Vinasun Taxi

Vinasun Taxi, Ho Chi Minh City: Address, Phone Number, Vinasun Taxi Reviews: 4/5

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4.0
1,384 reviews
Excellent
583
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426
Average
114
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66
Terrible
195

Kevin
3 contributions
Do not use Vinasun taxi's, use Grab
Jan 2021 • Solo
I live in HCM, have been here for 10 years. I try to avoid Vinasun because thier drivers are always trying to rip you off. A few days ago I was attacked by two Vinasun taxi drivers after one of them tried to steal money from me. I normally use Grab because of these things. I recommend you avoid Vinasun at all cost. The drivers will cheat and steal and the company doesn't care.
Written January 31, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Bharti
Leicester, UK27 contributions
HUSTLED!!
Feb 2020 • Friends
We arrived in Ho Chi Minh from Phnom Penh via the Giant Ibis bus. The bus dropped us in the city on a busy main road. We were immediately approached by a couple of guys in uniform who insisted on finding us 2 taxis us there were 5 of us and luggage. They were very insistent and we eventually gave in to them.
Once we were in the taxis they then insisted on us paying up front in cash. We asked about the meter in the taxi (which had been covered with a rag) and the payment card machine but we were told by the taxi driver they didn’t work. We didn’t have any Vietnamese money but the two guys now on mopeds took the taxis round to a money exchange where my husband exchanged £40 for Vietnamese Dongs.
We set off again, but the taxis stopped again round the corner and the moped guys who had followed us, insisted on us paying up front. They asked for 900 in dongs and we gave them a 100,000 dong note but they wanted 9 of those! The moped guy proceeded to take more 100,000 notes from us by which time we were getting quite suspicious. The moped guys realised we were going to object and quickly made off with 800,000 Dongs which they quickly shared with the taxi drivers and then they drove off.
By the time the taxis arrived at our apartment we realised we had just been hustled!! Once we were out of the taxi, the meter was uncovered. We asked the driver why he did that but he acted as if he didn’t understand. Vina Sun was one of the recommended taxi firms. We were very disappointed that we had been taken advantage of.
We lodged a complaint at reception who contacted Vina Sun who said that the drivers had only been paid 200,000 dongs each which was the correct fare. The drivers must have been in on the scam!! Very poor service!! Vina Sun taxi driver Minh - photo loaded - 11872. Taxi no: 10128. 2nd taxi reg no: 51F 20815.
Beware think twice before you use Vina Sun.
Written March 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Brian o Hannigan
2 contributions
Clean efficient cheap
Feb 2020
Delighted to use vinasun taxi, all cars clean and comfortable. Drivers pleasant and will turned out 😀
Written February 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

June G
Peterhead, UK13 contributions
Dont take taxi 0058 in Saigon
Feb 2020
This taxi driver is the cheats of all cheats. He was on the meter and my husband questioned why it said 100 dong to start with. The driver said no 10. At the end of the journey he tried to charge us 158 dong, chancer. The most expensive we have ever been from the Central Market to our hotel has been 36dong. He tried shouting at us to intimidate us and my husband just said let my wife out and she will get bell boy to get Police. He wouldn’t let me out and tried to barter with us. In the end all he got was 40dong.
Written February 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lee V
Ho Chi Minh City, Vietnam6 contributions
Horrible, greedy, selfish, unprofessional and irresponsible service from the driver to the main telephone operator!
Jan 2020
I came in at 1:45 in the morning and since it was the tail end of the Lunar New Year, I had to wait in a 100+ line of people waiting for a taxi. That was fairly organized.
I got into a 7 seater Vinasun with car number 5435. I told him where I needed to go and got in. Within 100 meters of driving, and not yet out of the airport, the driver turned to me and asked for 150,000 VND, roughly 7 USD. I asked him why he didn't just charge me the meter rate. He said you live too close, I won't make any money. When I was going tot he airport 2 days earlier in a Vinasun taxi, it was around 100k, so he would have made something. Regardless, drivers cannot just decide which customers to pickup and htrow out after they see how much they're going to make.
He said I'll drop you off at the toll booth leaving the airport. I got out before of course and made note of his car number. I got home by a motorbike taxi. Immediately, I called Vinasun and complained. There was no apology on the other end or any indication of empathy. I asked, is something going to be done about the situatiuon, and was told by the lady who took the call, that she can only make note and leave the decision to Vinasun. Within 20 minutes I received a call from Vinasun askign about my complaint. I thought, "wow, someone deos care"! But after telling her my story above, she said "I'm sorry, we don't have any 7 seaters with that 4 number assignment" I asked her so what you're saying is someone stole a car with Vinasun markings, and had a meter closk, dressed up in Vinasun clothing and goes around ripping people off. Again the same reply. Unbelievable, these people. So even with a soemwhat reputable company liek Vinasun, you will still get bad and unprofessional service at times. Ther is no moral compass amongst many here and this incidenmt, though it abgers me, does not surprise me anymore. Vinasun, you are a horrible ambassdopr of Vietnam. This from someone who's lived here 8 years!
Written January 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

richardcampion
Liverpool, UK31 contributions
Dodgy meter
Jan 2020 • Family
Don’t really need to tell the story, the reviews of HUNDREDS of others tell the familiar story. On the return journey we presented the driver with a note written in Vietnamese Sauk g that if he tried to fiddle us we would report him to the taxi company and the police. We weren’t going to be dive over twice. Downloading the GRAB app tonight so don’t have to take Vinasun ever again.
Written January 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nicole M
6 contributions
Scammed out of 550,000 dong for a 120,000 ride
Dec 2019 • Solo
I arrived in HCMC at 2am and got into a vinasun taxi since I did not have grab downloaded. I only had 500,000 bills from the ATM. The taxi Marshall assured me the taxi was metered and I read Vinasun could be trusted.

Well. They can’t! The meter read 120,000 dong as we pulled up the the hostel. As I’m reaching into my bag, I look up again as the driver says 500,000 dong. I argue with him, he pushes for 250,000 dong. I’m alone, female, at 2 am and just want to go to bed so I hand him a 500,000 bill he fiddles with it and shows me a 200,000 bill saying that’s all I have him, hands it back. Makes me give him another 500,000 bill or he won’t give me my stuff. Gives me 250,000 change. I took pictures and called vinasun who told me to call again In the morning to report. Then I downloaded Grab and won’t be using Vinasun ever again.
Written December 30, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Andy T
1 contribution
Got cheated by young bispec guy that very decent
Dec 2019 • Friends
Me and my friend were cheated by a young bispec decent looking guy, we boarded the taxi at Bến thành công to central park hotel at distrust 3 we were charge 700k ( which when we took the trip from our hotel to the market were only 50000) return trip were 700 k instead, so please beware when boarding or in the taxi do take note on the meter.. Always alight infront hotel you stay and with the hotel present....
Written December 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Elbandi
23 contributions
Reliable taxi
Dec 2019 • Family
I tried multiple times and was always reliable, based on meter and the same price. Mai linh and Vinasun what you can use, hail any time without concerns. I tried others and was a fight about the fee however they had meters too. (and cost more than double)
Written December 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

LesEd
Kendal, UK99 contributions
One trip one very satisfied customer
Nov 2019
Had one trip on a Friday night through very heavy traffic at rush hour.
We arrived in plenty of time. The charge was about $10 we gave a massive tip considering the conditions and the driver took less than 50 minutes to get us there.
The reason it is not 5* is the seat belts in the back would not fasten. It can be a bit unnerving in the stop start traffic of Ho Chi Minh if you are not strapped in.
Written December 1, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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