Premadasa & Co. Main Store & Gem Museum

Premadasa & Co. Main Store & Gem Museum, Colombo: Address, Phone Number, Premadasa & Co. Main Store & Gem Museum Reviews: 3/5

Premadasa & Co. Main Store & Gem Museum

Premadasa & Co. Main Store & Gem Museum
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About
Premadasa & Co is a premier jeweller and house of design, specializing in precious stones such as blue sapphires, pink sapphires, rubies, padparadscha, alexandrite and many more as well as semi precious stones such as topaz, amethyst, moonstone, garnet, citrine to name a few. The Company has a varied product portfolio from gold, white gold and silver based jewellery to various Sri Lankan gemstone
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

3.0
36 reviews
Excellent
11
Very good
7
Average
5
Poor
1
Terrible
12

cotasonia
Los Angeles, CA172 contributions
The store has beautiful stuff. My husband bought me a beautiful stone for a ring (moon stone) at their Kandy store. Since I didn't like any of the settings available for the stone we selected, the ring had to be custom made. This would take a couple of days, so Premadasa offered to deliver it a few days later directly to our hotel, which by then would be at a different city far away from Kandy. We were impressed with their customer service, so we agreed. We got the ring as it was promised, but the stone had now a visible dent, that perhaps was done accidently while setting it. We took the ring back to the Colombo store, asking for our money back, as their products are guaranteed. Even though, they accepted the ring back, it was not only until we had to wait for multiple managers to talk to us and offer us other ring options, but we were not interested in another piece of jewelry. We're told that they had to wait at least 3 business days for them to credit back our card. Since we were not offered a refund receipt, we asked for at least some sort of letter to prove that they took the ring back. Lucky that we asked for that letter, because 3 bus. days went by, 5 days, 30 days, etc,. and we were never credited back. We had to dispute the charge thru our credit card company, this took a few weeks, but we finally got our money back. So sadly our experience with this company was not the best.
Written July 10, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

santhanamnarayan2016
Union Territory of Pondicherry, India9 contributions
Family
Just 10 days back only I visited Sr iLanka along with my wife and mom and visited Trinco Dambulla Kandy Nuveralia and so many other places. We stayed in Hotel Oakray.It is a very nice hotel. Night we all watched the famous Perehara procession and in the morning we visited Bodhi Tree and Dhalida Maligawa, afternoon we went to Premadasa Gem store & factory/bought a Star Ruby stone for my wife. The quality of gems and prices are also so good and affordable by tourists.
Written August 25, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

judybretherton
South Fremantle, Australia3 contributions
Solo
Last week I bought from the Kandy outlet a green tourmaline, having a few days earlier visited the Colombo shop. The Colombo salesman I suspect used similar tactics to the salesman in Kandy where I bought on the basis of the confidence induced in Colombo.
.The Kandy salesman was helpful, polite, but absolutely misleading as to quality. My "best quality" was poor quality, poorly cut and seriously overpriced. I was taken. The process of selling & having a gemologist assess the gem were reassuring at the time. Unfortunately, simply geared to give false confidence in the company's integrity. The salesman was misleading and unless you are an expert in gems the gemologist and his certificate is meaningless to you the buyer.
Can recommend for interest, but look, listen and do not buy.
Ultimately a very disappointing experience.
Written July 18, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

1 of 4 Seniors in Sri Lanka
Goole, UK32 contributions
Brilliant place to visit even if not wanting to buy. Starts of with a video telling you about precious and semi precious stones mined . How they are sorced and the various stages inbetween. No pressure to buy.
Written March 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Amanda L
15 contributions
Bought a garnet ring from here once and it did not even last for a week before the stone fell off from it's setting. When I went to repair it later at a workshop in singapore I was told that the ring was not even sterling silver as stated and the stone was an imitation. Also the prices were very high.
Written October 4, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Paul A
Buenos Aires, Argentina37 contributions
We stayed at Aliya Spa and Resort in January 2015. Glamorous camping here is excellent and we would recommend this to anyone. The resort is one of the best we have stayed at.
We purchased a wooden elephant for R8000 from the gift shop which is owned and operated by Premadasas. On its back was a white self adhesive sticker with the price.
When we arrived home in Singapore and removed the sticker it has left an imprint of the sticker on the elephant, the stain used has been dissolved by glue from the sticker.
We contacted the Group General Manager of Premadasas who implied we were not truthful and refused to take any responsibility. Several emails later he said we could exchange it if we returned to Sri Lanka which is very unlikely. This company has not accepted liability, we find the GGM to be very rude and would not recommend dealing with them.
Written April 25, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Sir, This is to inform you that you have reviewed the wrong Company. We do not operate a souvenir shop at Aliya Resort and Spa. Our company name is Premadasa & company Jewellers Ltd. and we specialize in gems and Jewellery only. Thank you.
Written October 23, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Carina Penna
Paris, France8 contributions
This shop is fake ! Don't buy there ! The my sell my a fake ring !!! Horrible expérience, they are a liar
Written September 24, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ravilai
San Francisco, CA37 contributions
Solo
I visited Premadasa Jewelers October 2014 and bought 2 pairs of Sapphire ear rings and one Sapphire ring, and was given a guarantee of quality workmanship and a certificate of authenticity, but was disappointed on returning to the US that one of the ear rings stone fell off. I wrote several emails to the store in Colombo and never heard back from them, It was only after I asked my tour guide to call on the jewelers, that someone acknowledged my email and asked that I mail the defective ear ring back. This is unacceptable as I do not trust the store any more. False promises and claims of Quality and Workmanship are misleading to Clients and I would NOT recommend doing business with an unethical store like Premadasa Jewelers. I am truly disappointed as is my daughter whom I bought these ear rings for. Caveat Emptor.
Written January 21, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Roger C
Melbourne, Australia50 contributions
Couples
We purchased a pink sapphire here. I asked them to describe the quality of the stone to me. When we had the stone set in Singapore it was a much inferior stone to what was suggested to us. I'm happy to accept responsibility for over paying for something but not for buying something that has been misrepresented to me. Based on my experience I suggest you give this place a wide berth
Written July 8, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Daithi O
Valleiry, France1 contribution
Couples
We purchased a stone from their dambulla store and asked for them to put it in a setting. When we returned to collect, the design was incorrect and then we noticed that the stone was actually cracked and not the same stone we had selected.
We asked for a refund but were told that international refunds take weeks to process. We opted to select another ring. After purchasing this ring (for more money again) we noticed that the ring was chipped. We returned the ring and insisted on a refund.
Again we were told due to the recent attacks that the central bank must first approve all international bank transfers. As we were on honeymoon we had no choice but to accept this information in good faith. We returned the ring and left.
3 weeks later and I have no contact from either the branch or head office of the company. My bank is attempting to initiate a refund but it's going to be a protracted battle.
Do not shop here (Dambulla branch, in our case but their head office and been equally unhelpful). They are unscrupulous people who are taking advantage of the recent attacks and tourists in general to sell poor quality stones at premium prices and in the event of realising their scam it is very difficult to get your money back.
Nobody needs this hassle on vacation. I'm still waiting for an update from a company rep and my refund
Written July 31, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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