O2 SPA, Novotel Hotel

O2 SPA, Novotel Hotel, Abu Dhabi: Address, Phone Number, O2 SPA, Novotel Hotel Reviews: 3.5/5

O2 SPA, Novotel Hotel
3.5
About
O2 Spa is a brand name and offers amazing Spa Services in Abu Dhabi which have created a buzz in UAE, with their signature treatments and great massages.
Suggested duration
1-2 hours
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3.5
3 reviews
Excellent
1
Very good
1
Average
0
Poor
0
Terrible
1

Wahid A
1 contribution
Terrible aftercare service for complaints
Oct 2017 • Business
Dear Readers,

I had a bad experience at this establishment. On a high-level:

- The receptionist (supervisor) is just incapable of doing her job. Cannot clearly speak or explain their service and 100% cannot handle customer complaints
- My issue was that they used a product called Riverderm on my skin, it was a peeler and instead of giving me a tingle, it actually was burning me. The massage lady did a good job but the products they used were not good
- Unfortunately for me, I had blurry eye vision for 4 hours post the treatment
- I was told the manager would call me after an hour. After 6 hours and me needing to go back to the spa, the manager would still not see me and tried to speak to me over the phone
- The next day I found out the manager was in Dubai (the staff did not say she was not at the building) and she only called because I complained to the actual Novotel hotel management (who were great)
- She tried to offer freebies, but from the experience I had with the spa they could give me every treatment free for 10 years and I still would not take it

Please please if you do decide to use them, triple check the treatment they are giving you as I went for a Swedish massage with a free facial, but the facial treatment I got was not what I read in their menu (did not say a peeler would be used).
Written November 5, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Marion O
2 contributions
Aromatherapy massage
Jun 2017 • Friends
1 of the best massages I've had in Abu Dhabi. Friendly staff and excellent treatment. Went to the O2 spa in grand Mercure hotel. Will definitely be returning and spread the word to friends and family.
Written June 9, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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