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Compass16395545545 wrote a review Mar 2020
Aalborg, Denmark1 contribution
I am a lecturer of business at Via Design a part of Via University College in Denmark. This week I finalized my fourth study trip with a colleague and 23 purchasing students expecting a career in lifestyle industry. The trip was planned to take 14 days and was arranged with a great help from Ms. Diu the owner of Ciao Asia, including booking of hotels, company visits and cultural contend. We normally plan to travel Hanoi, Halong Bay, Mai Chau, Hoi An and Ho Chi Minh City. The first three trips went as planned to our utmost satisfaction. Everything exceed our expectations. The Corona virus heavily affected this last trip because the Vietnamese government closed down everything including restaurants, hotels and domestic flights. The Danish government called all Danes travelling abroad back to Denmark. The trip only took 7 days this time. Ms. Diu gave us the utmost service during these disturbing changes. She helped us reschedule the trip with new alternative interesting activities. She even gave us an unrequested refund of paid travel expenses. During the 7 days of our tour, Mr. Duc our daily guide did a splendid job being flexible by adjusting to our changing plans. He is extremely positive and competent as a tour guide. I strongly recommend the services of Ciao Asia – and will use these again next year! Per Toeffner Knudsen, MBA Lecturer
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Date of experience: March 2020
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randy wrote a review Mar 2020
San Diego, California2 contributions
From the planning stages through the trip itself we were delighted with Ciao Asia Travel! We really enjoyed our accommodations, food and all the planned trips during our 2 weeks exploring Siem Reap, Battambang, Stung Treng and Phnom Penh. The tour guides were very knowledgeable and spoke very good English. The vehicle was a recent model van with plenty of room and very good AC. This was a very unique driving trip through parts of Cambodia not often visited, so the impeccable arrangements were even more impressive. In Stung Treng, we didn't really like the hotel that was booked but they were able to move us to a more suitable hotel in town. This was all done within a few minutes and on the fly and reacting to our whims. We were also able to experience many of the local flavors that each town offered as the guide and driver were more than willing to stop and explore. The deep fried tarantula and baby jack fruit were particularly good. Looking forward to hiring Ciao Asia Travel again!
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Date of experience: April 2019
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Dodoi Manghano wrote a review Mar 2020
12 contributions1 helpful vote
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I am a Filipino and this was the best tours I've been to when it comes for traveling along with my Italian, Khmer and Vietnamese friends. I learn a lot of thing about the culture in North Vietnam. I have seen astonishing natural design of mountains, trees, grass and river flows. The staff are amazing when conducting our tour.So, I will definitely visit to Vietnam again with the company but next adventure will be on South Vietnam :) <3
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Date of experience: September 2019
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tashbarry wrote a review Mar 2020
Perth, Australia11 contributions4 helpful votes
A very experienced traveller and never thought I’d say this - I don’t recommend this tour AT ALL!! My partner and I almost left on the 2nd day but as this was our splurge part we decided to stick it through and hope for the best. What was so disappointing is the fact that we booked the group tour yet saw no other travellers OR GUIDES from ciao Asia the entire time!!! There was also a huge amount of time we spent waiting... waiting in a dark hotel lobby amongst sleeping staff because we arrived too early for brekky or check in, in Sapa for 3 hrs for a driver to pick us up, in Lao Cai for 4 hours for our train to depart. As you’re on public transport anyway (with no guide) you’re basically paying a lot of money for someone to organise the travel to and from Sapa and Halong Bay in disguise of a ‘tour’. I highly recommend you organise it yourself to save a lot of money, and make the timing more efficient to get the most out of your trip. I recommend a return bus or private car, or train for the experience from Hanoi to Sapa, local tour guide at Sapa (there are plenty!!!), and a separate Halong bay cruise which will organise your pick up and drop off from your hotel. Sapa and Halong are absolutely beautiful and worth the visit, we just wished someone warned us about doing it through this company!
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Date of experience: March 2020
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Response from CiaoAsiaTravel, Manager at Ciao Asia Travel - Day Tours
Responded Mar 23, 2020
Dear Ms. Natasha Barry, I thank you for your feedback and we apologize for not giving you a great experience with us. Your valuable feedback will be a reminder and inspiration to our team to do better in the future. We want 100%, not 99%, of our customers to be happy and satisfied. That is our constant goal. Best regards, Ciao Asia Travel Team.
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Debbie T. wrote a review Feb 2020
6 contributions
I can't say enough good things about Diu of Ciao Asia Travel. This was a very important trip for my husband, who was returning to Vietnam after escaping Saigon 45 years ago. We took our young adult children so they could learn about their heritage. We spent 11 days touring 4 major cities and saw so many wonderful sights, that included some childhood memories for my husband and many sites he had never seen. Diu was so very thorough and sensitive to the meaning of this trip. She was fast to respond in helping plan all the details, she was a fabulous resource and answered all my questions and concerns. This was a tough trip to plan with many flights, details and sites to get in during 11 days. Diu was so helpful and understood the significance of it, and treated us like family. There were no problems during our vacation and everything went according to plan. She even came to meet us with some thoughtful Vietnamese gifts. We will always be grateful to Diu. She was a gem! If you are planning to go to Vietnam, I highly recommend Diu!
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Date of experience: December 2019
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