VM Travel
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About
VM Travel was established in 2014 and since then has become one of the leading tourism operators in Vietnam. VM Travel Company’s aim and passion is to deliver the highest standard of tourism services to our clients from all over the world to ensure a safe, smooth and unforgettable experience when touring through South East Asia. VM has grown a carefully selected team of friendly responsive on-line staff, experienced drivers and knowledgeable tour guides, who will take care of you from the moment you touch down. Let us show you Vietnam!
Hue, Vietnam

Awards
Travelers' Choice
2024

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles2,546 reviews
Excellent
2,378
Very good
111
Average
36
Poor
11
Terrible
10

Yan G
Melbourne, Australia7 contributions
5.0 of 5 bubbles
Jan 2020 • Couples
We were picked up promptly by driver Johnny at our accommodation early in the morning to embark on the long drive from phong nha to Hoi An. Despite having been up for a number of hours driving already (as he had to come from hue), Johnny was professional, extremely courteous, a great driver, and spoke really good English. When I initially booked the service I was a bit apprehensive at spending the money on a private transfer as the bus would have been cheaper, but I can now comfortably say that the cost was worth it - we made a number of stops on the way to break up the lengthy drive, Johnny gave us interesting information on various places and stops along the way, and offered to stop for photos at view points. Also it was really nice being able to spend as long as we wanted at each of the stops and have Johnny waiting for us, ready to go, when we finished - you just don’t get that kind of service on the cattle buses! Oh, and Johnny took us to a fabulous place for lunch, one of the best meals I’ve had so far in Vietnam. Overall, we were really happy with the service.
Written January 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi yanyanbonbon, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience during your Phong Nha to Hoi An; he will definitely be happy to read what you wrote. Your kind words will motivate him greatly to continue doing what he is doing. Once again, thank you for letting us show you Vietnam. Hope to see you again. Safe travels, Mr Vinh
Written January 6, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

R & P
Portugal9 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
Mr. Anthony Mai picked us up at our hotel in Hue (was already waiting for us when we went to the reception 10 minutes early) and received us very well. Provided us with WiFi, water, cookies and candy. He took us to several places on the way (Lap An Lagoon, Hai Van Pass, Marble Mountains, My Khe Beach,...) always giving some insight on each place. We never felt rushed! He made us feel we could take our time in each place. In the marble mountains we came down in a different area from the one he left us, and we just sent Anthony a WhatsApp and he picked us up in no time.
Our luggage stayed safely in the car the entire time and we got safely to our hotel on Hoi An.
Everyone at the booking team were also great. We made a few questions via chat and email and they were all answered very quickly.
Given this... We definitely recommend the services of this company.
To Anthony: thanks for your dedication in making our tour great!
Written February 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Rui-Patricia, Thank you so much writing us this wonderful review on your trip from Hue to Hoi An with Anthony. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Rest assured, we will strive to deliver great experiences consistently. Once again, thank you for letting us show you Vietnam. Hope to see you again. Safe travels, Mr Vinh
Written March 1, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

linda n
Hong Kong, China6 contributions
5.0 of 5 bubbles
Dec 2019
We were on a World Dream Christmas cruise which called in at Danang.
VM TRAVEL was highly recommended by a friend and we booked a private car to go from Danang to Hoi An., stopping at Marble Mountain and Dragon Bridge. Mr Liem arranged everything efficiently by long distance call without fuss. We paid an online part down payment as deposit and the balance to be paid at the end of the trip. The car was waiting for us at the pier when we arrived.
We had a wonderful driver named Nam. He is a polite and pleasant young man who tried his best to make our journey to Hoi An an interesting one. We stopped to take photos at Dragon Bridge and Nam even gave us bottled water as it was a very hot day. He was able to communicate with us with decent English.
Overall, we were very happy with Nam. He's a jovial and careful driver and a hardworking honest young man. Highly recommended. Thank you Nam.
regards, Linda and Steve
Written January 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Linda and Steve, Thanks for leaving us such a wonderful review on your trip from Danang to Hoi An with Nam. We are thrilled that you loved your experience; Mr Liem and Nam will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. Once again, thank you for letting us show you Vietnam. Hope to see you again. Safe travels, Mr Vinh
Written January 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ozallan
Sydney, Australia1,888 contributions
3.0 of 5 bubbles
Feb 2020 • Solo
I would not recommend the day trip from Hoi An to Hue. It’s too far for a day (3 hours there & 3 hours back) in what was an uncomfortable, cramped mini van with 10 others. There are a couple of stops on the way - a view from the mountain pass, a visit to one of the Emperor’s tomb, a very nice pagoda overlooking the river and then a short 30 minute & rather uninteresting river boat ride, before stopping at a restaurant in Hue the for what was a tasty lunch, (a set menu included in the tour) for one hour.

Then the purpose of the trip to visit the Imperial City in Hue of the previous 13 Vietnamese Emperors. Part of it is still intact including the impressive throne room (no photos in this part allowed) but the Forbidden City (living quarters) was destroyed by the Americans during the Vietnam/ American War. Two hours are spent walking around here.

And then it’s the three hour drive back.

