Noibai Air Service

Noibai Air Service, Hanoi: Address, Phone Number, Noibai Air Service Reviews: 4.5/5

Noibai Air Service
4.5
Visitor Centers • Taxis & Shuttles
This location was reported permanently closed
About
NAS is the tourist information center located at Floor 1, Terminal 2, Noi Bai international airport where provides you helpful tourism information and great services for your holiday in Vietnam such as: Hotels booking, travel consultant, package tours, car transfer, telecommunication services, money exchange...
Suggested duration
More than 3 hours
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4.5
79 reviews
Excellent
50
Very good
20
Average
6
Poor
0
Terrible
3

Anton K
1 contribution
Worst airport experience in my life
Feb 2019 • Couples
This was by far the worst airport experience I have ever had! They lack the most basics organization in key aspects such as passenger check-in, passport and security control. Travelling with only hand luggage, I had to wait for over to hours to check in and an hour more to pass passport control and security check. Due to their inability to handle their passengers, the flight was delayed with over an hour. This airport is a joke! If you ever neex to travel from that airport arrive more than 3 hours before your flight.
Written February 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Taíssa S
3 contributions
I strongly recommended
Aug 2018 • Couples
It was, so far, the best service we had! Me and my fiancée arrived at the store to exchange money and we left with a chip, our trip set and a friend. Hana, the attendant, was extremely kind and careful. She helped us to understand everything about Vietnã, and gave all local tips that made our trip THE BEST! I strongly recommend the service and, if possible, look for Hana Hoang, she is spectacular!
Written August 5, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kay
Melbourne, Australia7 contributions
Mishandling of my luggage at Noi Bai Airport dampened otherwise a decent experience
Jul 2018 • Business
Visited Hanoi on a work trip, a pretty decent place with interesting historical landmarks and great food in general. My first experience to the capital was dampened by the mishandling of my luggage (see uploaded photo) at Noi Bai International Airport in June 2018. As much as I would like to empathize the hot and uncomfortable environment for the professional luggage handlers, my colleagues told me that it would be unjustified on my part if I don't bring this mishap up publicly. I genuinely wish something could be done about this though, and I still could not get any insurance claims resolved till date.
Written July 21, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear reviewer, We all appreciate your comments and complaints, but i would like to inform that you put a wrong address We are Noibai Air Service, a private company provides Non-aviation service such as: car transfer, exchange money, tour arrangement and telecommunication (sim card) service. The problem you get is not our fault and just by chance, you made a review here and it is not good for us. Anyway, the Noi Bai airport (the one you mentioned) won’t get your idea. So that, i request you remove this review to the right address: Noi Bai Airport Many thanks,
Written August 21, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

ExpatinIstanbul
Perth, Australia91 contributions
Airport transfers in luxury, style and free wifi
Mar 2018 • Solo
After a failed attempt at finding a reliable taxi outside the International airport (I had a sense I would be scammed), I went back into the arrivals hall and found the counter for Noi Bai Air Service and currency exchange. I paid 500000 Dong (about $AUD28) for a one-way transfer to the old quarter (1 hour away). The vehicle I thought I booked was a standard 4 seater vehicle but when arrived it was luxury 4 seater 4WD and it had free wifi and water. It was a great introduction to Hanoi hospitality. Fellow travels had arrange transfers through our travel agency and it was about $AUS10 more. I'd use these guys again and recommend them to others. As you exit the customs doors on Level 1 the counter is on a hallway to the left.
Written March 24, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Paige S
Coffs Harbour, Australia336 contributions
Super easy entry into Vietnam
Mar 2018 • Friends
Flew in from Sydney, Australia and after an uneventful flight landed at HAN airport. Signage was great, fast easy customs and immigration process - no paper work to fill out (did the online visa application two weeks before arrival) (make sure you spell everything exactly like your passport - my companion made one small error and had to go with security). The luggage took a little longer than most places, but was acceptable.
The airport is new, clean, large and easy to get around.
Written March 19, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jules Cooper
Phuket, Thailand92 contributions
Brilliant service
Feb 2018 • Couples
We changed some money into Dong and ended up booking a return taxi with them. It cost us $40 return to The Old Quarter in a really nice car. The vehicle also had on board WiFi which was good.

We were taken straight to our door. Return journey our car was waiting outside early to return us to the airport. Hana Hoang our sales rep gave us her card and we were able to communicate the pick up location which was slightly different. A smooth service which is highly recommended.
Written February 5, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Magpile S
Al Khor, Qatar129 contributions
Good design and management
Aug 2017
I have used this service for booking hotel in Hanoi. They have guided me to best places to go to in the city. I was booked in the heart of the city near the lake and souvenir shops. The booking is easy and considerably cheap.
Written November 8, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Izzah F
Singapore, Singapore5 contributions
Very reliable
May 2017 • Friends
I had actually booked for a private transfer with a separate airport transfer company but no one showed up, even after we waited for an hour. That aside, out of frustration, I headed to the tourist counter and the lovely sales woman arranged for a transfer to our hotel in the city. It was at USD25, slightly pricier than my initial option, but DEFINITELY reliable. The sales executive even gave us her name card for us to contact her via WhatsApp/call in case we ran into any difficulty or had questions to ask during the trip. The car was very comfortable and despite the crazy Hanoi traffic, the driver drove safely.

We were also recommended to book for a return transfer from the hotel to the airport at a cheaper price. The driver was punctual and as per the previous experience, it was a smooth journey in the Mercedes car. Would definitely recommend this to travellers :-)
Written May 15, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sagitaur
Da Nang, Vietnam918 contributions
Transit to Frankfurt
Apr 2017 • Business
Stop off in Hanoi, on way to Baku, via Frankfurt. Had two hours to kill in the VN Airlines business lounge. The lounge was spacious, and not very busy. Food ordinary Vietnamese fare, drinks plentiful, everything self-serve.
Internet was good, so better than waiting outside.
Written April 17, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear reviewer, We all appreciate your comments and complaints, but i would like to inform that you put a wrong address We are Noibai Air Service, a private company provides Non-aviation service such as: car transfer, exchange money, tour arrangement and telecommunication (sim card) service. The problem you get is not our fault and just by chance, you made a review here and it is not good for us. Anyway, the Noi Bai airport (the one you mentioned) won’t get your idea. So that, i request you remove this review to the right address: Noi Bai Airport Many thanks,
Written August 21, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

SlowlyinAsia
Vancouver, Canada215 contributions
Waiting Patiently For Me - Name Held High
Jul 2016 • Solo
This is a service offered to me through the Rising Dragon Legend Hotel on Hang Be in Hanoi. When I cleared through customs and made my way to the main area I was greeted by my name prominently held by a well dressed person. He immediately got his car and without problem left the airport. It was such a pleasure to be able to relax when others hurry..the gentleman's English was halting but he tried and I understood...I was placed, literally, two steps from my hotel door...and with a price much less than the white-nuckle taxi rides I had in the past.
Written April 3, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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