Mike Tran and his guides Tai and Trang really added to our Hanoi experience, but Mike went above and beyond. We exchanged several e-mails and messages as we fine tuned our tour experience and he was always open to changes (and, trust me, there were many).
Two things stand out. I was having great difficulty getting the Lotte Hotel Hanoi to help me acquire distilled water for my C-PAP machine. Mike simply ordered 3 bottles from Shoppee, bubble wrapped them and had them delivered to the hotel for me.
The second thing was a result our first day tour with Trang. The four in our group, plus Trang, plus the driver, made for an uncomfortable squeeze into the small SUV that was provided. The next day, on their own initiative, Mike provided a 16 passenger van for the trip to the Perfume Garden with Tai; far more space than required, but a far more comfortable experience than we would have otherwise had in that small SUV. I can't say enough about the level of service.
Both Tai and Trang were excellent guides; pleasant, knowledgeable, humorous, and fluent in English. I would not hesitate to use this service again or to recommend it to others visiting Hanoi and HCMC.
Chu mung nam moi everyone.