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Lily's Travel Agency
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Certificate of Excellence
Traveler Overview
  • Excellent90%
  • Very good7%
  • Average1%
  • Poor1%
  • Terrible1%
Travelers talk about
“halong bay”(198 reviews)
“honest advice”(12 reviews)
“open bus ticket”(13 reviews)
We offer quality and honest advices, reasonable prices and many options to visit Vietnam. Whether you are a backpacker looking for an affordable experience, or honeymooners looking to splurge on a vacation, Lily's Travel Agency has it all!
Suggested duration: 1-2 hours
18 Ngo Huyen street, Hoan Kiem District, Hanoi 100000, Vietnam
+84 98 683 51 03
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Reviews (713)
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All reviews halong bay honest advice open bus ticket book trips sapa tour sa pa overnight bus great agency ninh binh sleeper bus excellent service day trip home stay ha long bay tour airport transfer local life went smoothly
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21 - 30 of 603 reviews
Reviewed November 27, 2018 via mobile

Staff are very knowledgeable, provide a very affordable pricing , plenty of options to choose from and provide quick reply from guest enquiry . Highly recommended

Date of experience: November 2018
2  Thank Danyls4
Reviewed November 27, 2018 via mobile

After being offered expensive trips to Sapa in our hostel, we decided to go to Lily's to see if we could book something there (8pm Friday). We wanted to leave in the morning on Saturday and it was not problem. Vani helped us and even...More

Date of experience: November 2018
Thank paulvJ7026TP
Reviewed November 25, 2018 via mobile

The guys here are really friendly and helpful. Cat ba was awesome! Good advice about where to go and eat in Hanoi too

Date of experience: November 2018
3  Thank Levi R
Reviewed November 23, 2018 via mobile

We had a great time travelling in vietnam with lily travel. The staff were great in assisting us and providing us information. The trip to ha long bay was great with Apricot cruise and the tour guide(pink) was entertaining. Sapa trip was adventurous but unfortunately...More

Date of experience: November 2018
Thank lewenedjie
Reviewed November 23, 2018 via mobile

We came here because of the many good reviews. Stepped inside and booked sapa tour. Asked them multiple times to send the programme but they never send it. We waited for 1 hr in middle of nowhere in Sapa due to miscommunication. Also they wanted...More

Date of experience: November 2018
Thank FellowTraveler678635
HoangLily N, Owner at Lily's Travel Agency, responded to this reviewResponded November 29, 2018

Dear Zibin. Thank you very much to your kind trust and booked tour with us . Thank you very much to your review because from your review we understand more about customers' expect . And for sure we will learn from that and improve our...More

Reviewed November 23, 2018 via mobile

I can really recommend you this travel agency! Twee was very helpful and organized for us special trip plan as we had not so much time for North Vietnam. Ha Long Bay - good organization, everything was ok, great day. Trip to Sapa - this...More

Date of experience: November 2018
Thank kluma
Reviewed November 21, 2018 via mobile

We went on a three day trekking trip through Sapa, and we stayed one night in a really nice hotel, and one night in a just as nice homestay. It was very cosy and nice, and the people there was so kind. The employees at...More

Date of experience: November 2018
1  Thank jonathanlL1915IJ
Reviewed November 19, 2018 via mobile

We were in Hanoi for week of work and only had one day for a trip, we ready excellent recommendations about Lily and choose them. They picked us up from the hotel took us with a driver (nice new car with air condition) to Halong...More

Date of experience: October 2018
1  Thank MedSimU
Reviewed November 16, 2018 via mobile

Very professional and serious team. Providing different range of trips and packages. They will also suggest the best. Available on calls and on What s up msg with quick response. I really appreciate to deal with them. Thank you.

Date of experience: October 2018
2  Thank 576aymeng
Reviewed November 12, 2018 via mobile

Lily's travel agency offers very good trips at very god prices. The personal is super friendly, helpful, always available and they gave us very good and useful advices. We booked a trekking trip to Sapa and were so happy with the service and the trip...More

Date of experience: November 2018
2  Thank audidesb
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September 17, 2018|
Response from Jeanne D | Reviewed this property |
Hi we booked on line with Lilly’s travel. Had private van for 4 Adults. Pick up and drop off at hotel.. loooong day but a good day I think it was around $90 aussie... we kayak, beach walk. Was not busy area which was... More