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About Mazada Tours
Why travel with Mazada Tours? In short: experience makes the difference! Mazada Tours has been an incoming tour operator since 1981. With all of our experience, we are able to offer our clients the best VIP experience in the Holy Land. You will be guided through the whole booking process by your dedicated personal travel expert. Part of the key to our success is the fact that we have always been a “one-stop shop,” providing all types of tourism services under one roof. Aside from our operation in Israel, we also have trusted and dedicated partnerships with Jordanian and Egyptian suppliers who share our culture of trust and who will ensure top quality service and customer satisfaction without compromise! We were founded in 1981 by Zeev Refael, who was born in Jerusalem in 1941. His father took him around the country at a young age, including to the incredible Masada fortress. This life-changing visit inspired him to pursue tourism as a career. He got a tour guide license in 1970, an
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Overview
Mazada Tours has been an incoming tour operator since 1981.
With all of our experience, we are able to offer our clients the best VIP experience in the Holy Land.
You will be guided through the whole booking process by your dedicated personal travel expert. Part of the key to our success is the fact that we have always been a “one-stop shop,” providing all types of tourism services under one roof.
Our guides are licensed and highly knowledgeable and specialize in specific topics.
Visiting Jerusalem, The gold city will be an unforgettable tour with the experts.
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Bridgette C wrote a review Aug 2021
1 contribution
Warning - do not use Mazada Tours. Their contracts are meaningless and we have had to hire a law firm to represent us in getting our money back. They managed to take our payments during the pandemic but now can’t refund it per our contract. After 7 mos we are suing them for damages Excuses is all they are good for.
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Date of experience: November 2020
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Marcia P wrote a review Apr 2021
New York City, New York1 contribution1 helpful vote
Another couple and my husband and I were scheduled to go to Israel March 22nd, 2020, returning April 5th, just as the pandemic hit and the country was closed down. In fact, we had sent a 2/3 deposit of $5,506 and they had the nerve to request the final payment when they knew the country was closed. I have emails from them indicating that they would give us a complete refund and after multiple emails back and forth, they told us to deal with our credit companies. That was useless. We even wrote to the owner Raphael and the manager Rotem. Raphael never responded. No one should ever deal with this company! They have no moral compass
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Date of experience: April 2021
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antica98 wrote a review Aug 2020
Winter Garden, Florida4 contributions5 helpful votes
We made reservations fro hotels and guides for our trip. All was great until the closed Israel for travel and we had to cancel our trip due to force majeure. They said they would return our money 45 days from our cancellation which was done in March on 2020, we are in August and they still haven't returned anything. Although they said they would return all our funds and they incurred absolutely no costs as you could cancel hotels and guides without problems due to the country and all sites being closed they won't return the funds.
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Date of experience: March 2020
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niksk001 wrote a review Apr 2020
Philadelphia, PA795 contributions322 helpful votes
Our experience with Mazada Tours was nearly perfect. Not only they fulfilled every promise made both verbally and in writing but delivered more than expected. Yes, we had some hick-ups because of Mazada reliance on subcontractors, but, overall, we are very happy with the agency. One of Mazada's strength is to provide a very high level of customized services, which could be further adjusted right on the spot based on new requests, weather, etc., as well as their ability to make the necessary adjustments very quickly. Mazada is not the best option for "budget" travelers - their services are not cheap, but we found it very worth of money. Great company, professional staff, excellent services. We would recommend considering Mazada for anyone planning to visit Israel, especially for family trips. Overall, Mazada gets things done, and makes sure that everything is done the way you want it.
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Date of experience: December 2019
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kenneth l wrote a review Feb 2020
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Extremely pleased with our tour. Our guide was extremely knowledgeable and accommodating. We could not have taken better tour.
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Review collected in partnership with this attraction
Date of experience: December 2019
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