We Escape

We Escape, Hanoi: Hours, Address, We Escape Reviews: 4.5/5

9:00 AM - 10:30 PM
Monday
9:00 AM - 10:30 PM
Tuesday
9:00 AM - 10:30 PM
Wednesday
9:00 AM - 10:30 PM
Thursday
9:00 AM - 10:30 PM
Friday
9:00 AM - 10:30 PM
Saturday
9:00 AM - 10:30 PM
Sunday
9:00 AM - 10:30 PM
About
We Escape is the best reality Escape Game provider in Ha Noi. Basically you and your team (from 4-8 people) are locked into a room. You have to find the way out based on given (or hidden) clues within 60 minutes. We have 7 different rooms with different themes and difficulties. Each room is wel-designed with top-notch technologies in the world. Your overall experience is our main priority, and we will make sure you come back.
Suggested duration
1-2 hours
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Tours and Tickets


4.5
75 reviews
Excellent
57
Very good
4
Average
6
Poor
4
Terrible
4

Riyam9
2 contributions
Ok to start but down hill from there...
Feb 2020 • Couples
We did the killing joke room, we were told we can use a card to pay, got there and we weren’t able to pay by card and I didn’t have enough cash on me for the two rooms I wanted to do. The room started off ok with some good ideas but some things just didn’t make sense, although we worked it out with a prompt. We tried one lock for 15 mins which was jammed and didn’t work properly even though we got the combination correct; they said we could have 10mins extra because of this but it wasted unnecessary time. The last room was also broken, there was a timer on a door but they had not set it up so we were a bit clueless. When they took us out they gasped and pointed it out. I told them I want the next game free because that messed it up for us. They said you can have another go at it however another group went in and I was flying back to London in a few hours. They declined and said they will give me 20% off another room. I was pretty annoyed as it just shows the rooms aren’t set up properly and didn’t want to waste my money again. I asked for a refund and they refused. I wouldn’t recommend anyone going here as things might just be broken. I have completed many escape rooms but can say this made least sense due to it being broken. The staff were nice but it was silly they didn’t offer me a refund. I managed to get 50% back after threatening to raise a complaint.
Written February 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

hà thao
Hanoi, Vietnam523 contributions
Best escape room in Hanoi
May 2019 • Friends
One of the best escape room brand in Hanoi, challenging rooms with different level from easy to brutal. The puzzles are twisted though some parts are not really logical from my point of view, for example in the room Ocean's eight when you need to crack the glass to take the egg and ignore the alarm, its difficult to think of it because normal idea is to avoid the alarm. Staffs are nice and well spoken English.
Written May 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

SNAP!
10 contributions
Ok rooms
May 2019 • Couples
We Escape have 3 locations in Hanoi with several rooms and we played a few. Having done close to 100 Escape Rooms globally I would say these are at best average. Some of the puzzles are good but others don’t flow logically. The staff seem a little disinterested and when a clue is requested they come into the room and try and figure out what you’ve done rather than follow what you are doing throughout and radio in.
They don’t help you with the last puzzle in each room, which is fine. However if you haven’t managed to compete the room within the hour I feel they should tell you how to solve it at the end rather than offer a 50% discount to repeat the room. I mean do they really expect customers will pay to do
just the last puzzle again and again?
Written May 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ameszissou
Vietnam18 contributions
Worst escape room we’ve been to
Sep 2018 • Friends
This is for We Escape 2 apocalypse room.
The room starts off well staff are very friendly however don’t attempt to set the scene. With one clue to find the radio signal.
The lack of production value makes the room appear scary at first however after a few minutes it appears things are just broken or seem exciting but turn out to no longer be in use with the room. Other than some bad props zombies have nothing to do with the room.
The puzzles are confusing and convoluted. After getting a hint we were still left asking what the connection was to the puzzle and the outcome.
The final puzzle is utterly impossible. With no direction whatsoever, precious minutes were spent listening to a recording for clues that even the best of us would miss. We did not escape and upon being released from the room the final puzzle was explained with no connection between tasks and the answer.
We were left feeling extremely dissatisfied by this escape room. With a small escape rate and people returning 2 or 3 times to take on this room (318k a time) I would strongly say don’t bother. There are some great escape rooms in Hanoi avoid this one.
Written September 15, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Khánh L
1 contribution
We escape the best
Apr 2018 • Friends
We Escape so cool. I feel so excited after playing at We. I will come back and play all the room the. This game make me feel like a champion after winning a room because the pluzzes in everu rooms were truly hard and logical. Maybe everybody should come and try ❤❤❤
Written April 19, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Chuc Anh N
1 contribution
HIGHLY RECOMMEND
Apr 2018 • Friends
This was really great. We came with a group of 6 and we played the room named "Ocean's Eight". The staffs was friendly and really kind. Even if we couldn't win but it was really exciting. Moreover, this is the first time that we used the walkie talkie for gaming purposes
Written April 13, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

