Noibai Airport Taxi

Noibai Airport Taxi, Hanoi: Address, Phone Number, Noibai Airport Taxi Reviews: 4.5/5

Noibai Airport Taxi
4.5
About
We are Hanoi Airport Taxi service company who is specializing in transportation service in Hanoi. NoiBai Airport Taxi is a branch providing transfer service from Hanoi to Noibai airport and back. Beside the taxi service from Noibai airport, we also organize private transportation to other tourist attractions in Hanoi and Vietnam, Vietnam visa on arrival service, hotel and booking office.
Suggested duration
1-2 hours
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Tours and Tickets

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4.5
39 reviews
Excellent
32
Very good
2
Average
3
Poor
0
Terrible
2

Mark E
Adelaide, Australia8 contributions
Driver was good
Dec 2019 • Couples
We have no complaints. Driver took the correct route and charged what was said on the meter. This extra sentence is to make this 100 words or more.
Written December 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ElColo635
Chesapeake, Virginia9 contributions
Pick up at airport to hotel and return
May 2019 • Couples
Booked pick up on line. Driver was there waiting for us as advertised. They offer return trip for $10 which we booked also. We booked pick up for 10:00 AM but were ready earlier. Called the company to request an earlier pick up and they provided.
Written May 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

David E
Hanoi, Vietnam14 contributions
Trip to nobai
Dec 2018 • Couples
Problem with contacting them. They have been so reliable over years but all of a sudden they didn't answer. Not sure why.?
Written December 19, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jessie L
1 contribution
the driver and office man terrified me by driving on unknown route in the middle of the night
Nov 2018 • Solo
Last night was the most terrifying moment I have ever had in my life.
This was my second time pick up by this company. My first experience didn't meet my expectation as the driver has no idea about where my destination is even I wrote the address in the request email. It seems like this information was not passed to the the driver(this time again). But as my husband waited for me at the airport, we manage to get to his place in Hanoi.

This time, I decided to go on my own without my hubby being at the airport to meet me and requested this company to pick me up. Once I came out from the airport, I don't find anyone have a sign with my name. I later found out that the request was not captured properly. So I called the office and Mr. Lee answered. He arranged a driver holding a sign with someone else's name on. I confirmed the call from Mr. Lee to the driver by double checking Mr. Lee's phone # over the driver's phone and came to a conclusion that the drive will be safe. After 5 min. of driving, the driver got off from the main-street and started to drive the route I haven't been to before. I got terrified. By the time I called Mr. Lee to ask where the HELL driver is going, I found Mr. Lee waiting for the pickup and answering to my phone.

Picking up someone else en route is not an acceptable for the private transfer. Even without asking for it when a solo woman travels!

Their apologies in the car have no point after all the nightmare not only for myself but also for my husband waiting at home in the middle of the night.

Please train your staffs on how to communicate!
Written November 7, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Sir/Madam Please check if you booked though www.noibaiairporttaxi.com.vn with email info@noibaiairporttaxi.com.vn. My number is +84988688368 (what's app and viber available). If you didn't booked though this please remove your review because it is not our service. I don't mind nagative reviews if it is our mistake. I have been working for tourism since 2000 so I know very well what a traveler needs and providing very good service. I can guarantee money back with all of my customers. Please check again. I am looking forward to hearing from you Best regards Anthony
Written March 21, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

sjanie1
Pershore, UK22 contributions
Use with caution
Aug 2018 • Family
We used these for our return journey from Hanoi to halong bay.
Our pick up from the airport was good and prompt. Supposed to be a 7 seater but that didn't matter. Good journey other than driver didn't know where our hotel was.
Booked s return journey for 3days later. Prompt pick up. However half way there he stops and tell s us he needs a coffee and to wash his car. Stupidly we get out.
It is obviously a tourist trap as we realize it is an expensive shopping outlet and find him having some lunch. Presumably paid for by dropping us there. Even on seeing us he does not rush himself. Eventually he finishes his lunch but is still not ready. In the end we have to ask him if we can go.
I email the company, who normally respond very quickly but they do not respond. Driver starts to drive much faster and more dangerously. Presumably to make up the time.
We could have had a cheaper more comfortable ride in one of the many limousine buses or even one of the sleeper buses.
Not impressed and would not recommend
Written August 30, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Sir/Madam Please check if you booked though www.noibaiairporttaxi.com.vn with email info@noibaiairporttaxi.com.vn. My number is +84988688368 (what's app and viber available). If you didn't booked though this please remove your review because it is not our service. I don't mind nagative reviews if it is our mistake. I have been working for tourism since 2000 so I know very well what a traveler needs and providing very good service. I can guarantee money back with all of my customers. Please check again. I am looking forward to hearing from you Best regards Anthony
Written March 21, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

vinit2001
Faridabad, India861 contributions
very comfortable
Jul 2017 • Business
a very convenient way of travelling to city from the airport. lovely women guide you through the booking process at the airport. charges only 25 usd for a one way drop with free wi-fi and water bottles on the way in a premium car
Written August 9, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

miamarree
Langwarrin, Australia6 contributions
Great reliable service.
Jun 2017 • Friends
Our hotel in Hanoi booked this service for us and told us the exact price before leaving. The car was very clean and spacious and our driver Mr Nguyen Van Thap was very nice. We would definately recommend this service.
Written June 4, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rhona H
Southend-on-Sea, UK17 contributions
Excellent service
Apr 2017
Arranged both pick up an return to airport with Noibai taxi. This was arranged via their website. Both drivers turned up on time very professional I would not hesitate to recommend these drivers.
Written April 3, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kaiho C
2 contributions
Timely Airport Pick-up and City Pick-up
Mar 2017 • Friends
We have very good experience with Noibai Airport Taxi. Their drivers are polite and patient. And they have very quick response when we required to change the pick up location. Also, the company allowed us to pay directly after we use their service.

We definitely choose this company again when we are in Vietnam.
Written March 20, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sean S
Birkenhead, UK6 contributions
Reliable and cheap airport transfer
Feb 2017 • Solo
Have used these guys a lot since moving to Hanoi.

Great value compared to taxis and always reliable.
Written March 6, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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