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Address: 204 Jalan Pemancha | Unit 5 - 2nd Floor, Bandar Seri Begawan BS8811, Brunei Darussalam
Phone Number:
+673 242 6923
Website
Description:

We are currently the only location in the town centre providing...

We are currently the only location in the town centre providing comprehensive tourist information services - free unbiased travel advice, maps, info booklets, brochures, and more. Where desired, we also cater for tours and travel services. We specialise in rainforest tours based from our very own Sumbiling Eco Village in the Temburong District, as well as numerous other culture, history and general interest tours in and around Brunei. We are also appointed distributors of bus tickets for Kota Kinabalu and Miri in East Malaysia. We also handle full arrangements for those who prefer the peace of mind, including hotel bookings, transfers and activities.

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TripAdvisor Reviewer Highlights

Read all 43 reviews
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  • 22
    Excellent
  • 13
    Very good
  • 3
    Average
  • 0
    Poor
  • 2
    Terrible
Wonderful experience

Very friendly staff Mr. Aziq who was handling my booking and the tour went perfectly with sun bright weather. Brian is our tour guide and he is putting a lot of effort to show us... read more

Reviewed 1 week ago
Kean0325
via mobile
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43 Reviews from our TripAdvisor Community

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Showing 40: English reviews
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

Very friendly staff Mr. Aziq who was handling my booking and the tour went perfectly with sun bright weather. Brian is our tour guide and he is putting a lot of effort to show us the importance of nature and making us feel home. He is caring and also ensure us enjoy the stay.

Helpful?
1 Thank Kean0325
Chemnitz, Germany
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

We booked a trip to the canopy walk in Ulu Ulu National Park and stayed overnight in the Sumbiling Ecovillage. Transport to Sumbiling worked just fine, unfortunately, we had heavy rain when we arrived, so we couldn't go tubing. My boyfriend and I were the only people in the village and we spent some time in the common area with... More 

Helpful?
Thank Lydia S
Port Elizabeth, South Africa
Level Contributor
141 reviews
48 attraction reviews
common_n_attraction_reviews_1bd8 44 helpful votes
Reviewed March 8, 2017

We did an overnight tour (SEV 03) with Borneo Guide including a stay at Sumbiling Ecovillage. Everything went more or less as planned. The only change was that instead of doing the rainforest discovery walk (which I was really looking forward to) they sent us up to the canopy instead. The reason given was that due to the recent rain... More 

Helpful?
Thank NasreenPeer
Zagreb
Level Contributor
142 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 47 helpful votes
Reviewed February 4, 2017 via mobile

I went on a full day tour to Ulu Temburong National Park with three Chinese tourists and Brian as a guide. Everything went smooth from the start till the end. Had a wonderful ride on the boat, walk through the rainforest and the canopy walk, chat with others. Served lunch at Sembiling village was very tasty and plentiful. Brian was... More 

Helpful?
Thank vanelic
Canada
Level Contributor
131 reviews
48 attraction reviews
common_n_attraction_reviews_1bd8 70 helpful votes
Reviewed November 11, 2016

I don't think this company is any better than the rest. They run essentially the same tours for the same prices. Like most companies in the service industry, they will tell you what you want to hear in order to get your business. I planned a tour and was told I'd have to pay the single supplement as there was... More 

Helpful?
3 Thank PolepoleGirl
Singapore
Level Contributor
150 reviews
42 attraction reviews
common_n_attraction_reviews_1bd8 41 helpful votes
Reviewed September 27, 2016 via mobile

I just returned from 2 day / 1 night trip to Sumbiling Ecolodge Village from BorneoGuide.com. On this trip, the owners (husband wife team Leslie and Julia) tried to rip me off. Read on for the details and the context. Sorry it will be a long review. Context: I believe because my trip starts on the afternoon of Day 1... More 

Helpful?
8 Thank roaminjuliet
Lesliechiang, Manager at Borneo Guide - Day Tours, responded to this review

Dear Pamela, Thank you for taking the time in writing, indeed a very long review, of your experience with your package tour booking SEV 03 with our company. Our apologies for the late response as we have to investigate your personal attacks, allegations and claims which is obviously based on your own opinions regarding the experience. It is fact that... More 

Salzburg, Austria
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed August 25, 2016 via mobile

the people in the office and in the eco village were kindly and helpful in any case. For the trips they have best guides with ears for finding the animals at night. At a day trip you have the best local guides for healthy plants. The nature is amazing and powerfull.

Helpful?
1 Thank Franziska D
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed August 25, 2016 via mobile

Host is super friendly as I m vegetarian and budget traveller she made sure she looked after us we had hut next to beautiful river. HIGHLY RECOMMENDED FOR BACKPACKERS WHO LOVE NATURE- Kabir and Francesca

Helpful?
1 Thank Gaurav K
Brunei Darussalam
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed August 19, 2016

I did two day tours with these guys - one to Temburong national park and the other to the water village and mangroves. Both tours were really well organised and ran very smoothly. The guides were enthusiastic and friendly and brought the place to life. People in Brunei are known for their hospitality and that really comes across at Borneo... More 

Helpful?
2 Thank An0n_trvlr
Brunei
Level Contributor
5 reviews
Reviewed June 27, 2016

A place to relax, retreat, and rejuvenate, highly recommended for team building at the resort, a day trip will be too short to do all the water activities, jungle tracking, gathering food from the jungle and team alignment.

Helpful?
Thank walkingfinger

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?