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About Lily's Travel Agency
We offer quality and honest advices, reasonable prices and many options to visit Vietnam. Whether you are a backpacker looking for an affordable experience, or honeymooners looking to splurge on a vacation, Lily's Travel Agency has it all!
Certificate of Excellence
Hanoi, Vietnam
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Lily's Travel Agency
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Reviews (714)
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All reviews halong bay honest advice open bus ticket book trips sapa tour sa pa overnight bus great agency ninh binh sleeper bus excellent service day trip home stay ha long bay tour airport transfer local life went smoothly
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11 - 20 of 604 reviews
Reviewed 4 weeks ago

I read about Lily's on a blog and decided to come here to book my excursions to Sapa and Halong Bay given the strong recommendation. So glad I did. Tim was incredibly helpful and patient as I tried to decide what cruise to take. He...More

Date of experience: December 2018
2  Thank erincS1553JG
Reviewed 4 weeks ago via mobile

We were in Hanoi for 4 days and decided to stay at Ninh Binh and do local tours there. We booked a rental car through Ms Lily’s travel agency for 3 days. The car was nice; the price was fair. The comfort of using our...More

Date of experience: December 2018
2  Thank futureactuary
Reviewed 4 weeks ago via mobile

Have to compliment ms Thuy who is patient with our requests and very proactive in recommending an itinerary that made our Hanoi trip remarkably enjoyable. Took 4 months to plan ahead and Ms Thuy was very responsive and went the extra mile to Ensure each...More

Date of experience: December 2018
2  Thank johnduckie
Reviewed 4 weeks ago via mobile

Booked all my tours with Lily’s. Staff were really friendly and responsive! Before my trip to Hanoi, they thoroughly explained the tours I wanted. Salute to Thuy and the staff! Excellent service!

Date of experience: December 2018
1  Thank knghngl
Reviewed December 17, 2018

It started well but there are misunderstandings which caused our pick up to be delayed. Services can be improved. Friendly staff.

Date of experience: February 2018
2  Thank Eugene L
Reviewed December 17, 2018 via mobile

I booked with Lily’s on a friend’s recommendation and will definitely be recommending to others. The staff were very knowledgeable and went out of their way to ensure I had the best packages for my budget and timings. Both tours were fantastic and reasonably priced.

Date of experience: December 2018
2  Thank jackdbowes
Reviewed December 16, 2018 via mobile

We booked a street food tour and day tour to Ninh Binh with Duong from Lily's. Duong was very helpful and gave plenty of advice regarding which tours were more suited to us. The street food tour with Lam was amazing, Lam explained everything about...More

Date of experience: December 2018
3  Thank michellew834
Reviewed December 16, 2018 via mobile

Engaged with Lily's travel agency months before traveling to Hanoi from Singapore. Trong helped me with plenty of information on trips to Sapa, Mai Chau/Pu Luong and the cruises available for Halong Bay. Trong was very patient with me despite me asking him a lot...More

Date of experience: December 2018
2  Thank sooteh
Reviewed December 12, 2018

We are happy with their services rendered. Local city guide from Mr Nhat was good. The driver to Halong bay can be better improved because he was quiet all through the 3 hr journey. Another setback during our return trip from Halong bay happens to...More

Date of experience: December 2018
Thank carotky
Reviewed December 8, 2018 via mobile

We did a little shopping around for a 2D/1N Halong Bay cruise and found Lily's to be knowledgeable and efficient presenting us with a variety of cruise options. We booked a Lapinta Cruises boat to the less congested waters near Cat Ba Island/Lan Ha Bay...More

Date of experience: December 2018
1  Thank hawkercentral
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September 17, 2018|
Response from Jeanne D | Reviewed this property |
Hi we booked on line with Lilly’s travel. Had private van for 4 Adults. Pick up and drop off at hotel.. loooong day but a good day I think it was around $90 aussie... we kayak, beach walk. Was not busy area which was... More