Odel
3.5
10:00 AM - 8:00 PM
Monday
10:00 AM - 8:00 PM
Tuesday
10:00 AM - 8:00 PM
Wednesday
10:00 AM - 8:00 PM
Thursday
10:00 AM - 8:00 PM
Friday
10:00 AM - 8:00 PM
Saturday
10:00 AM - 8:00 PM
Sunday
10:00 AM - 8:00 PM
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
3.5
491 reviews
Excellent
118
Very good
191
Average
117
Poor
37
Terrible
28
Anne R
Arlington, VA16 contributions
Dec 2019 • Friends
I visited Odel at this location and their 1 Galle Face location within a day of each other.
The quality of service at both locations was appalling.
As you entered several staff stood around. They didn't greet us or offer assistance. Even when we requested help finding different sizes the effort was minimal. They truly seemed indifferent and as though they didn't want to be there.
Once when I was going through a clothes rack a sales person reached over me (there was plenty of room behind me and around me) to an associate and used inappropriate language in speaking to him.
At the Alexandra Place shop, the price was not marked on any one of the 4 tea packages I picked up. Again, staff uncaring and rude.
Having just spent a week in Cochin and experiencing the level of professionalism in stores there this was shocking.
This store would benefit from training their staff on professional courtesy and personal hygiene.
The quality of service at both locations was appalling.
As you entered several staff stood around. They didn't greet us or offer assistance. Even when we requested help finding different sizes the effort was minimal. They truly seemed indifferent and as though they didn't want to be there.
Once when I was going through a clothes rack a sales person reached over me (there was plenty of room behind me and around me) to an associate and used inappropriate language in speaking to him.
At the Alexandra Place shop, the price was not marked on any one of the 4 tea packages I picked up. Again, staff uncaring and rude.
Having just spent a week in Cochin and experiencing the level of professionalism in stores there this was shocking.
This store would benefit from training their staff on professional courtesy and personal hygiene.
Written January 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marc S
London, UK9 contributions
Aug 2023 • Family
As frequent visitors to Colombo, Odel has become a regular visit over the years. This year was more memorable than most for different reasons. As an aside some of the new T-shirt designs are excelent. More importantly my 4 year old left his back pack unattended in the courtyard outside the main entrance. unfortunately it contained my IPad. We had not noticed until we had returned to our hotel and we were scheduled to fly back to the UK that night. It was five minutes to the store closing when we phoned to see if they had been handed in an regrettably it had not been. Then 30 mins later a representative of the security at the store phoned, they had reviewed the cctv and had seen my son leave the back pack on a table and one of the staff took it and gave it to the checked bags section at the front. It was located and two members of the security team delivered the bag to my hotel, totally unexpected as we were prepared to have a friend pick it up and return it to when visiting the UK at a later date. It is easy to think that institutions can rest on thier reputation especial one as established as Odel, but this act of dilligence and kindness shows that customer care is still very important at this store. My only regret is i did not remeber the names of the staff involved. Thanks Odel for hiring good people to the less celebrated but equally important part of your team.
Written September 29, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
T&K Grubenmann
Bern, Switzerland153 contributions
Jul 2022 • Family
HEATH & SAFETY at danger!!!!! Today a freak accident occurred at the open cafeteria at ODEL. A huge iron bar came down in few seconds from upper floors of the construction site right next to the property. Luckily no one was seated there at the time of not it would have been a death on the spot. I literally felt sick in my stomach because my family and I were few meters away when it happened. Please pay attention to your own safety.
Written July 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maneesha Anderson
Wattala, Sri Lanka2 contributions
Jan 2023 • Solo
I Visited Odel Wattala as usual to buy something which matches me. yet due to the poor customer service I will not visit Odel or I will not recommend my friends to visit that establishment anymore.
Staff name Sithumi who was about 5 feet 2 and with straight tinted hair in particularly Show me such ignorance and attitude. I approached her multiple times to get her assistance. but its really disappointing to see such high level poor service in Odel wattala. She didn't even bothered to talk to me or assist me. I will make sure to pass this type of behavior to the Google and as well as my known friends who were shopping with odel since last 5 to 7 years.
Staff name Sithumi who was about 5 feet 2 and with straight tinted hair in particularly Show me such ignorance and attitude. I approached her multiple times to get her assistance. but its really disappointing to see such high level poor service in Odel wattala. She didn't even bothered to talk to me or assist me. I will make sure to pass this type of behavior to the Google and as well as my known friends who were shopping with odel since last 5 to 7 years.
Written January 26, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kevusue
Nottingham, UK8 contributions
May 2022 • Family
We visited the original Odel store in Colombo in May whilst on holiday in Sri Lanka this year.
Myself and my daughter purchased some lovely designer goods that we hadn’t found here the UK.
We had help from one of the stores managers “Charles” whom was exceptionally helpful.
Today we were looking online at the Odel site for a birthday gift to send to a friend in Sri Lanka.
My husband messaged Charles to check if the item we had chosen was available in the store. Although Charles wasn’t at work today he kindly liaised with the store on our behalf and has arranged for the gift to be ready to pick up tomorrow.
We would like to thank Charles and Odel for your fabulous customer service and going above and beyond our expectations.
Myself and my daughter purchased some lovely designer goods that we hadn’t found here the UK.
We had help from one of the stores managers “Charles” whom was exceptionally helpful.
Today we were looking online at the Odel site for a birthday gift to send to a friend in Sri Lanka.
