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About Travel Agent Hanoi
Travel Agent Hanoi are the leading local travel agency in Vietnam for package holidays. We specialise in custom made itineraries to Vietnam giving you the very best Vietnam has to offer. We promise to give all our guests the very best hotels, tours and transfers according to their budget. We also pride ourselves in our excellent customer service, being a family business, we treat you as such while you are booking & travelling with us. Our Vietnam tours and holidays are all meticulously thought out to give you an idea of the best possible vacation to Vietnam. But, all our Vietnam package holidays are completely flexible & can be tailor made to suit your particular interests, time in Vietnam & budget. Booking with Travel Agent Hanoi is very easy. Visit our website, fill in the contact form with details of your group & click the photos to where you want to go on your Vietnam package holiday. We will send you a detailed Vietnam itinerary & quote for you very quickly. See you soon!
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SAK wrote a review Jul 2020
2 contributions
Everything was really great and the Sapa hike and homestay and the Ha Long bay cruise (we did a private cruise...Bhaya Cruise through Travel Agent Hanoi) were incredible. All the personnel on the cruise were extremely professional, efficient, very warm and polite. The food both at the homestay and on the cruise was delicious and every meal was presented beautifully. Highly recommend the private cruise! Simon was very easy to talk to and completely understood our anxiety about the current travel situation and customized it to our liking and comfort. He was very prompt in all his responses via text, phone calls and email. He was in regular touch with us, checking in to see if we were comfortable throughout our trip. Great company and Simon’s a great guy! Top marks!
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Date of experience: June 2020
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Judith K wrote a review May 2020
1 contribution
Simon organised a fabulous itinerary for our 3 week trip to Vietnam in March 2020. Unfortunately Coronavirus caused our trip to be curtailed, but Simon was brilliant and helped us amend our plans (even helping with a visa issue). He was always quick to reply and help us deal with any problems we had. We will definitely be returning to Vietnam as soon as we can, and will be relying on Simon’s knowledge and contacts to help us plan our next visit to the region.
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Date of experience: March 2020
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Response from travelagenth2015, Owner at Travel Agent Hanoi
Responded Jun 25, 2020
Thank you Judith, we really appreciate your excellent review of our services especially during a difficult time. We are so sorry you didn't get the full Vietnam itinerary you had hoped for but this pandemic really took off here just as you arrived. We do hope you get the chance to come back to Vietnam and finish what you started. All the best to you and stay safe. Thanks, Travel Agent Hanoi
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David T wrote a review Mar 2020
10 contributions2 helpful votes
We contacted Simon with an outline of our visit to incorporate the north, centre and south of Vietnam and he put together an excellent itinerary. This included a couple of nights in Hanoi, a trip to Mai Chau which was a lovely area and we would not have found this on our own. We had a mixture of beach, historical tours, overnight cruises. Our highlights were an open top jeep tour in Saigon, speedboat to the tunnels and a trip on the worlds longest cable car! Numerous transfers and two internal flights were all arranged for us like clockwork. A fantastic app detailed our whole itinerary which was so simple to follow and refer to at any time. Thanks Simon!
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Date of experience: February 2020
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Response from travelagenth2015, Owner at Travel Agent Hanoi
Responded Jun 25, 2020
Thank you so much David, really appreciate your excellent review of our travel agency in Hanoi services. We are glad you enjoyed your 18 day itinerary to Vietnam and happy it went well. We look forward to hearing from your friends and family once the covid-19 situation is under control. All the very best and stay safe guys. Thanks, Travel Agent Hanoi
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Anne-Marie K wrote a review Mar 2020
3 contributions
Highly recommend. Choosing locally operated “Travel Agent Hanoi” with Simon and Ngat as our ‘in the know’ travel agent was the best decision we could’ve made. I reached out to this family operated company based on Trip Advisor reviews, and online research and would recommend others interested in a tailor-made holiday at a fair price to do the same From first online contact to our last travel day Simon has been super positive and has helped us effectively plan a two week holiday from Hanoi to HCMC. From planning to payment - it all went smoothly. Simon provided professional service, knowledgeable input, good communication skills, quick response time to all enquiries and questions during the whole planning process. This all added up to a fantastic experience for us! Everything went like clockwork, all the excursions and airport/hotel transfers. Initially I was a bit sceptic but having the logistics taken care of by a professional has allowed us to relax and enjoy our holiday, whilst using the mobile app Simons company provided was an added bonus! Our itinerary was available and accurate at all times and Simon was easy to contact when a detail needed clarifying during our stay. Don't hesitate - do it 👍
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Date of experience: February 2020
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Response from travelagenth2015, Owner at Travel Agent Hanoi
Responded Jun 25, 2020
Thank you Anne Marie, wonderful to hear your kind words about our local travel agency in Vietnam. We are glad you chose to use our services at Travel Agent Hanoi and will look forward to your next visit here once the pandemic is over. Stay safe and see you again. Thanks, Travel Agent Hanoi
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MSENGR1 wrote a review Mar 2020
West Chester, Pennsylvania16 contributions25 helpful votes
My husband and I were going to be meeting up with friends in Hanoi - they had made separate arrangements with another travel agent in the US for a broader tour of SE Asia. I reached out to Simon at Travel Agent Hanoi (based on the good Trip Advisor reviews) and was very pleased. He was very prompt, efficient and helpful - especially since he had to deal with long lag times on my part during the booking process as my friends plans kept changing. Simon offered helpful suggestions on what tours would be best suited for our limited time - the one day tour of the Tam Coc and Hoa Lu areas in the Ninh Bình Province was wonderful. Unfortunately we could not do the Food tour because my husband had a work commitment during the trip (ugh!) . Last but not least Simon managed to find a way for us to be booked on the same Halong Bay cruise (Paradise Grand) that our friends were on, that too at the very last minute. I'll post a separate review for that - it was great. In summary I would say, if you are planning to visit Vietnam, definitely consider going through Travel Agent Hanoi.
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Date of experience: February 2020
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Response from travelagenth2015, Owner at Travel Agent Hanoi
Responded Jun 25, 2020
Thank you very much for your review of our local travel agency in Vietnam. It does really help us out in these difficult times. We are so pleased you enjoyed your trip and hope to see you again in the future once everyone is safe to travel. Thanks again, Travel Agent Hanoi
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