Giant Ibis Transport

Giant Ibis Transport, Phnom Penh: Address, Phone Number, Giant Ibis Transport Reviews: 4/5

Giant Ibis Transport
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4.0
1,853 reviews
Excellent
720
Very good
614
Average
208
Poor
114
Terrible
197

thiswayblog
2 contributions
Never again...
Dec 2019
Horrible bribery on the bus from Bangkok to Siem Reap! We wanted to cross the border on our own in Poipet and all the way to the border, i.e. about 4-5 hours, the flight attendant threatened us that we would have problems, that they would not let us go, that the bus would not be waiting for us, etc. It was insolent and intrusive! He was only doing it for us to pay $ 25 / person. for arranging a "quick and smooth" transition by him. He collected money from others and we as one did not agree to this dubious "service", so he tried to intimidate us .. This company supports bribery, so I DEFINITELY ADVISE !!! They collect passports from those who pay and stop in some bushes in front of the border ..
If you want to read more details, please visit thiswayblog.pl
Written August 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Emma C C
Purbrook8 contributions
Reliable Transfer
Feb 2020
Booked this transfer to Siem Reap, left slightly late but apart from that the staff very friendly, coaches were clean and comfortable, free WiFi and a snack and a drink provided!
Written April 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Laura123
4 contributions
great service
Mar 2020 • Solo
On 21 March I travelled from Siem Reap to bangkok on the bus. Soon after i got off the bus i realised i had left my purse on board. As it was late in the day i contacted the company by email. Lyda quickly respended and told me they would look into it. Within an hour i was sent a photo of my purse and the location where i could pick it up straight away. Not only that but the person I had to meet, went out of his way to ensure he came back to the location to give me my purse.thanks allot to all who helped me!!! you saved the day!
Written March 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

expatchef
San Francisco, CA8 contributions
Value for the money.
Mar 2020 • Solo
I’ve taken Giant Ibis buses many times from Thailand to Siem Reap and to Phnom Penh. On time, friendly staff and the fast/consistent WiFi is a huge bonus! Would have given a fifth star, however I must reserve that due to the cleanliness of the buses. They are neat and tidy, but it’s not hard to see how their buses could use a deep cleaning. Was offered hand sanitizer by staff upon entering bus. Cold air conditioning, they give a free snack and drink and at least one stop at a good restaurant. Definitely worth the money!
Written March 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Katie Effy
Larnaca, Cyprus35 contributions
So so
Mar 2020 • Couples
Our first trip was Ho Chi Minh City to Phnom Penh. The bus was clean, the staff were good and offered free water and snack. The bus broke down with the air con and we were on the side of the road for 30 minutes to then carry on for an extra hour or so with no air con and wait 40 minutes at a shop/ cafe for another bus. As it was the air con and the staff dealt with the situation well we booked again to go from Phnom Penh to Siem Reap. The bus was meant to leave us at their giant ibis station not far from our hotel but took us to the main terminal which was far away from the hotel and once at the station the company had taxi drivers etc... offering to take us to the hotel for extra $. We ended up contacting our hotel who sent a complimentary transport to collect us. After two attempts we won’t be using this service again.
Written March 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Josh s
6 contributions
Trip to phnom penh
Mar 2020 • Couples
Went through these guys for the 8am bus. What a shocking service this has been. We were supposed to leave at 8am but ended up leaving at 10am. No announcement on delay we had to ask after 45minutes what is going on. Only to be told we are waiting for the people who booked to leave at 9:45 to arrive. Would not recommend at all terrible service.
Written March 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

John W
Kingsville, Australia597 contributions
GREAT SERVICE
Mar 2020
We used Giant Ibis Transport whilst in Phnom Penh and Ho Chi Minh City. We found them faultless. The attendants were the best, so friendly and helpful, they really did take care of us. The border crossings were so easy as they took care of the stamping of passports and also getting our visa coming back into Cambodia from Vietnam, the visa is $30 plus $5 add on for their service....well worth the money...all done whilst you can sit and have a coffee or do some duty free shopping. If you have an E-visa you have to pay $2 fee for them to process...we were very happy to pay this as it made things so easy. There were two or three stops along the way for toilets and something to eat. Each way when you embark they give you bottled water and a croissant or pastry which is very nice. The buses were clean and comfortable. Would not hesitate to use them again.
Written March 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Marnouk
Rotterdam, The Netherlands6 contributions
Never again!!
Mar 2020 • Couples
This bus company is the worst! We booked a trip from phnom phen to siem reap but they just forgot to pick us up, despite we called them THREE times way before the departure time. They finally picked us up hours later and once we got to the bus station they told us we had to wait another 2 hours until the next bus. We could have stayed at the hotel if they told us right away, but now we had to wait at the bus station with 39 degrees. Unfortunately we already booked a second trip with this company to Bangkok. After the border, we had to wait for 1,5 hours in a very hot bus without someone telling us why we were waiting. Finally 2 new girls arrived so the whole bus apparently had to wait for them in the heat, absolutely ridiculous. The trip from siem reap to Bangkok is not 8,5 hours but will take you around 12 hours. I will never book with this agency again.
Written March 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jamkers
London34 contributions
Saigon to Phnom Pehn
Mar 2020 • Couples
Great bus, clean and spacious, left on time, wifi worked Vietnam side. Got an unexpected free water and snack! Clear communication for visa process ($30 visa on arrival plus $5 processing, if you have evisa $2 extra- pay in usd or dong). Had toilet breaks. Dropped us off near our hostel. Would definitely use again.
Written March 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Gabriel V
164 contributions
Good bus with extremely helpful attendants.
Mar 2020
Took this bus from Phnom Penh to Ho Chi Minh CIty the other day.

Most of the reviews here seem basically accurate about the quality of the bus ride itself. Such things are relative, especially in this region, but we were happy enough with the comfort level, etc.

But why I really recommend this company is the diligence and helpfulness of the guides/attendants. We hit the Vietnam border on a particularly difficult day for immigration, visas and health restrictions. The Giant Ibis guys from our bus really worked hard to help with translations about the fluctuating regulations and enforcement. They really didn't have to put in as much effort as they did, so it was really appreciated on our end.

So you might want to consider this company for just that reason. It could be handy on a regular day, but was actually invaluable on a crazy day like the one we experienced.
Written March 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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