Orient Express Train Hanoi – Sapa

Orient Express Train Hanoi - Sapa: Address, Orient Express Train Hanoi - Sapa Reviews: 3/5

Orient Express Train Hanoi - Sapa

Orient Express Train Hanoi - Sapa
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3.0
110 reviews
Excellent
13
Very good
30
Average
29
Poor
16
Terrible
22

Dave A
Auckland Central, New Zealand15 contributions
Nice trip
Apr 2021
I love train travel, and I've travelled in a sleeper car in Vietnam before. But this was a really nice experience. the inside of the carriage was nice, with a toilet at each end of the carriage. But the cabin was beautiful, with nice dark timber panelling, power points, nice lighting, and enough space.

Don't expect it to be a smooth ride all the way though. It's an experience :)
Written April 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Beth A
South Milwaukee, WI49 contributions
Great experience
Feb 2020
We were treated like special guests throughout our trips. We were a group of four adults and the room was small but comfortable. The ride was as smooth as a train ride can be. The bunks were comfortable and the room was air conditioned so even the top bunks were cool. The bathroom was clean and very nice. We were greeted with refreshments in the morning before leaving the train. Would recommend to take a ride.
Written March 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

SunseekerUK
Cambridge, UK65 contributions
A nice way to travel to Sapa
Feb 2020 • Couples
We travelled from Hanoi to Lao Cai railway station on the Victoria Express. You then get transporting Sapa via mini buses about an hour away
Check was pretty painless, they have a lounge at the station and you luggage is taken for you to the lounge.
You get tea and a seat. There is a mini supermarket in the station downstairs to buy anything you need for the journey, prices in the lounge itself are high
You get help to take you luggage to the train, they seen to call you in small groups to board
You take all you luggage to your cabin. So can be a squeeze if it doesn’t fit under your bed.
We had a 4 berth cabin for the two of us, it was okay. We use the spare duvets to lay on and the bed although a bit narrow was fine
There is no restaurant car, there are two toilets which are clean and have hot & cold waterstaff onboard are friendly & helpful
There is a power socket in the cabin to charge phones etc. & the WiFi worked well although did struggle with FaceTime
You get two bottles of water, some people got fruit.
The train departs at 22:00 and does shake about and is noisy but I slept on & off okay.
They wake you at 05:30 with coffee or tea and a small croissant and you arrive at 06:00
Disembarking in easy & orderly
I enjoyed the journey
Written February 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Asingle-Room
199 contributions
Nice trip
Feb 2020
We booked the VIP 2 berth cabin and the trip was nice. It is nicer than we thought or read from the other reviews. The cabin was clean and we had some freebies to enjoy during the trip. Staff are friendly and in good mood. We were warned not to take the morning coffee from the lady but we did and paid for it since it is just a small amount and she is quite polite and friendly. Highly recommend this train to everyone!
Written February 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

joyce siew choo... L
Malaysia10 contributions
Pleasant and interesting experience
Nov 2019 • Family
Bed, pillow and blanket are comfortable. Snack,drink and banana are given. The toilet is surprisingly clean. We are a team of six and we took two cabins. The young ones enjoyed the double deckers. We old folks enjoy the two bed cabin though its more pricey.
Written December 21, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Olga cyran
Province of Cagliari, Italy6 contributions
Cockroaches
Nov 2019 • Couples
Booked a vip booth for two from Hanoi to Sapa and back. The experience was terrible. The only positive was that the trains both times were on schedule. I understand that this is an overnight train, however the cost of a 5*hotel is cheaper than the price of the train therefore the conditions of it are simply not acceptable. We have had cockroaches in our cabin, the bedding inside had cockroaches! The bed covers and pillows were dirty and not changed. The bevarages provided were moldy. The train itself was very old, damped and scary to be on due to the level of rocking ( a ride if Thorpe Park feels more stable). The toilets were a nightmare and the whole place smelled. Please re consider taking this option, a normal sitting carriage seems cleaner;you are unlikely to get any sleep even if you try.
Written November 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Franzi
45 contributions
Nie wieder!!
Nov 2019 • Friends
We booked the Orient Express without knowing what we are getting into - and we know, never again! Wood class is great. After many minutes, we found someone who spoke English and could tell us which compartment we needed to. The compartment was low class and is not even the standard - the mattresses are hard and uncomfortable, the cleanliness left a lot to be desired and the jerking of the train was not exactly nice to sleep it felt like on a trampoline! And to top it all, there were cockroaches on the walls!
Written November 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Neel P
4 contributions
0 stars, horrid experience, DO NOT BUY
Oct 2019 • Couples
Definitely would not recommend this company at all. We booked an expensive ‘luxury’ train to Sapa and they have given us the basic economy carriage for the locals.

Horrible experience, we booked with this company and I strongly suggest you DO NOT. We paid around 750 000 dong when the basic one was only 150 000, which is what they gave us.

The customer service is atrocious and having spent about 2 hours trying to contact them they just keep hanging up the phone.

When I finally got through to a gentleman called ‘long’ he claimed he didn’t work for orient express and couldn’t help us. Having looked on the website, his name was there as a sales rep.

The people onboard are not helpful either as they just said it’s no fault of there own, and nothing can be done about it.

We were really looking forwards to the journey and it has been totally ruined.

I have attached an image of the actual standard of the carriage, and having used the standard budget service(VNR) I promise you it was better than this orient express version.
Written October 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lifedreamer
Sydney, Australia4 contributions
Oriental Express HANOI-Sapa-Hanoi
Sep 2019 • Couples
Paid for VIP sleeps 2 only overnight train from Hanoi to Sapa was adequate. Two layered mattresses as the cabin was a four berth. However on the return journey not so pleasant. Paid for a VIP private room for 2. Single hard mattress with dirty laundry under bed. I would paid for for all four beds to make it a private cabin for 2.
Written September 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Frederic3006
Ghent, Belgium209 contributions
Easy way to get to Sapa
Jul 2019
In spite of the horror stories, this was a good adventure. We had a private cabin for 4 persons. Our cabin was very clean; as were the toilets. Matress is quite hard and space is limited (certainly for a guy 2m long). But in all we had a good time: had a good sleep to begin our walks in Sapa. Airco is fairly noisy and hard so take some extra warm clothes.
Written August 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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