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Exotissimo Travel Laos Day Tours

Vientiane, Laos
About Exotissimo Travel Laos Day Tours
Exotissimo Travel is a leading inbound tour operator and destination management company specializing in travel to Vietnam, Cambodia, Laos, Myanmar, Thailand, Indonesia and most recently Japan and China. Within these countries Exotissimo organizes everything from tailor-made tours for individual travelers to memorable incentive trips for group of hundreds.
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Exotissimo Travel Laos Day Tours
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runsammie wrote a review May 2014
Washington DC, District of Columbia513 contributions532 helpful votes
I had a very frustrating experience with this agency. I booked two day tours from Vientiane with them and the tours I received were not the itineraries that I had paid for. The first tour was meant to be an afternoon cooking class in a restaurant/cookery school followed by a trip to the night markets and a walk along the Mekong, etc. Instead, we were taken to the chef's house as the restaurant "was being painted" and did some cooking there. We missed the night markets completely. We were not informed by Exotissimo that they had changed the itinerary until we were taken to the chef's house. The second tour was a day-long city tour. We did this tour on a Sunday and I had emailed Exotissimo earlier to confirm that all the sites would be open on Sunday. Their response was "Please be informed that all sites in our proposal will be open on Sunday", however, several of the sites were not open. Once again, Exotissmo failed to be honest and tell the real situation. Also, as part of this tour we were taken out for an authentic Lao lunch. The restaurant that they took us to was was rubbish, very touristy, Chinese-style food, and the food was full of MSG. Exotissimo are difficult to contact. I tried to call them on several occasions but the number rang out. They took about 2 days to answer my emails. Actually their email system was a bit of a mess as I did not receive some of their emails so they kept resending them. Also, they were using a gmail account not a company email account. I do not recommend this company, however there is little choice in Vientiane, so if you do use them be very wary of what they tell you. They force you to pay for tours completely upfront so there is little you can do if they change the itinerary.
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Date of experience: May 2014
danitosupreme wrote a review Apr 2013
Brooklyn, New York10 contributions9 helpful votes
Our guide arrived late - that was the first tip off. In its own that's not a big deal (even the 90 minutes he was late) but we received no call and no warning as to what to expect so we sat around our hotel not being able to reach the travel office and working on alternative plans. Eventually 1:45 after our start time, and assured he can cover the full tour, we meet our guide. He took us to the national museum and then to a temple and this seemed to be a fairly straightforward tour. Except then he decides to take us to a funeral in the Hmong village he's from - which might be nice except its out past the airport and over gravel roads. A mostly gravel set of roads with potholes that would have made it a difficult trip for an SUV let alone the three-wheeled tuk tuk we were in. We arrived to find the funeral over and a bunch of very confused people who weren't expecting to be part of the tour staring at us. So we didn't stay long. Onward, though, to his house. Again, an insight into Hmong culture and living could have been fascinating, but instead we open the gate to find his brother and sister-in-law feeding their newborn and incredibly shocked to see us. It turns out his father was also out (at the aforementioned funeral) so the rest of the house was locked and we couldn't see it. We mercifully headed back to town and saw two temples, had lunch and observed some older Laotian men playing the Laotian version of bocce, which turned out to be interesting. After starting at 10 for our "full day tour" we were done at 3 (including 90 minutes for lunch, which the tour company purchased for us as a way to say sorry for starting so late). We left disappointed in the organization and the variety of information provided. I would suggest against this tour company. *. Note the guide is freelance, but the company felt ok enough in his services to contract with him.
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Date of experience: April 2013
petit805 wrote a review Mar 2011
Bishkek, Kyrgyzstan28 contributions30 helpful votes
We used this agency to go to the elephant festival in Paklay, Sayabouli. The duration of the tour was for 2 nights 3 days, and it priced 93 USD. When we visited the agancy, the sales person promised us that it took only 5 hours to get there from Vientiane by bus, and the guesthouse had a hot shower. There were about 20 people in the tour, and some how, we were divided up into 2 guesthouses, one was in downtown, and another was in the mountain site, which was 20 km far from downtown and very isolated. Unfortunately, I was in a group staying in the mountain. So, actually, it took about 10 hours from Vientiane to the guesthouse, and we had to bath in cold water with a pale under candle light! At that night, as there was no place we could had dinner around the guesthouse, the tour conductor asked an acquaintance to bring food, and we enjoyed only sticky rice, cooked hidebound chicken and frugal vegi. Of course, we were supporsed to move to and from downtown with the other people staying at the same place because the bus was the only way of vehicle. Because of the above reasons, the tour schedule was totally different from its original one. We missed many attractions to see. I just wonder how they timed its trip, and manage the accomodation. Because the French speaking travel conductor never explained details what was happening on, we were not sure exactly, but, according to the other participants, the agency couldn't book the accomodation with neatness, and suddenly they had to look for the alternative one. However, we can understand what will happen in such a developing country, so the above things are acceptable. The worst thing is about its after care. The conducter collected our contact number or so on to pay 20 USD back . (Someone else asked the agency to do so.) Then, since we didn't get any message from the agency though we'd been waiting for, I emailed them once, but no resonce. So, we visited to the office directly, but the maneger of the agency never ever apologized, all things caused to something elese and US, tour perticipants! On that day, we couldn't get any reimbursement because they needed to prepare. And now, it's been more than 2 weeks after we came back from the trip, but we haven't any information about the payment yet... I cannot forget the words which the conductor asked us at the end of the tour. "How was your trip?"
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Date of experience: February 2011