (before the request for not publishing this review). I also really believe that Emo Tours had the intention to organise my wedding proposal. A lot of things went wrong, but I’m 100 sure it was not intentionally.
For me it was above all a big disappointment. Imagine you book your wedding proposal in the format of a surprise and by the end of the day you discover that there is no surprise… They company just forgot to organise your special day. If you are looking for a company to organise your own private trip, I recommend looking for another company. Either Emo Tours is very bad in organising trips or - as they claim themselves - the people they hired (guide and boat company) are not reliable. Whatever option it is, it isn’t good.