I had no problem with VM Travel & our guide was helpful & informative but found the mini van very uncomfortable. If you really want to do this day trip then hire a car with a driver & do it privately at your own pace & in more comfort.
Written February 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ben H
18 contributions
3.0 of 5 bubbles
Jul 2020 • Couples
We hired a car from VM Travel to take us to Ba Na Hills from Danang. The drive was a pit pricey at $50, but felt it would be worth it given the reviews here. But the car had uncomfortable seats that couldn't be reclined to a more comfortable angle and the upholstery was ripped and shoddy. The driver spoke absolutely no English, so any communication had to be done through text to the dispatcher. Further, when we arrived he made us wait an extra 20 minutes to meet with "their" ticket agent who tried to sell us an inflated ticket price and couldn't process a credit card. I became upset and went to the retail ticket window which easily us the tickets we wanted. Not recommended.
Written July 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cong H
Sale, Australia6 contributions
5.0 of 5 bubbles
Jan 2020 • Friends
I had a wonderful five-day trip with the help of VM Travel. My friends and I hired a VM Travel's car every day. Although our plan was quite complicated, the booking process was very simple and effective. The staff always gave quick responses to any question.The price was very reasonable. I was pretty impressed by one of their drivers - Mr. Bi. He had a great flexibility during our trip. He was always happy to change the plan a little bit for our convenience. Furthermore, we enjoyed his sense of humor very much. His jokes made our trip more fun and relaxing.
I would strongly recommend VM Travel for those who want to hire cars for their trips in Hue and Hoi An.
Written January 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi congh318, Thank you for writing us such a wonderful review. We are delighted to hear that you loved your experience during your trip with Bi. VM Travel put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank so much for your appreciation and compliments. Once again, thank you for letting us show you Vietnam. Hope to see you again. Safe travels, Mr Vinh
Written January 20, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

TAreview
5 contributions
5.0 of 5 bubbles
Sep 2022 • Friends
We booked a private car taking us from Hue train station to Hoi An with a few stops at the tourist spots along the way (lagoon, beach, Hai Van pass and the Marble Mountains). The company were very flexible with our requested timings and organised everything for us over WhatsApp in a very responsive fashion. On the day, we were picked up by Luyt (Lewis) who basically joined our group for the day! He was very friendly and entertaining, taking us to all the locations as expected, but then going above and beyond by showing us the best picture spots, helping us communicate with people, recommending food and drink options and allowing us to spend as much time as we want at each stop, never pressuring us to rush any activity (especially as we were very keen to visit the Marble Mountains and it was dark by the time we did). Luyt got us from Hue to Hoi An via the best spots, which we expected, but what we really appreciated is how much of an effort he made to make sure we had a great day. His personality is very likeable so it wasn’t long before he felt like the 5th member of our group!
Written September 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rob B
Port Elizabeth, South Africa198 contributions
5.0 of 5 bubbles
Jan 2020 • Family
Took a car from Hue to Hoi An stopping along the way. Great driver Johnny looked after us and we chatted most of the way.
I WhatsApped them on New Year’s Day (they were closed) I think her name was Pansy.
It didn’t stop them being extremely efficient and everything was organized within a couple of minutes including email verification etc. I wish my country had service even remotely as good as this. Well done 👍🏻
If you want a reliable and safe way to get around look no further.
Written January 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi robblignaut, Thank you so much for leaving us such beautiful review on your trip from Hue to Hoi An with Johnny. Surely, Pansy and Johnny would be delighted to receive your appreciation and compliments. Rest assured, we will strive to deliver great experiences consistently. Once again, thank you for letting us show you Vietnam. Hope to see you again. Safe travels, Mr Vinh
Written January 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Bess C
Glasgow, UK19 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
Our trip today was with Binh our guide and we were later joined by Anthony as our driver on this occasion. I was very impressed that VM travel did not cancel this tour. It is a testament to their professionalism that the tour went ahead with only 2 of us due to the recent decline in tourists. Binh was informative and provided interesting stories and knowledge relevant to the tour and Buddha as required. He was good company and made sure we always had every opportunity to take photos and never rushed us. Anthony collected us after our 2nd location to take us to the 3rd stop by road and for lunch. It was a nice touch that VM travel had their own driver collect and drive us rather than a taxi. Anthony was always courteous and had excellent English too. His car was sparkling clean, had WiFi, a charger, an umbrella which luckily we didn’t need and water. It was an excellent tour, the dragon boat was peaceful and a nice change from the city, and the guys were super.
Written February 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi jamiesonvalerie1, Thanks for writing us such a heartwarming review. We are thrilled that you loved your experience during the Hue City tour with Anthony and Binh; they will definitely be happy to read what you wrote. We understand that there is a decline in tourists due to the current health threat but we always want deliver what is promised. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you so much for your appreciation and compliments. Once again, thank you for letting us show you Vietnam. Hope to see you again. Safe travels, Mr Vinh
Written March 1, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Rbansal2014
New Delhi, India378 contributions
4.0 of 5 bubbles
Dec 2022
We need assistance with our day trips in Da Nang, Ba Na Hills and airport transfers.
We came across VM Travel and got connected with Ben and Lee, both of them provided all the necessary information and booked us with nice clean vans, and courteous drivers.
Additionally we needed extra information regarding planning our days in central Vietnam and we were highly impressed with the assistance!

We contacted other companies for the same, however the pricing we received from VM were unmatched!

We were a group of 5 adults and we were all impressed, we highly recommend VM travel to everyone who requires any assistance in booking day trips, taxi/van transfers etc.
Written January 11, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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