Travel Agent Hanoi
Travel Agent Hanoi
5
Cultural ToursBoat ToursWalking ToursPrivate Tours
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
About
Travel Agent Hanoi are the leading local travel agency in Vietnam for unique package holidays. We specialise in custom made itineraries to Vietnam giving you the very best Vietnam has to offer. We promise to give all our guests the very best hotels, tours and transfers according to their budget. We also pride ourselves in our excellent customer service, being a family business, we treat you as such while you are booking & travelling with us. Our Vietnam tours and holidays are all meticulously thought out to give you an idea of the best possible vacation to Vietnam. But, all our Vietnam package holidays are completely flexible & can be tailor made to suit your particular interests, time in Vietnam & budget. Booking with Travel Agent Hanoi is very easy. Visit our website, fill in the contact form with details of your group & click the photos to where you want to go on your Vietnam package holiday. We will send you a detailed Vietnam itinerary & quote for you very quickly. See you soon!
Hanoi, Vietnam

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Travelers talk about
(81 reviews)
(11 reviews)
(3 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles341 reviews
Excellent
322
Very good
16
Average
1
Poor
0
Terrible
2

Anne-Marie K
3 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
Highly recommend.
Choosing locally operated “Travel Agent Hanoi” with Simon and Ngat as our ‘in the know’ travel agent was the best decision we could’ve made. I reached out to this family operated company based on Trip Advisor reviews, and online research and would recommend others interested in a tailor-made holiday at a fair price to do the same From first online contact to our last travel day Simon has been super positive and has helped us effectively plan a two week holiday from Hanoi to HCMC. From planning to payment - it all went smoothly. Simon provided professional service, knowledgeable input, good communication skills, quick response time to all enquiries and questions during the whole planning process. This all added up to a fantastic experience for us! Everything went like clockwork, all the excursions and airport/hotel transfers. Initially I was a bit sceptic but having the logistics taken care of by a professional has allowed us to relax and enjoy our holiday, whilst using the mobile app Simons company provided was an added bonus! Our itinerary was available and accurate at all times and Simon was easy to contact when a detail needed clarifying during our stay. Don't hesitate - do it 👍
Written March 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you Anne Marie, wonderful to hear your kind words about our local travel agency in Vietnam. We are glad you chose to use our services at Travel Agent Hanoi and will look forward to your next visit here once the pandemic is over. Stay safe and see you again. Thanks, Travel Agent Hanoi
Written June 25, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Natalie McDowell
Sydney, Australia59 contributions
5.0 of 5 bubbles
Jan 2020 • Couples
We stumbled across Simon through a google search and we are SO glad that we did! Having been to Vietnam once before, we tasked Simon to curate a 11 night trip that took us to Hanoi, Halong Bay, Hoi An, and Ho Chi Minh city. We didn’t even know where to start when trying to organise it ourselves, and struggled to figure out where to stay & how long to spend in each city. We simply left it to Simon and within 24 hours he got back to me with a complete itinerary, with hotels, transfers, activities and internal flights. He was accomodating to our requests. For example, he changed over a hotel that we wanted to stay at as we had stayed there before. He also wasn’t afraid to tell us that certain hotels were, for example, outdated and he would recommend staying elsewhere. We are so glad he did as everywhere was amazing!
We used an app to keep track of our itinerary which was so helpful. Simon also replied to all our questions / messages within 15 minutes!!!! So valuable when you’re in a foreign country and have queries. All in all, we couldn’t recommend Travel Agent Hanoi more highly and we can’t wait to use them again when we return in the future!
Written February 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you Natalie, we are very happy you chose our local travel agency in Vietnam and glad it went well. All the very best to you in these difficult times, stay safe. Thanks you, Travel Agent Hanoi
Written June 25, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

natka2016
Ljubljana, Slovenia225 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
We were 2 couples, travelling Vietnam in 14 days. Simon made our itinerary based on our wishes and also with some of his suggestions. From the first pick up at the airport to the last transfer for leaving Vietnam, everything was punctual. We liked that Simon is available 24/7, giving you a feeling of security and care. Any question we had, he was there during our trip. The choosen hotels are all being checked up by himself so he knows what he is selling and all of them are being great. We were glad that we didn’t waste our time with organization and trusted Simon to do that for us. See you next time in Vietnam Simon!
Written March 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks so much for your wonderful review of our local Hanoi travel agency services. We are so pleased it went well and happy you chose us for your Vietnam holiday. All the best to you all and stay safe in these difficult times. Thanks, Travel Agent Hanoi
Written June 25, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

lindajhom
8 contributions
5.0 of 5 bubbles
Jan 2020 • Couples
Simon planned a truly excellent trip to Vietnam. All my husband and I had to do was to tell him what we liked and what kind of activities we’d like to do. That’s all the planning that was needed on our part. Simon took care of everything else and presented us with a full Itinerary with suggestions.

