We have used Giant Ibis three times this week, traveling from Bangkok to Siem Reap, Siem Reap to Phnom Penh, and Phnom Penh to Ho Chi Minh City, and their service has been consistently outstanding. The staff are incredibly helpful and friendly, going above and beyond to assist passengers. We even visited their office the day before our Phnom Penh to Ho Chi Minh bus to get our visas printed, and the lady at the office was super helpful. Each journey included bottled water and a croissant, and on the Bangkok to Siem Reap route, we also received vegetable fried rice as part of the ticket. The rest stops were well-timed, and all had clean washrooms, which made the long journeys much more comfortable. One of the biggest advantages of traveling with Giant Ibis is how smoothly they handle border crossings. The staff guide you through the entire process, ensuring everything is in order from the moment you board, which takes the stress out of international travel. The buses are modern, spotlessly clean, and have very comfortable seats. We also had free WiFi on all buses, which was great for planning our upcoming travels. Overall, we highly recommend Giant Ibis for anyone traveling in the region. Their professionalism, comfort, and excellent customer service make them stand out from other bus companies. We will definitely choose them again for future trips!

When we boarded the bus in Siem Reap we were amazed on how great it looked. Reclining chairs, plenty of leg room and air con that actually works. The journey itself was really smooth, the driver was driving safely, plenty of bathroom breaks, fairly easy border crossing. What could have been the best experience we've had was ruined by the "host" taking "care" of us during the journey. First he scammed us by making us pay him £5 for photos he took of us for the Thai border. He said we needed a photo of ourselves with a blue background and proceeded to take the photo on his phone while we sat in the waiting area (no blue background). When we arrived at the cambodia-thailand border there was no mention of the photo needed and we proceeded to go through immigration just as anywhere else by standing in the queue and getting our passports stamped. When we arrived in Bangkok it was around 5.20pm (planned arrival time 5.30pm at the final destination) the bus crew decided to stop 10min away from the drop off point claiming the traffic was really bad. The host shouted that everybody needs to get off here (the busy road-no idea where) and get taxis. Luckily there was one man on the bus who lives in Bangkok and called them out on being shady. He said the traffic doesn't look bad and we can easily make it there in the next 10min. The whole argument broke out and majority of people got off the bus. We, the man and another couple stayed on the bus and the driver (to be petty) took a longer route to get us to the final destination. Apparently they wanted to finish the trip earlier and just go back without a care what will happen to everyone on board. We didn't have our sim cards yet so couldn't have called a taxi or search the map to walk to our hotel (which was nearby the final destination of the journey anyway). The host has already changed from his uniform into shorts and a t-shirt and in a passive aggressive way took our bags out and walked away. Another suggestion: they've provided a coffee can (with milk) and a pain a chocolate (non vegan) as we boarded. Then light lunch which was fried egg rice and a bottle of water. We've paid a higher ticket price for this journey wanting to be comfortable and enjoy the complimentary snacks but all we could have was the water because we are vegan. There should be at least one option to cater to everyone even plain rice just something... If it was a budget option I'd understand the shenanigans and scams etc because we've done a fair share of bus journeys in SE Asia but this Giant Ibis VIP experience was a little disappointing.

We caught a Giant Ibis bus from Siem Reap to Phnom Penh and it was a great way to travel between the two cities. It was a modern, air conditioned coach, it left on time, it took 6 hours but stopped twice for food/comfort breaks. We took our own food but it would have been easy to buy cooked food, drinks and snacks at the stops. It was great value and good to see some of the countryside along the way.

We did three bus trips with Giant Ibis: Ho Chi Minh City to Phnom Penh, then to Battambang and finally to Siem Reap. Service was very good every time, especially the first one where someone is on the bus to help you with border formalities. Every time we received a bottle of water and croissant or something similar. The service from Phnom Penh uses luxury busses, while the others are more simple but still have wifi. Doesn’t work every time though. Seating in Cambodia was not according to reservation.

