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Sapa Express

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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

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4.5

711 reviews

Excellent

460

Very good

179

Average

39

Poor

16

Terrible

17

Gangstermommy

Washington DC, DC11 contributions

Excellent!

Jan 2020 • Couples

We took the Sapa express from Hanoi to Sapa on January 10. The booking directly with Sapa Express was a breeze. The journey to Sapa was very pleasant, thanks to the professionalism of the staff, in particular Mr. Max, Miss Aurora and Mr. Dan. Mr. Max helped with the transport to the big bus. He was on time for our pickup, extremely courteous, efficient helping us with our luggage without us asking. Miss Aurora, the guide during the journey, was charming and efficient providing the needed information. Mr. Dan was a calm and very good driver. There were some incidents caused by guests who were arrogant and not respectful of the timing of the bus departure. Mr. Max and Ms. Aurora handled the situation in a professional manner, to the point of taking a very modest stance towards those disrespectful guests. I would advise the people who are disorganized, cannot be punctual, do not respect other fellow tourists and do not show respect to the Vietnamese service staff that they choose other means for their tourism needs. In summary: the quality of our trip to Sapa was above expectation thanks to Aurora, Max and Dan of Sapa Express.

Written January 11, 2020

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

rikdjong

Amsterdam, The Netherlands76 contributions

Safe way to travel to Sapa

Jan 2020

We travelled by sleeper bus, at first a surprise but turned out very comfortable. But the bus was not the highlight, the driver and co-driver, the complete professional driving style and the resulting experience of secure travel was what made me happy. A big thumbs up to all Sapa Express drivers

Written January 12, 2020

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

GBLange

Miri, Malaysia32 contributions

The best express bus service in Hanoi to and from Sapa

Jan 2020 • Solo

I had a pleasent experience travelling with Sapa Express Bus No.6 (3rd January 2020) and Bus No.2 (5th January 2020). On bus no.6,the bus guide was Sophia and i forgot the bus driver's name. On bus no.2, it was with Aurora & bus driver Dan. Both guides area very warm & pleasent. They gave us a bottle of mineral water and a pack of nuts at the beginning of the journey. The ride was pleasent & relaxing. They make 2 stops along the way for us to stretch ourselfs, grab some drinks/food or go use the restroom. Both the rest stops were very clean and proper. 1st stop was about 15-20mins & the 2nd was 30mins. The bus were very clean, well lit, seats are comfortable for a 5 1/2 hrs journey. There's wifi onboard. Sometimes there's no connection but not to serious, just for a minute or two. Overall it was a very enjoyable ride with Sapa Express. Thank you for the wonderful service. Will definitely recommend using their service when going to Sapa.

Written January 6, 2020

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Christina_Denmark_1991

1 contribution

Find another solution - bad service and unacceptable driving skills

Aug 2022 • Couples

We’ve just returned from 3d trip to Sapa traveling Hanoi-Sapa-Hanoi with Sapa Express.
Good thing first - seats are very comfortable, but that’s it.
Monday morning, pick up at hotel was arranged for 6am. Bus arrived at hour hotel at 0705. Sapa Express did not feel to contact us, and we weren’t able to get through by phone ourselves.
On returning day to Hanoi, we were told that Sapa Express could not drop us off at our hotel in Hanoi as planned but only at the bus station in Hanoi.
Well, we entered the bus in Sapa. Heavy rain begins half way back to Hanoi. The driver drove faster than the speed limits and what the wet conditions allowed to. Bus carrying 20s people overtook every other vehicle on the road. People were crying and scared.

I would definitely recommend you to arrange with other agencies. I suggest you to book night busses to save day time as well.

Written August 10, 2022

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Charles L

Lercara Friddi, Italy206 contributions

Very comfortable bus from Hanoi to Sapa and back!

Mar 2020 • Couples

I tried both the sleeper bus and the 28 seats bus. The sleeper bus is comfortable but not amazing, the corridors to reach your seat can be VERY small and it's almost hard to walk in it. For a few dollars more you can get the 28 seats option: super comfortable big seats, much space for legs and comfortable journey. The staff is nice and helpful. Will definitely take this again if coming back to Sapa

Written March 4, 2020

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Joseph T

6 contributions

Comfortable easy ride both ways

Jul 2022

We took the Sapa Express bus from Hanoi to Sapa and we booked it for the return trip again because it was such a good experience on the way there. Our host Ming was attentive and able to address anyone’s questions about the area and whatever came up along the way. He was also very reassuring when we were driving up the mountain in heavy traffic! The seats were comfortable, the driver was skilled, and we were thoroughly satisfied with our experience!

Written November 2, 2022

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Vivian Nguyen

Hanoi, Vietnam45 contributions

Thank you for the wonderful service you provided

Oct 2020

I got the recommendation from my brother. He has traveled to Sapa many times. I did use Sapa Express service on 20/10 and 23/10 (limousine and sleeper bus). Both limousine and sleeper bus are fine. The staffs are very helpful.
Highly recommend!

Written October 27, 2020

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Arthur Nienow

5 contributions

Beware of false advertising, photos

Jul 2023 • Couples

Was extremely disappointed the advertisement wasn't at all accurate, they show you photos of a new bus , advertise and photos of a bathroom. The actual Bus we had was quite old no bathroom. The bus has huge window which were filthy yet work great as a green house , horrible hot half the curtains were missing the other half thin and ragged. Maybe half the AC vents worked of course mine did not . The sleep compartment is maybe for very small people . The staff was good but the bus sucked , six hours of torture 😡

Written July 9, 2023

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lms

Cairo, Egypt8 contributions

Timely and clean.

Dec 2019

We took the bus on 24 December from Hanoi to Sapa and back on 26 December. I liked that they had prearranged seats for each of their customers so that groups can sit together. We took the 28 seater up and the 16 seater back. Clean and spacious buses! Free wifi is nice too.

Written January 7, 2020

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Helen-Burns

Herts50 contributions

Reliable and safe journey on mid sized coach

Mar 2019 • Couples

Went to Sapa on the overnight train and returned by coach. Booked in UK beforehand.
Reserved on the mid sized coach as recommended and it was a very good service. There was a midway stop where you could eat at a service station but this was not very appealing so you may want to take a snack!
Very good for the cost.

Written February 17, 2020

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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