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Vietnam Airport Tranfers

#685 of 1,568 Tours in Hanoi
Hanoi, Vietnam
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About Vietnam Airport Tranfers
Vietnam Airport Transfer is a member of Ciao Travel, that offers wide range of chauffeur services from over Vietnam especially limousine service. In Vietnam Airport Transfer, we pay attention to personalize and listen to understand your expectation. We not simply provide transportation services but also aim to be your travelling companion, to take care of you .from the moment of arrival until leaving. We do not promise the cheapest price but undertake for the best quality at reliable rates. We well know your life has been giving for us by your trust and our duty is done to deserve your expectation
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Vietnam Airport Tranfers
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26Reviews2Q&A
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April P wrote a review Apr 2019
9 contributions
They left us stranded at the airport as they stuffed up and made a mistake. When I called them they said they “tried to call me” even though they had my flight details and knew I was in the air? Then when they refunded me for the mistake- they short changed me $40usd!
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Date of experience: April 2019
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Response from VNATmanager, Guest Relations Manager at Vietnam Airport Tranfers
Responded Apr 24, 2019
Hello April, We guarantee that we are one of the most reliable company in Vietnam. Please, check details below to understand why we can be confident like that. Firstly, we would like to apology for any inconvenience caused with you upon arrival Ho Chi Minh airport and thank you for your feedback, that will surely help us non-stop improve our service. Further your information, we will be grateful if you write the truth is that: 1. You booked service very urgent and sent us bank slip but we not received the amount. We mailed you as soon as got your bank slip to asking about name on placard and informed that we still not received the amount and requested you monitored the transfer again. You did not reply. 2, We tried to contact with you through your phone number. You did not reply Actually, we did not confirm your booking as neither not received your payment nor your reconfirmation. That's reason we did not arrange service. About refund, we refunded you exactly what we received (the amount hits our account), we regret for not able to refund the bank fee that you paid. We are confident to be releasable company because afterward, we mailed you (two mails) to apology, reconfirm your booking. You ignored our mails, we tried to contact your phone and finally you replied, requested for refund and we did it immediately. We understand your disappointing but honestly, you should aware that you have a part of responsible for the trouble due to your interruption. Although, we regret for the issue. We wish you anyway a nice time in our lovely country. Thanks you & best regards, Vietnam Airport Transfer team
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itch122 wrote a review May 2018
Philadelphia, Pennsylvania8 contributions9 helpful votes
I have used this service based in Hanoi for car transfers, fast track services, and visa fee payment many times in the last few years. I have used them in many cities around Vietnam. They always respond very quickly and professionally to emails. They take very good care of the customer and are happy to assist with any issues. I have even had multiple itineraries running at the same time and they have never dissapointed me. I always use and really love the fast track services, when i arrive it saves me sometimes an hour or more depending on the airport congestion. Super worth the cost. Thanks for many good trips!
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Date of experience: May 2018
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Cyndi B wrote a review May 2018
Birmingham, Alabama4 contributions
I can not say enough positive things about this company. I needed a wheelchair for an ill family member and expedited service through the Hanoi Airport. They arrived with a wheelchair at curbside, took our bags, escorting us to Checkin at airlines then through Security, and sitting in a seat with a cool drink at Air Korea Lounge within 30 minutes of our arrival! Then they arranged transfer from lounge to plane. The best money I have spent! They also offer services for arrival into country. I will be sharing this service with all my travel agent colleagues. Use them, you will NOT be disappointed!
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Date of experience: May 2018
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DonDon wrote a review May 2018
Hong Kong, China1 contribution1 helpful vote
I have used their private rental car service for business trip more than a dozen times during my trip in Hanoi. I am more than happy with everything. Ms. Ngoc always arranges everything not only well but efficiently. The driver, Mr. Chien is always professional, on time and helpful for anything. More importantly, his driving skill is excellent and safe which is very important when you are travelling in other countries. I strongly recommend their service to you for pleasure or business trip.
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Date of experience: May 2018
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Holiday-lah wrote a review May 2018
Kuala Lumpur, Malaysia978 contributions86 helpful votes
We have used Vietnam Airport Transfers for our transfer from HCM airport to Mui Ne. The driver was waiting for us at the arrival hall of the airport with my name. Got in the car and off the went to Mui Ne. It’s about 200km away and the driver drove safely (and slowly) and we eventually arrived about 4 hours later. The transfer back from Mui Ne to HCM is also as per planned and the driver arrived at our hotel on time. Communications with Annie Ngoc is timely whether it’s by email or WhatsApp (almost instantaneously response). We were happy with the transfers that we eventually booked a private car to take us around HCM city to the various attractions. All vehicles used were clean and comfortable. We will certainly use Vietnam Airport Transfers again should we return to Vietnam for another visit in future.
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Date of experience: April 2018
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