Beautiful bus, very friendly drivers, and a fun, informative and VERY organized trip guide all made this trip from Bangkok to Seim Reap a breeze! We had reclining seats with handy cord outlets, curtains if the sun was too much, and both a breakfast snack with coffee drink and fried rice and water for lunch. 3 bathroom breaks next to stores for quick snacks, and a quick trip through Cambodian customs rounded out our great trip. Nal Panhary arranged the Visas-on-arrival for most people, and as we had E-visas, instructed us on where to go. Very easy process. I would highly recommend Giant Ibis as a comfortable, timely, and easy way to travel in SE Asia! Oh, and we left right on time! Love that!

We had the pleasure to use Giant Ibis services from Siem Reap to Bangkok. From past experience of traveling with a dozen different bus companies across South Asia, Giant Ibis definitely stands out by far! Not only do they provide breakfast (a croissant and coffee) and lunch (fried rice bento box) the driving felt very safe, the seats were as spacious as they can be without being a sleeper bus (aka Vietnam sleeper bus), and they communicated with the entire bus several times: passing the border, our itinerary, and where there would be bathroom breaks. As almost all of these buses do not have bathrooms, they insured there were several stops along the way. The bus was also extremely clean, it came with wifi and a charging port for your phone (usb). It is slightly more expensive, which I completely understand if that’s a concern as there have been certain trips where I have prioritized being as cost effective as possible. However for a long travel, aka 7hour+ drive their services will be used every single time. Any bad reviews you may be persuaded by I would say you are someone who should just fly your way around Asia. But for those who are wanting a different travel experience then airports and understand what it means to be on a bus for multiple hours, Giant Ibis’s services are excellent. There is a reason they are highly recognized by foreigners and locals alike! 10 out of 10!

Leaving Koh Rong we were told the wrong ferry time but a travel agent on the island meaning we missed our bus to Phnom Penh. After contacting Giant Ibis they understood our problem and booked us on a later bus free of charge. Bus (sleeper) was very clean and the staff very polite. Never once on the 3hour journey did we feel unsafe (a rarity on Cambodian buses) Great transport provider. :)

We had the honor of being the very first customers on Giant Ibis’ new VVIP bus, and it exceeded all our expectations! From the moment we stepped onboard, it was clear that comfort and quality were the priorities. The seats were luxurious, spacious, and even fully reclinable, allowing us to truly relax for the entire journey. The staff was incredibly attentive, offering snacks, refreshments, and even blankets to make sure we were comfortable throughout. The bus was impeccably clean and equipped with the latest technology, including charging ports and high-speed Wi-Fi. The journey was smooth, on time, and made us feel pampered the whole way through. If you’re looking for the ultimate travel experience between Phnom Penh and your destination, Giant Ibis’ VVIP service is a must-try. Highly recommended!

Fantastic service! From the moment we started our journey till our arrival the entire bus crew at Giant ibis delivered an exceptional customer service. I also liked how easy the staff makes our visa on arrival processing to be and inform us of what to expect when going through customs without any hassle at all. The entire journey, Bangkok-Siem Reap, for instance, is an 8-9 hour journey yet the comfort and excellent services makes it feel like a short and sweet journey. The bus attendant in particular has a nice and kind personality, keeping us updated on when we are stopping, how long for and what to expect after our next stop throughout the journey. They also provided us with a small snack when boarding and a lunch meal at half-way through the journey Random comment: I played picked-up soccer with another passenger, during a 10-minute pit stop we made to decompress a bit from the long sitting on the bus, and even the bus attendant joined us too, haha. That just goes to show the level of his kind character. This is my third trip using Giant Ibis services and I couldn’t be any happier with them, so I gladly recommend using their services. thank you. All the best,

Phnom Penh to Ho Chi Minh City. Excellent experience on our Exclusive VIP service. It was a 28 seater bus, two drivers and hostess. Seats were two to one side and one on the other all the size of a small arm chair with generous leg room, recliner and feet rest. Welcome coffee, water and croissant was an unexpected surprise. Toilet stop occurred about two hours in and then we were guided across both Cambodian and Vietnamese borders without event with a half hour lunch break between the borders. Trip was then continued onto depot in Ho Chi Minh City. i am fan of the generous space provided on trains, but this bus service surpassed that and any other expectations of a six hour trip and has been the arguably the best bus trip I’ve done in my decades of experience. NOTE: Crossing into Vietnam via a land border is considerable cheaper than flying into the country and you see a whole lot more while someone does the work of driving.