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Review Highlights
Above and beyond

Duong assisted every time we needed for five days straight. We couldn't be happier. At the agency... read more

Reviewed June 3, 2018
Cedrick L
via mobile
A recommended travel agent in Hanoi!

Booked my tour to Bai Tu Long Bay (twice), and Ninh Binh with one of the travel agents, named Win... read more

Reviewed June 1, 2018
Joseline N
via mobile
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Traveler Overview
  • Excellent90%
  • Very good7%
  • Average1%
  • Poor1%
  • Terrible1%
Travelers talk about
“halong bay”(152 reviews)
“open bus ticket”(12 reviews)
“honest advice”(7 reviews)
We offer quality and honest advices, reasonable prices and many options to visit Vietnam. Whether you are a backpacker looking for an affordable experience, or honeymooners looking to splurge on a vacation, Lily's Travel Agency has it all!
Suggested duration: 1-2 hours
18 Ngo Huyen street, Hoan Kiem District, Hanoi 100000, Vietnam
+84 98 683 51 03
Reviews (642)
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31 - 40 of 541 reviews
Reviewed June 3, 2018 via mobile

Duong assisted every time we needed for five days straight. We couldn't be happier. At the agency, everyone was generous of their time. We kept meeting with people that had worse deals than what they offer, their prices are definitely worth it. We thought the...More

Thank Cedrick L
Reviewed June 1, 2018 via mobile

Booked my tour to Bai Tu Long Bay (twice), and Ninh Binh with one of the travel agents, named Win. He is very knowledgable on the available tours, and most importantly responsible. You just need to communicate your expectation, including the budget; and he’ll look...More

1  Thank Joseline N
Reviewed May 28, 2018 via mobile

We booked the Ninh Binh/Tam Coc/Hang Mua tour and it was brilliant. The best tour we have done in Vietnam. Lilly and Duong provided great customer service. They were really helpful in person and also by email. Lilly gives you her whatsapp number in case...More

2  Thank JJ P
Reviewed May 25, 2018 via mobile

Trong from Lilys travel agency helped me plan my Vietnam travel. It was great to have someone that knew the country to ask for advice. They are very honest, and gave me a lot of different options. I booked my trip to Sapa, Cat Ba...More

2  Thank Stine H
Reviewed May 23, 2018

The reviews definitely reflects Lily's Travel Agency, with near 5-star satisfaction. Lily was very straight forward and accommodating. She was able to provide us with various options, illustrating clearly the details in each option, from price to quality. Our Bai Tu Long trip was amazing...More

1  Thank puffintreesco
Reviewed May 22, 2018 via mobile

I booked a Sapa trek/Homestay and a Halong Bay trip through Lily’s. Elena talked me through all the options and gave me the bet options for my schedule. There was constant communication and even when I left my bag in Sapa it was sent back...More

1  Thank Laura M
Reviewed May 15, 2018

We booked a day tour through Lily’s to Halong Bay/Bah?. Bay.. we had a private driver for the long trip which we found to be an excellent decision. Lily’s was a great tour company to go through organised everything for our great day.. The cruise...More

Thank jeaniedoyle8
Reviewed May 8, 2018

We booked our sapa trek with Lilys which was just perfect for what we wanted, the people working there are amazingly friendly and talk to you like youre a real person, not just a tourist with money to burn. I would book through them time...More

2  Thank Yika H
Reviewed May 6, 2018

From my first email I found Thuy, my agent at Lily's, exceptional to deal with. I wrote a long list of requests for trips to Ha Long Bay, Sapa trekking and a stay in Sapa plus pick ups and transport and a place to stay...More

2  Thank Isabel B
Reviewed May 2, 2018 via mobile

I know I’m a critical man. I don’t give five star reviews very often. But for Lily’s (and especially her colleague Tee) I’d give six stars. We’ve booked trips, train and flight tickets with them. Everything well organised and if we needed help, Tee was...More

3  Thank Herjan H
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Questions & Answers
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Maria M
August 10, 2018|
Response from TorontoJose | Reviewed this property |
I would be confidential that they do. I recommend the Mao Sisters.
venkat v
July 10, 2018|
AnswerShow all 10 answers
Response from jeaniedoyle8 | Reviewed this property |
I had no issues. I do recommend opening another card account and transfer your required $$ into this through out your trip.. JD
June 25, 2018|
AnswerShow all 5 answers
Response from TorontoJose | Reviewed this property |
lilynguyentour, gmail address