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Got certified and had my first dives here! The workers are mellow and professional. We were fortunate enough to see Mantas, Sharks, Turtles and exotic fish near German Channel!
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Date of experience: May 2020
Helpful
Booked Hotel and diving with Sam's Tours in January of 2020, cancellation policy states, "If prior to arrival and deposit was made, 5% of the deposit will be charged plus any additional hotel cancellation fees that may apply." However, once the CORVID-19 epidemic broke out they refused to give refunds and stated that they will give a credit if used within the following 18 months. It should be noted that all of our other bookings, airlines, hotels, rental cars, and other dive operators (MDA divers in Guam) all issued full refunds of our money during the Pandemic. Palau offers some great diving, I've been there twice before, but since Sam's will not honor their own written policies, they have demonstrated that they can not be trusted, and I will not be diving with them in the future.…
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Date of experience: May 2020
2 Helpful votes
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The company has grown too fast, too expensive, and is way too impressed with itself. The manager is nasty. During the start of the pandemic, when business was slowing down, the manager started adding hotel workers and their staff to their tours to fill them up, which changed the dynamic of the group. Three of the people on the Jellyfish Lake tour didn't even know how to swim. The guide had to micro-manage them to ensure they didn't drown. I don't know how the company didn't ask every client before the tour if they knew how to swim? The manager's response when I complained was rude, and then he blamed me for being demanding. The lunch was meh. One of the other clients was smoking throughout the tour, which was irritating. I took a trip with another Japanese company and found the trip significantly better and less expensive. I don't recommend this company.…
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Date of experience: February 2020
3 Helpful votes
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I’ve been diving with Sam’s since 2012, and I can’t recommend it enough. The dive shop is so well organised, everything runs like clockwork. The guides are great, nothing is too much trouble. Just had another amazing trip, mantas, jellyfish and too many sharks to count. Thank you, Daniel, Sean, Sharon, Jeremy, Matt, Rikke, Joon, and the ever smiling Jahan, you make me feel at home.…
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Date of experience: March 2020
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We had a great time diving with Sam’s!! Had laughs on board the boats and seen great diving spots! After the dives hang around @ Bottom Time with food, drinks and friends! Experienced DM’s will take you down for a good time diving!
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Date of experience: March 2020
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