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Cinnamon Air Scenic Flights
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Traveler Overview
  • Excellent65%
  • Very good15%
  • Average4%
  • Poor4%
  • Terrible12%
Travelers talk about
“sea plane”(7 reviews)
“air taxi”(3 reviews)
“tea trails”(3 reviews)
About
Cinnamon Air, Sri Lanka's premier domestic air taxi service, offers daily scheduled flights, luxury private charter flights, and scenic flights between its hub at the Bandaranaike International Airport - BIA (Colombo International Airport) and the...more
Contact
| Cinnamon Air Domestic Terminal, Bandaranaike International Airport Katunayake, Sri Lanka, Colombo, Sri Lanka
Website
+94 11 2 475475
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Reviews (85)
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All reviews sea plane air taxi tea trails water landing small aircraft departure point air force breathtaking views travel in sri lanka yala national park excellent service passengers pilot batticaloa reservoir clouds trento
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1 - 10 of 76 reviews
Reviewed 1 week ago via mobile

Given lengthy road travel times in Sri Lanka, flying is a great (if expensive) option. The pilots are engaging and informative and the views are spectacular. However, always have another transfer method up your sleeve. Of our three flights, one was rescheduled via another stop...More

Date of experience: January 2019
Thank Brad1961
Reviewed 1 week ago

Very professional pilot, scenic flight and fun water landing! Would really recommend this option to get across the island.

Date of experience: September 2018
Thank lucy g
Reviewed 3 weeks ago via mobile

So we turn up for our flight which was pre booked and prepaid, we have accepted changes to bookings already on times and baggage and accommodated both late notice. Pilot informs us we can’t fly with all people as we would be over weight allowance,...More

Date of experience: December 2018
Thank Lukas5
Reviewed 3 weeks ago via mobile

What a dreadful experience today has been with Cinnamon Air. We had booked a seaplane from Kandy to Dickwella. It was a special treat fory boyfriends birthday and a way to fit in the sights of Kandy before getting to have a beach break on...More

Date of experience: December 2018
Thank ThomoM
Cinnamon A, Manager at Cinnamon Air Scenic Flights, responded to this reviewResponded 2 weeks ago

Dear ThomoM, We would like to thank you for sharing your experience, as this helps us to continuously improve the quality of our service. We sincerely apologise for the inconvenience caused. While we are determined to keep our operations consistent, some circumstances that are beyond...More

Reviewed November 6, 2018 via mobile

We got a chartered flight back from Yala national park to Colombo international. Service and flight were flawless.More

Date of experience: November 2018
Thank sp406
Cinnamon A, Manager at Cinnamon Air Scenic Flights, responded to this reviewResponded November 12, 2018

Dear s p, Thank you for flying with Cinnamon Air and for your fantastic review! We are glad that your travel experience was enjoyable and pleasurable! We are humbled by your encouraging feedback which motivates us to continuously deliver our service at the highest standard....More

Reviewed November 4, 2018

We flew from Batticaloa to Columbo with Cinnamon Air last week and had a fantastic experience. The crew were really professional and friendly and the flight was excellent. I do not know the cost of the flight as it was part of our whole package,...More

Date of experience: October 2018
Thank Roger D
Cinnamon A, Manager at Cinnamon Air Scenic Flights, responded to this reviewResponded November 12, 2018

Dear Roger D, Thank you for flying with Cinnamon Air and for your fantastic review! We are glad that your travel experience was enjoyable and pleasurable! We are humbled by your fantastic recommendation and your encouraging feedback motivates us to continuously deliver our service at...More

Reviewed September 18, 2018

We were planning to fly from Trincomalee to Colombo prior to our international return flight home via Cinammon. The day before the flight departure we were notified that our luggage cannot go on the plane and there would be ground transport. Although last minute notification,...More

Date of experience: August 2018
Thank Amit S
Cinnamon A, Manager at Cinnamon Air Scenic Flights, responded to this reviewResponded 2 weeks ago

Dear Amit S, We would like to thank you for sharing your experience, as this helps us to continuously improve the quality of our service. We sincerely apologise for the inconvenience caused by the delay of your flight. While we are determined to provide a...More

Reviewed September 17, 2018

We flew to Sigiriya airport from Colombo, and back. This should have saved ten hours or more in total, but it was a singularly frustrating, sub-optimal experience. Paid for flights about six months in advance but were notified of schedule change the day before flying....More

Date of experience: September 2018
2  Thank RobynFordyce
Cinnamon A, Manager at Cinnamon Air Scenic Flights, responded to this reviewResponded 2 weeks ago

Dear RobynFordyce, We would like to thank you for sharing your experience, as this helps us to continuously improve the quality of our service. We sincerely apologize for the inconvenience caused by the delay of your flight. While we are determined to provide a reliable...More

Reviewed September 17, 2018 via mobile

No doubt management will respond to this review with claims of ‘...operational reasons...’ or ‘...technical difficulties...’ or ‘...reasons beyond our control...’ By doing so, they truly fail to understand the business they are in - not the aviation business, but...the people business! Aircrafts and flying...More

Date of experience: September 2018
Thank scoot-eer-man
Cinnamon A, Manager at Cinnamon Air Scenic Flights, responded to this reviewResponded 2 weeks ago

Dear scoot-eer-man, We would like to thank you for sharing your experience, as this helps us to continuously improve the quality of our service. We sincerely apologise for the inconvenience caused by the delays of your flights. While we are determined to provide a reliable...More

Reviewed August 19, 2018 via mobile

One time they let me wait 3 hours in baticaloa to let me know only one hour after the expected arrival that the plane was not arriving. Last time they let me go to colombo airport at 6 am with expected departure at 7. At...More

Date of experience: August 2018
Thank Paolo G
Cinnamon A, Manager at Cinnamon Air Scenic Flights, responded to this reviewResponded September 3, 2018

Dear Paolo G, We would like to thank you for sharing your experience, as this helps us to continuously improve the quality of our service. We sincerely apologize for the inconvenience caused by the delay of your flight. While we are determined to provide a...More

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Questions & Answers
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DutchTravellerUk
December 19, 2017|
Answer
Response from HolgerG909 | Reviewed this property |
The Cessna Caravan is unpressurized, so they cruise around 5000ft
0
Votes
Manesh U
March 22, 2017|
AnswerShow all 3 answers
Response from Cinnamon A | Property representative |
Hi Manesh U, Although we do not operate a scheduled flight from Koggala to Kandy (but we do operate a daily scheduled flight from Kandy to Koggala), you can use our charter flight service to fly from Koggala to Kandy and... More
1
Vote
ozzietrev
February 6, 2017|
AnswerShow all 2 answers
Response from Cinnamon A | Property representative |
Hi ozzietrev, We do have flight+hotel packages with several hotels (Cinnamon hotels as well as others). You can explore them by visiting the Flight+Hotel section (found in the Holidays on the main menu) in our website. We... More
0
Votes