We (My wife and I with our 2 sons 12 and 8 years old) had a truly wonderful and memorable experience in Egypt, being our first time there, and it was mostly due to the excellent organizing and professionalism of Ramasside. The booking and catering of our trip to what we wanted exactly was super easy with Nada, our tour organizer, who was available easily via WhatsApp and email before we left the United States. We visited Cairo, then Luxor, then Hurghada for snorkeling, snd then back to Cairo for a day. Ramasside arranged all internal flights, hotel bookings, and transfers to perfection.
We spent the first day in Cairo going to Khan El Khalili alone, but I would recommend exploring Cairo with a guide as vendors are very aggressive which can spoil your experience a bit, and it is very crowded, not to mention the traffic can make it take a long time. We then saw the pyramids and the Egyptian Museum the next day with our guide Mina, and on the one day in Cairo at the end of the trip, we did the Islamic Cairo and Citadel tour with our guide Ayub early in the morning so it was empty and we could appreciate the architecture. Both Ayub and Mina were truly exceptional in their professionalism, courtesy, buffering any vendors, and their knowledge of history was astounding. I would recommend reading as much as you can before visiting as you will get much more out of the trip and their knowledge.
Luxor was the highlight of the historical part of our trip, and we took the hot air balloon ride at sunrise over the Valley of the Kings (highly recommended). Haytham was our guide for the 2 days we spent exploring the east and West Bank with the temples on the east and the tombs on the west. Again, Haytham made the experience exceptional, and went out of his way to even help with other logistical issues.
We then spent 2 days relaxing and snorkeling in Hurghada before returning to Cairo. Ayub helped us get the COVID test before flying back.
Overall, we had an exceptional experience mainly because of the organizing of Ramasside. We have traveled to quite a few places in Europe and South America as a family, and Egypt in general is not quite as easy to navigate on your own, so I can see why sometimes people may not have the optimal experience. I would highly recommend using a tour company to make the most of the Egypt experience, and Ramasside definitely came through.