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Shuja Yacht
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RobMagsTQ1 wrote a review Jun 2012
Torquay, United Kingdom4 contributions18 helpful votes
DON’T BOTHER BOOKING A TRIP ON THIS CRUISE - WE WERE LET DOWN 5 MINS BEFORE EMBARKING ON YACHT!!!!!! Having done a considerable amount of research on Abu Dhabi and wanting to have a romantic meal with my girlfriend I discovered that their was a dinner cruise on Shuja Yacht which was operated through Le Royal Meriden. After e mailing them and arranging to board their yacht on the 26th May 2012 at 8pm, which was confirmed by them weeks in advance, we were both really looking forward to this night. The directions and map they provided to us we thought was easy to find. However, come the night of our cruise, our taxi driver spent at least 20 minutes trying to find the yacht, as the map they gave was extremely poor and in the end we asked him to phone them. When he contacted them they told us that their boat was having maintainance done to it and that it would not be in operation that night and they did not operate the following night as it was a Sunday. They could have contacted us whilst we were away and did not even bother to phone us or e mail us to let us know of their plans. To say I was EXTREMELY DISSAPOINTED AND ANNOYED by their lack of customer care and business attitude is an understatement. I would strongly advise anyone who travels to Abu Dhabi NOT to use this company as they acted totally unprofessionally and let customers down at the last minute with no notification what so ever! You have been warned!!! For a better reliable and much more sophisticated night out I strongly recommend you have dinner at The Emirates Palace, which is truly breath taking and a wonderful experience, that both of you will remember for years to come.
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