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Kartveli Tours

Tbilisi, Georgia
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About Kartveli Tours
Our guests are family! We introduce you to the Caucasus with Authentic Experiences, Interesting Stories and Top Quality Service. We try to be your family in Georgia :)
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Tours and Tickets by Kartveli Tours
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Max Monkey wrote a review May 2022
Bangkok, Thailand54 contributions8 helpful votes
+1
I found Kartveli Tours website and contacted them for a private day tour from Tbilisi to Armenia in early May 2022. It was a smooth and clear booking process with quick response and information from the staff. I paid full amount via PayPal 2 days before the trip. On the day, it was perfect starting with a very polite and professional driver picking us up at the hotel in the morning. The car was nice and clean with smooth driving throughout the trip. A local guide joined us after crossing the Armenian border, she was extremely nice, joyful, professional and informative with perfect English. Lunch at a local guesthouse was also great. We visited 4 historical places with guided information and awesome stories from our local guide. The trip was such a life time experience. Way too good beyond I expected.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mohamad Mahjoub wrote a review Dec 2021
Dubai, United Arab Emirates3 contributions2 helpful votes
We booked a full day trip to Armenia with Kartveli Tours. Everything was going smooth and they seemed professional until we reached the Georgian-Armenian borders. The Georgian passport control officer claimed that we Lebanese require a VISA to cross the border. We were under the impression that Lebanese acquire VISA upon arrival as many of our friends have been to Armenia from Lebanon without facing any issue. The passport control at the borders were giving us a hard time, so they did not allow us to enter into Armenia. We called the company and explained the situation. The first thing they asked us was to pay the full amount of the trip's cost ($240). We refused at first as it appeared that they were taking advantage of the situation, ripping us off, and not trying to find any solutions. The amount of $240 is worth of one week spending on tourism in Georgia, but we opted for this price thinking that we were dealing with a professional company. It turned out that we weren't. We told the manager Irakli that we understand that you made some arrangements ahead of time for the trip, and we are ready to pay the amount of $120 as a compensation. They asked us to pay $190 without any negotiation, and threatened us with the police (see the screenshot of their email). Companies are rated based on how they treat their customers under uncommon circumstances and situations. In our case, they were unprofessional, aggressive, and hostile. Our advise is never to come close on dealing with Kartveli Tours.
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Date of experience: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from irakli_shengelia, Owner at Kartveli Tours
Responded Mar 9, 2022
Dear Mohamad, We are very sorry you had such an experience. We try our best to make sure each and every guest of ours enjoys they're time with us, and reading your words makes us sad, however we still appreciate your feedback. Cancellation policy for the trip was agreed upon before the trip, as well as the fact that all traveling parties are responsible on their own border crossing procedures/visa etc. As per our cancellation policy, the normal amount due for the trip was USD 240, however having had such an experience we wanted to give you a favor and charged you a lower amount to cover our prepaid costs for: transportation, guide service as well as the lunch that was pre-arranged and cooked for you. We thought we were giving you a favor. These words really sadden us, however we hope that you still took back good memories from Georgia despite this experience. We wish you happy travels for many years to come. Sincerely, Irakli
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nicogijsen wrote a review Sep 2021
Lanaken, Belgium9 contributions12 helpful votes
We made three-day tours with this organization: Armenian day tour, Wine tour to Kakheti and Georgian heritage trip. We got before the trips excellent, complete, honest and quick information and response from the manager Beka. (Thank you Beka.) Each trip was perfectly organized with nice and sometimes surprising interesting visits like the varied and copious lunches at local families. Spacious cars with very friendly, helpful, flexible and perfect English speaking guides like Natia. (Thank you Natia.) Who gave us a lot of interesting information about the country, the history of the country, the local people, the religion and so many other things where we were interested in.
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Date of experience: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Andrew W wrote a review Sep 2021
Tel Aviv, Israel249 contributions57 helpful votes
This was the second time that we used Kartveli Tours and once again it was quite simply outstanding - from start to finish. We took day tours - Kazbegi Adventure and the Kakheti Wine Tour - and had a wonderful time. The tours themselves were supremely professional and, being there during Covid, all health and safety measures were strictly adhered to. We are already looking forward to our next trip!
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Date of experience: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sneha wrote a review Aug 2021
15 contributions13 helpful votes
This was the second tour we had taken, our first being the day trip to Kazbegi. We had the opportunity to observe traditional Georgian bread making and visited 4 wineries. Each winery was unique and the drive was so scenic! We had Beka for our tour guide. He was knowledgable about the history of the region and was excellent in communicating which made the tour so enjoyable. He was also an excellent photographer and took many great pictures for us. We had a grand time!
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Date of experience: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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