Thank you for taking the time to share your feedback regarding your recent experience with RiyadhTrips. We are sorry to hear that we did not meet your expectations and would like to extend our sincere apologies for any inconvenience caused.
We would like to clarify that we always strive to provide prompt and reliable service to all our customers. However, it seems that in your case, there was a miscommunication between our team members, which resulted in a delay in responding to your cancellation request. We understand that this has caused frustration and we are truly sorry for the inconvenience this has caused.
Regarding the issue of not receiving our attempted communication, we understand that it can be frustrating to not receive a response. However, we would like to assure you that we did make an effort to contact you. Nevertheless, we acknowledge that we could have done better in terms of our communication efforts and we will take your feedback into consideration to improve our services.
As for the refund policy, we understand that it may seem frustrating. However, as per our terms and conditions, we do have a 24-hour cancellation policy. Nonetheless, we would like to assure you that we will review the circumstances surrounding your case to see if there is anything we can do to help.
Once again, we apologize for the inconvenience caused and we hope that we can have the opportunity to make it up to you in the future.
Best regards ,
RiyadhTrips Team