We did the 12 day Joran Tour with Jordon Horizon Tours. They were very responsive via email and Whatsapp, and very flexible to accommodate our requests. we were able to fit the 12 day itinerary into 11 days. The final itinerary provided before the trip was very clear, stating all the agreed places to visit, hotels, meals etc. And the tour was running smoothly according to the itinerary. Our tour operators, Hisham and his team, were awesome, recommending a lot of good things to do and good restaurants to visit. they were very patient and flexible, we were quite adventurous and did not want to miss anything, always ending up spending much more time at each site than they originally planned.
The only glitch of the tour was Jordon Horizon Tours was aware of us purchasing Jordan pass, but they did not inform the tour operators. As a result, we paid the entrance fees at some sites even covered by Joran Pass.
The sites in Jordan are amazing, we are glad we did the tour with Jordan Horizon Tours!