From the first email to even now, Simon’s responses and communications are very fast, direct and clear. We had several changes during the trip and Simon was so helpful. Honestly, I don’t know when he sleeps. For instance, when we couldn’t secure our visa in time for our trip, we were able to stay in contact with him during all hours of the day and night.

The services this company is high touch. Simon checked in with me throughout the trip to make sure we were being taken care of. By the second day, I even considered him to be my close friend and was sending him pictures of our vacation. (Haha). The entire trip was so smooth and stress free.

Unfortunately, we had to cut the trip short due to a family emergency and he even helped with that! I can’t recommend this company enough. If you are planning to visit Vietnam, this is your guy to help you.
Written February 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you Linda, we really appreciate the time it took you to write this review of our local travel agency in Hanoi. We are so glad you enjoyed your trip and look forward to you coming again to finish the Vietnam package with us and to maybe explore other areas of Vietnam not. yet seen. Thanks again your Travel Agent Hanoi team, Simon & Ngat
Written February 12, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

MaPo
Germany1 contribution
4.0 of 5 bubbles
Nov 2020
I was looking for a last minute trip in North Vietnam. Simon offered me very quickly a nice personalized itinerary with great hotels and suggestions. Not an easy task in times of COVID! He also included Pu Luong that I had not heard about and it was very beautiful. During the trip he was reachable at all times, which was very handy. The only downside was the poor Ha Long Bay cruise, the usual reliable cruises used by Travel Agent Hanoi were cancelled during the health crisis. I recommend Travel Agent Hanoi and will call them again if I am lucky enough to come back to Vietnam!
Written November 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you. Yes, Halong Bay Cruises were different during COVID, only Vietnamese tourists were able to take these tours and expats like yourself. The itineraries were changed and adapted to suit them rather than westerners unfortunately. This makes to a different experience for others. Glad you enjoyed Pu Luong. Thanks, Simon - Travel Agent Hanoi
Written March 30, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mark B
1 contribution
5.0 of 5 bubbles
May 2024 • Couples
We travelled from the UK and contacted Travel Agent Hanoi to help plan our trip and book everything for us. From the first response Simon was brilliant. Listened to what we wanted, made recommendations and tweaks to ensure things worked out well, arranged all the transfers, internal flights, hotels, tours etc, and it was a fraction of the price of a UK based travel agent. The swiftness and clarity of all communication, during booking but also checking in on us during our trip, and, the App used to access all the itinerary and booking info, was second to none! Would not hesitate one second to book with this company again and highly recommend them to anyone!
Written May 21, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Quest41745278494
1 contribution
5.0 of 5 bubbles
Dec 2023 • Family
We booked through travel agent Hanoi, they were fabulous at putting together a bespoke itinerary from Hanoi to Saigon over 2 weeks. From travel, connections, tours and guides all in 4 star accommodation. Simon was great with communication from start to finish, very helpful all the time. Both my wife and I highly recommend getting in touch and working with them for a trip of a lifetime. Thank you Simon 👍👍😎
Written December 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Seaside66975652293
1 contribution
5.0 of 5 bubbles
Apr 2024 • Family
We are a family of six from Australia who recently enjoyed a fantastic family holiday for 3 weeks in Vietnam. Our holiday included many destinations across this fabulous country including Ho Chi Mihn City, Hanoi, Da Nang, Hoi An, Cam Rahn, Halong Bay, Nihn Bihn and Phu Quoc. Our holiday was organised through Simon at Travel Agent Hanoi and we could not be happier with his service. The quality of accommodation, transport and tour guides was excellent and despite a very busy schedule everything flowed smoothly. Simon was always available when we needed to contact him and he provided a prompt response to all of our questions and requests. The travel application that he uses was an added bonus and meant that we always had our itinerary at our fingertips. If you are seeking a hassle free holiday to Vietnam then look no further than travel Agent Hanoi.
Written May 9, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rory K
4 contributions
5.0 of 5 bubbles
Mar 2023 • Couples
Excellent travel agent. Simon was so helpful to organise our trip through vietnam. He was very helpful and quickly responding to any questions or concerns we had during our trip. Would highly recommend as he shows you all the great trips to fully experience the Vietnamese culture.
Written March 31, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks Rory, appreciate the review and also the drone footage of your Ha Giang Loop motorbike trip, pretty awesome, glad they came out well. Thanks again, Simon & Ngát - Travel Agent Hanoi
Written May 7, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gillian S
Llandudno, UK156 contributions
5.0 of 5 bubbles
Feb 2024 • Couples
Simon & Ngat were quick to respond to our enquiry, and provided a proposed itinerary for us to look through. It gave us a chance to alter, add etc till we hit on just what we wanted. Then the holiday arrived - and wow- it has exceeded expectations! The itinerary worked like clockwork and Simon was ready to help with any questions! It’s difficult to put into words how much the planning enhanced our trip. We visited sights at uncrowded times too, which maximised the time. It was so much more OUR holiday than an “off the shelf” package. Thank you both - a great Yorkshire/ Vietnamese partnership which just works so well for the clients!
Written March 3, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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