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Smile Tours Service - Day Tours

Ho Chi Minh City, Vietnam
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About Smile Tours Service - Day Tours
Smile Tours Service team are proud to introduce to you our typical tour operating style: efficient, flexible, reliable, authentic and economical. With more than 30 years of experience and great knowledge of tourism in Vietnam and South East Asia, we can do any kinds of tours in this region: classic tours, eco-tours, MICE tours, study tours, especially unique accessible tours and deaf tours.
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Ning C wrote a review Feb 2020
1 contribution1 helpful vote
We joined the Cu Chi Tunnels and Saigon Tour provided by Smile Tour Services on February 7. It was the only tour that we could find that covered both attractions in one day. The shore excursions provided by the cruise ship and other operators would typically spend the whole day visiting one or the other place only. Our schedule was tight, but due to good planning by our tour guide we got back to our ship with plenty of time to spare. We even managed to eat a short but delicious lunch at a pho restaurant in Saigon. Our tour guide, Chris, was very friendly and knowledgeable about the places we visited. He helped us navigate through the highlights of the Cu Chi Tunnels efficiently. The visit gave us a feel of how the war was fought in that area. Chris also provided us with face masks for one of the temples in Saigon that required wearing it for entry due to the coronavirus scare. Our driver was very skillful and provided us with a very smooth ride through all the crazy traffic in Ho Chi Min City. We even got a surprise call from the owner, Ms. Thi Hoang, near the end of our tour to get our feedback. Ms. Thi Hoang was also very responsive to my emails when I had questions about the details of the tour during our planning process. We are very happy to have taken this tour during our limited time in the area.
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Date of experience: February 2020
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Response from Thi-smiletours, Owner at Smile Tours Service - Day Tours
Responded Mar 9, 2020
Dear 370ningc, Thank you so much for your review. We are so happy that you enjoyed the tour with us. It was so lucky for you and for us that we could do this tour. Due to Covid-19, there are limited nationalities that can travel to Vietnam now. Many cruises have been cancelled in Feb and Mar and more later. I really hope that this covid-19 will be under control very soon so that things can get back to normal. Should you ever come back to Vietnam, please join more tours with us. All the best, Thi
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jeannie53 wrote a review Feb 2020
manchester england15 contributions11 helpful votes
Driver and guide were very friendly and polite, they picked us up on time and took us round the city to some interesting places, i would recommend this company as they trustworthy and dependable
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Date of experience: January 2020
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Response from Thi-smiletours, Owner at Smile Tours Service - Day Tours
Responded Feb 27, 2020
Dear jeannie53, Thank you very much for your review. We are very happy that you were satisfied with our services. We will keep improving our services. We hope to welcome you back to see more of Vietnam with us. All the best Thi
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Trainmodeller wrote a review Feb 2020
Southport, North Carolina64 contributions41 helpful votes
From the initial contact with Thi Hoang via email to the follow-up phone call she made to me at the conclusion of our tour, I couldn't have been more impressed with the first class operation of Smile Tours. This was a shore excursion when our cruise ship arrived in Phu My port. The ship docked at 7am and our guide was right at the bottom of the gangway, sign in hand, at 7:30am to start our tour. He was extremely friendly, explained things thoroughly with anecdotes and his English was excellent. We followed the itinerary which was quite exhaustive for one day and really gave us an excellent overview of Saigon. When we visited the roof garden at the Rex Hotel we asked to take a break for coffee and this was easily accommodated (and delicious!) One thing to note is that payment is requested in cash to the guide in the first port (including subsequent tours). As Thi explained to me, you can trust us on this issue because all we have to offer tourists is our excellent reputation. She did not disappoint and I can heartily recommend Smile Tours.
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Date of experience: February 2020
1 Helpful vote
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Response from Thi-smiletours, Owner at Smile Tours Service - Day Tours
Responded Feb 20, 2020
Dear Trainmodeller, Thank you so much for your great review. We are so happy that you enjoyed the torus with us very much. What also made us so happy was your trust and appreciation for us. We will keep improving our services to deliver good tours in Vietnam to our clients. There are so many good things and beautiful places to show you in Vietnam. We hope you will come back to experience more. All the best, Thi
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Lisa wrote a review Feb 2020
8 contributions
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From initial contact, communication with Thi was great and she was very helpful. Prior to booking we had concerns about making it back to the boat on time but Thi was very reassuring and adjusted the tour itinerary to put our minds at ease. We had a fantastic time on the Saigon Highlights tour with our guide, Max. He was very friendly, knowledgable and accommodating, offering to further change the tour itinerary to suit our interests as the day went on. In hindsight, longer than 45 mins at the War Museum would be nice but we didn't mention this at the time and I'm sure Max would have tried to move things around to give us more time if possible. Highlights included the trishaw ride, War Museum, the lacquerware factory, Pho 2000 (the pho and spring rolls are great!) and egg coffee at An house. Everyone in our group was very impressed with this tour. One day isn't a lot of time to appreciate this wonderful city but smile tours/Max did an excellent job fitting in as much as possible. I would not hesitate to use this company again and would definitely recommend Smile Tours
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Date of experience: February 2020
1 Helpful vote
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Response from Thi-smiletours, Owner at Smile Tours Service - Day Tours
Responded Feb 18, 2020
Dear lmac1992, Thank you so much for your review. We are so happy that you enjoyed the day tour to Saigon with us. Within a short day, you had done many things. You could have told Max that you wanted to have more time at the War Museum. I hope you will come back to see more of Vietnam. 1 day was too short! Please contact us again when you come back. All the best, Thi
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Maria Lourdes M wrote a review Feb 2020
New York City, New York3 contributions
Excellent tours arranged by Ms Thi. She provided us with excellent tour guides and driver.They spoke excellent English and were very knowledgeable and proud of their country.The tours were well organized with enough time to see all the sites: trishaw ride, War Museum, Notre Dame,Post Office etc. I mentioned to Ms Thi that my birthday was the day of the trip to Halong Bay. She provided a birthday cake together with a delicious lunch. Afterwards, we were invited by the tour guide to see his home and meet his family: wife and 2 children. They offered us snacks and drinks. This was unexpected but we were delighted to experience the kindness of Vietnamese people. It was a wonderful experience that we will treasure forever. Thanks to Smile Tours.
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Date of experience: January 2020
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Response from Thi-smiletours, Owner at Smile Tours Service - Day Tours
Responded Feb 6, 2020
Dear marial0urdesm, Thank you so much for your review. We are so happy that you enjoyed the 3 tours with us. We always do our best to take care of our clients with personal touches. Personal touches remain a long time with good memories! We will keep improving our services. All the best, Thi
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