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Shangri La Casino

River Mtkvari Right Embankment, Tbilisi 0105, Georgia
+995 322 20 07 01
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worst casino ever

Worst casino ever. visited in the casino on June 2, 2018. Bad attitude and disrespect to customers... read more

Reviewed 2 weeks ago
zohar l
,
Tel Aviv, Israel
Excellent Casino

Loved our visit to Shangri La. Lots of space and plenty of roulette tables. We were bumped to a... read more

Reviewed May 16, 2018
vineetj2004
,
Dubai, United Arab Emirates
Read all 61 reviews
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Shangri La Casino Tbilisi is the most modern, stylish and top-service gaming facility in Georgia. While having luxurious décor, providing comfort, friendliness and superior customer service, Shangri La is the best place to try your luck no matter whether you prefer high bets or small ones. The complex is located in one of the most historic areas of Tbilisi, near the "Bridge of Peace".
  • Excellent43%
  • Very good32%
  • Average13%
  • Poor6%
  • Terrible6%
Apr 2, 2018
“Home away from home”
Aug 3, 2017
“NEW EXPERIANCE”
Open Now
Hours
Hours Today: 12:00 AM - 11:59 PM
Suggested Duration: 2-3 hours
LOCATION
River Mtkvari Right Embankment, Tbilisi 0105, Georgia
CONTACT
Website
+995 322 20 07 01
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1 - 10 of 36 reviews

Reviewed 2 weeks ago

Worst casino ever. visited in the casino on June 2, 2018. Bad attitude and disrespect to customers. After checking-out from a roulette machine i had to wait more then 30 minutes before i got my winnings. When i got the money the didn't even bother...More

1  Thank zohar l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2018

Loved our visit to Shangri La. Lots of space and plenty of roulette tables. We were bumped to a silver card on the 3rd day and were treated with free food and drinks! We were planning to explore other casinos but didn't feel like moving...More

Thank vineetj2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2018 via mobile

If you want to enjoy . Come to shengri La All Staff are very rich with customer service knowledge and also very safe and all tables are really going on by chance not manageable by someone out of casino like other casinos Trust them 😉

1  Thank Abdulrahman A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 2, 2018

Love this place.. Small and intimate with very friendly staff and beautiful ladies. My boy carlos always provides a good experience!

1  Thank DJACENYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2017

All of the staff there are very familiar and all of the people there are so friendly and so quite customer service legends. All People at roulette tables are very experienced and Always smiling to us. Thank you Shangri La , And I will come...More

2  Thank abdulrahmanaldoori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2017

your staff is so rude maybe you should teach them to smile a little! made me very uncomfortable! and there is only 1 black jack table. nobody wants to explain a small thing like it is a dollar or a lari table without getting irritated...More

7  Thank urshita l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lavrentiy G, Public Relations Manager at Shangri La Casino, responded to this reviewResponded August 24, 2017

Dear Urshita, We always do everything to provide our guests with the best service possible. Our staff is constantly trained to give proper PR to everyone in the casino. But if there was any case when someone from our staff didn't treat our client well,...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2017

They should demolish this terrible place. Out of context, full of strange people and even scary and dangerous.

7  Thank Stefano C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2017

Shangri La Casino is a chain casino and in tbilisi it`s a timeserver chance.it is located next to bridge of peace and this casino are full of gorgeous girls which who are working there and are polite and helpful for casino and company.there are serve...More

2  Thank pghadamli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2017

A regular casino with a good variety of games. It is good that some of the snacks and drinks are free of charge.

Thank Reloncher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2017 via mobile

This has been the worst casino i have ever been too... georgia is such a lovely place but this casino is the only place where you will get a bad experience. Staff is very rude and keep standing on your head while you are playing...More

18  Thank Ankita B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lavrentiy G, Public Relations Manager at Shangri La Casino, responded to this reviewResponded August 29, 2017

Dear Ankita, We are sorry to read that your visit to Shangri La was not satisfying. We constantly run trainings to ensure that our staff is giving best service possible. Thank you for your review and we will consider your comments and take additional measures.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
hooman d
May 26, 2018|
AnswerShow all 2 answers
Response from Lavrentiy G | Property representative |
Dear Sir, We have the following table games: Poker (Texas, Ultimate Texas, Russian, Caribbean, Three Card), Roulette, Blackjack, Punto Banco (Baccarat). The minimum bet for Baccarat is 50$, for Poker and Blackjack is 10... More
1
Vote
Amir H
January 15, 2018|
Answer
Response from Lavrentiy G | Property representative |
Dear Amir, We are not a hotel, but a stand-alone casino. However we have partner hotel nearby which we use to accommodate our players. We can negotiate all the details via email: info@shangrila.ge
0
Votes
Dina N
May 12, 2016|
AnswerShow all 2 answers
Response from Lavrentiy G | Property representative |
Dear Dina N, Unfortunately we do not have tournaments. I guess you mean poker tournaments, bu we have only those poker games where players play against the casino (dealer). Anyway we are welcoming you to visit Shangri La... More
0
Votes
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