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Shulamit's Eilat Diving Adventures

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Eilat, Israel
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About Shulamit's Eilat Diving Adventures
5-Star PADI Instructor Development Center offering daily boat dives, PADI courses and guided shore dives in small groups.
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Shulamit's Eilat Diving Adventures
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mttaylor9 wrote a review Jul 2021
Baltimore, Maryland795 contributions336 helpful votes
We just needed a mouthpiece for a regulator and found Shulamit's dive shop. My son has life threatening peanut and tree nut allergies and we wanted to go diving but weren't comfortable using rental equipment. Shulamit was coming off a dive and we happened to find her at just the right time. She knew just what we needed and sold us a mouthpiece so that we could enjoy our adventure even though we didn't book with her. Next time in Eilat we will go out with her trip because she was so helpful.
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Date of experience: July 2021
1 Helpful vote
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Gina wrote a review Sep 2020
1 contribution1 helpful vote
My partner and I did the half-day intro course with Nicole - she was an absolutely excellent instructor and we highly recommend learning to dive with her! She explained everything clearly and was very patient, and we felt very safe with her.
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Date of experience: September 2020
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andrew-jerusalem wrote a review Sep 2020
Jerusalem, Israel217 contributions123 helpful votes
We joined a boat going out with divers, even though we were only snorkeling. Shulamit was tremendously helpful and even at her own initiative reduced the price because one of the two sites we visited wasn’t ideal for snorkeling, even though we still enjoyed it. Very attentive of the Covid-19 regulations, even on the boat. We had a lovely morning
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Date of experience: September 2020
3 Helpful votes
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daniellaberger wrote a review Aug 2020
Jerusalem, Israel2 contributions3 helpful votes
This was absolutely the worst experience I have every had with customer service in my life, let alone at a dive center. I booked ahead of time to do three days of guided dives with Shulamit's. I arranged everything with them, and I asked if they could pick me up from my hostel. Shulamit agreed and said it was no problem, but she did not give me a time for pickup until the morning of, 30 minutes before. That was a minor thing though, and I was ready on time and was waiting by the front of the hostel. When the car came and I walked outside, I said hi and Shulamit just barked something at me. I couldn't understand what she was saying so I asked her to repeat herself. She screamed at me and drove off!! I realized as I was walking to the bus that maybe she had said to me "mask on". My mask was not up over my face completely because I was sitting outside by myself waiting for them, and i then forgot about it. I am absolutely a law abiding citizen. On buses, in stores, etc. I wear my mask properly, the entire time (unlike many other Israelis). If she had just politely reminded me to put on my mask when I got in the car, there would not have been any issue! But she did not even speak to me like a human. She barked "mask on". I don't know, maybe I have crazy expectations, but I don't think that's how you talk to a person, let alone one of your customers. It created a completely unnecessary and avoidable conflict. Anyway, I took the bus to the dive center, hoping to get the misunderstanding worked out because I hadn't even understood what had happened. When I got there, another staff member spoke to me and tried to get it sorted out. She was very nice and helpful. But Shulamit came outside and without prompting started yelling at me again! At no point was I arguing about putting my mask on, I literally had not even understood what she said to me. But she continued to yell at me. I tried to calmly explain that I hadn't understood what she said and that I had no problem wearing my mask (as I was at the time), but she just kept screaming at me. Never in my life have I felt so degraded and disrespected, treated like I was not even a human being. I finally lost my patience and told her I would be taking my business elsewhere. I was absolutely in shock that the owner of a business would act so rude and immature. Reading the bad reviews on here though, ad the responses of Shulamit to those reviews, it is not surprising that she attempts to discredit every one of them, rather than try to make them right and make her customers happy. An absolutely horrible experience, and it ruined my entire diving trip.
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Date of experience: August 2020
3 Helpful votes
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Lancellot wrote a review Jul 2020
London, United Kingdom108 contributions52 helpful votes
I have dived many times with Shulamit in the past and have done a number of courses with her. I have been so impressed with her care and professionalism that I opted for her school to train my kids for the open water certification. Nothing is too much trouble for Shulamit and her team. Thank you to Shulmait and Julian for your patience and care training my kids. It has been a pleasure as ever! I also wanted to thank Nicole for the efficiency with which he handled all the paperwork. I highly recommend Shulamit for diving in Eilat! Oustanding service and care! Thank you
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Date of experience: July 2020
1 Helpful vote
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