semo m
Egypt13 contributions
Needs a lot of improvement
Oct 2017 • Family
We went for our daughter's 10th Bd, the staff are friendly, however the game is complicated needs lots if improvement and they should install more and good hints inside, not to make it easy but to make it reasonable. And they should make levels of difficulties for each room according to age group so if there are children under 11yrs it should be easy for them, and medium and difficult for adults, the staff very helpful but the rooms are not decorated enough, I think if they put music with a low volume it will help the atmosphere. The staff give you 2 hints which I think all hints should be inside and written somewhere and more obvious so we could have fun solving and winning at same time, and at some point there was a mathematical hint which is so difficult and not fun for a game it's not school it's just a game it should include gun more than anything.
Written October 23, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Semo, You are correct! At the age of 10, this game might be too difficult for her. However, we just have new room "Nobita and the last gift" which can solve this problem. This is our attempt to make this game playable to all the ages. Pls give it another shot! Rgds James
Written April 13, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Otomar S
Prague, Czech Republic214 contributions
Not enjoyable as we expected
Sep 2017 • Couples
Me and my wife played 20+ escape games in different countries. I also have to say that we did not escaped for a first time.

I don't want to seem grumpy, but we did not enjoy the game much. In my opinion enjoyment suppose to be the aim of escape games.

So let's start from the beginning:

It is not very easy to find the office/reception, there could be improvement in signs leading you to the game, we had to ask twice passers-by.

The staff was friendly, you can buy there drinks and lock your belongings.

We have played "Prison break". Few of the puzzles were annoying - you solve the puzzle (you know how to) but then starts annoying calculating which takes you a lot of time and is not entertaining at all. Then there are puzzles which are not illogical, but when you ask for a hint and staff explains it to you, there does not come the "wow" effect.

They do not tell you about the solutions of following puzzles, even if we very at 80% of the game, however they pointed out about this rule at the beginning. Nevertheless it is my first time facing this rule.

I have received after the game an e-mail with feedback questionnaire, which I find meaningful and for that I am adding one more star to 3 out 5.

That is my overall experience - not bad, not really enjoyable and my weakest game experience to date.

Ending should not be bad - the game costs us (two players) less than 300 000 VND, which is the lowest price we ever paid.
Written September 1, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Otomar So sorry to hear about your unpleasant experience at We Escape. We do have lots of different escape rooms (9, at this moment) and each room is unique with different type of puzzles. Prison Break is the hardest one, with lots of classic puzzles like you already knew. If there is another chance, I suggest you play the easier one like "ocean's eight" with lots of automation and NO MATH puzzle. It might suit you better. We do not explain the ending to any of the player, that makes no sense at all. Escape room is all about the feeling of achievement when you can unlock everything by yourself, not by the founder. I hope you understand this. When you are in Ha Noi again, give us another shot, I strongly believe we wont let you down again. Rgds James
Written April 13, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Anna
3 contributions
Cool service and rooms, however, a bit too complex
Mar 2017 • Couples
We played today in the evening 2 games: The Tomb and Prison Break; we played also 2 days ago Apocalypse.

We really liked the service where we played The Tomb and Prison Break. Being patient when helping us to solve some clues (but giving more direction than solving it for us), explaining the unsolved problems at the end and on top of everything taking care that we do not miss the train(reminding us on time and ordering uber for us). We are very very grateful for that!

And to balance our review, some feedback about rooms:
1) There were several things which were misleading ("false clues") and it is a bit confusing that you have to keep coming back to previous rooms to solve next problems
2) The math problems are ok, but too complex (time-consuming)

Otherwise, rooms were really cool; we loved the small deco details; the fact that you had to crawl; how the "lock" for the 2nd Prison Break room was hidden... We would be glad to book the next room, when we come back one day to Hanoi!

Best
Anna and Andries
Written March 19, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Anna and Andries You're right. Prison Break is rated 5 star, our highest level of difficulty, it's supposed to be challenging even to the local and to escape room's veteran. but what's is life without a bit of challenge? I would say it's boring life! I hope to see you again soon! From Vietnam with love James
Written April 13, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Caroline
London27 contributions
Good theme, disappointing staff
Feb 2017 • Couples
We did the Killing Joke room on WeEscape's advice. It's insanely hard (and we've done a lot of them!), which you should be aware of before you book. Some of the puzzles require a substantial leap of logic! Perhaps it's better with more than 2 people, but I certainly wouldn't want to do it again.
The theme is strong and the puzzles relate well, but the room itself has seen slightly better days. The main disappointment was the staff - they were very uninterested and unhelpful. When we asked about doing another one that afternoon or the next day, they basically dismissed us with a 'maybe later in the week', which seemed really odd as it was very quiet and their website made it look like the rooms were all available.
Generally left us with a bad taste in our mouths.
Written February 20, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Caroline H, Thanks for the detail feedback. Please let me know your booking slot so I can investigate this case further. Thank you and hope to see you again soon! Rgds James Director
Written February 27, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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