My husband messaged Charles to check if the item we had chosen was available in the store. Although Charles wasn’t at work today he kindly liaised with the store on our behalf and has arranged for the gift to be ready to pick up tomorrow.
We would like to thank Charles and Odel for your fabulous customer service and going above and beyond our expectations.
Written November 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
indramich
Singapore, Singapore52 contributions
Jul 2023 • Solo
DeliFrance Cafe at Odel
Scam .
The manager was very friendly and was happily chatting away ,he spoke Malay and said he had visited Singapore n Malaysia.
I had ordered a tuna sandwich and a coffee.I gave him a Sri Lankan Rupee 5000 note .Later I realised he gave me balance change SLRupees 700 ( all in single 100 notes making it look lots of change ) Far short than it should.
Some days later ,I encountered exactly another incident like this .
A very friendly encounter and almost got shortchanged. Looks like this
is a common scam on foreigners
Scam .
The manager was very friendly and was happily chatting away ,he spoke Malay and said he had visited Singapore n Malaysia.
I had ordered a tuna sandwich and a coffee.I gave him a Sri Lankan Rupee 5000 note .Later I realised he gave me balance change SLRupees 700 ( all in single 100 notes making it look lots of change ) Far short than it should.
Some days later ,I encountered exactly another incident like this .
A very friendly encounter and almost got shortchanged. Looks like this
is a common scam on foreigners
Written September 3, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matz🇭🇰🇱🇰🇻🇳🇲🇴🇦🇺🇸🇽🇺🇸🇪🇸🇲🇲
Hong Kong, China1,497 contributions
Apr 2018 • Family
Love shopping???
One of the best places you must visit if you are a shopaholic
From a pin to household to clothing, gadget, souvenirs and food
Guys don’t miss it
Enjoy Colombo, enjoy Odel
Luv SL
Luv Odel
One of the best places you must visit if you are a shopaholic
From a pin to household to clothing, gadget, souvenirs and food
Guys don’t miss it
Enjoy Colombo, enjoy Odel
Luv SL
Luv Odel
Written September 13, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ana12341980
Montreal, Canada18 contributions
Jan 2015 • Friends
If you are used to shopping in North America, UK or Australia, this is your typical mall/ department store (only with with copycat brands). Foreign brands are overpriced (eg perfumes are actually cheaper at the airport and the sri-lankan brands/ souvenirs are actually cheaper in the airport compared to this store) and the fashions are out of date. Nothing to rave about. Strangely it looks an official shopping destination for group/ bus tours (it was strange to see 30-50 people dropped off for an hour or 2, and funny to see a driver searching for a few guests, who missed the deadline). Only good points are cleanliness, air conditioning and a clean food court.
Written December 8, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CalxBeloved
364 contributions
Jun 2015
Of all the available shopping malls in Colombo, this one is worth paying a visit. Some interesting sections to browse through. The place is air-conditioned, and has some eateries at the outside. Parking is available.
Written December 24, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Huzefa
Bengaluru, India407 contributions
Apr 2015 • Family
From something that was unique to SL several years ago, today Odel has become a basic multi-brand shopping mall like experience. I guess that works very well for Odel, and for general shopping, but tourists its boring.
Written April 10, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Am staying in Colombo in August for 1 night. What are the best places for clothes shopping?? Malls.. Outlets..
What places are a must to visit? we have 1 day and a half..
Thank you
Written April 18, 2018
I would say this place Odel. Most of the other Malls and outlets in Colombo is more clothes of Indian / Sri Lanka style.
In Odel is more stuff to Europeans.
Written April 22, 2018
For shopping and travelling in sri lanka , do we need USD or srilankan ruppee or we can use indian currency everywhere ??
where we can buy good and reasonable clothings in colombo ??
large outlets and malls are in india also, but costly or same price as in india. Other options available ??
Written October 28, 2016
It's better to have Sri Lankan currency. You can't use Indian currency and definitely not advisable to use USD as you will get a really bad exchange rate.
Written October 28, 2016
in Srilanka, we can make shopping with indian currency or do we need USD only ??
where we can get good shopping in colombo ??
Written October 28, 2016
You would need Sri Lankan Rupees. You can change sufficient to get you in to Colombo at the airport as you exit arrivals. The little money exchange places offer you a better exchange rate than the banks. Located walking distance from the Dutch Hospital Colombo Fort. In other cities some of the jewelers also act as money changers. Do not change at the hotels as you get a bad exchange rate.
Shopping - I would not class Sri Lankan as a shopping destination unless you want some authentic local stuff.
The Majestic City, Liberty Plaza and Crescat are Malls in Colombo that I may visit, once again not to really shop.
Clothes Avirate just close to the cricket stadium will get you some nice ladies clothes.
Gems - now this is something that Sri Lanka can boast about. Try the gem corporation close to the Victoria Park. Zams or out at the airport.
Odels used to be a nice store but unfortunately it has lost its standard and now carries stuff that you would find in a thrift store in other parts of the world, No classy clothes.
Enjoy your coffee and cake at Delifrance look at the store and move on.
Written October 28, 2016
Hi Poonam
I am going to Colombo Sri Lanka in December and would like to know where I can get good Indian clothes like salwaar kameez and sarees and get blouses stitched as well.
Thanks
Written July 22, 2015
Indian clothes can be found at ROMA FOUR on Galle Road, almost opposite to Majestic City. Also in lots of shops in Galle Road. Saree blouses can be stitched at the SAVOY plaza, upstairs , opposite to the Savoy Cinema on Galle Road.
Good luck and enjoy your stay!!
Written July 23, 2015
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