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Lily's Travel Agency

18 Ngo Huyen street, Hoan Kiem District, Hanoi 100000, Vietnam
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Review Highlights
A few bumps along the way, but overall a memorable journey

The reviews definitely reflects Lily's Travel Agency, with near 5-star satisfaction. Lily was... read more

Reviewed 3 weeks ago
puffintreesco
,
Honolulu, Hawaii
Perfect!

I booked a Sapa trek/Homestay and a Halong Bay trip through Lily’s. Elena talked me through all the... read more

Reviewed 3 weeks ago
Laura M
,
Sheffield, United Kingdom
via mobile
Read all 616 reviews
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Overview
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We offer quality and honest advices, reasonable prices and many options to visit Vietnam. Whether you are a backpacker looking for an affordable experience, or honeymooners looking to splurge on a vacation, Lily's Travel Agency has it all!
  • Excellent90%
  • Very good7%
  • Average1%
  • Poor1%
  • Terrible1%
Travelers talk about
“halong bay” (172 reviews)
“honest advice” (9 reviews)
“open bus ticket” (12 reviews)
Suggested Duration: 1-2 hours
LOCATION
18 Ngo Huyen street, Hoan Kiem District, Hanoi 100000, Vietnam
Write a ReviewReviews (616)
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All reviews
"halong bay"
in 172 reviews
"honest advice"
in 9 reviews
"open bus ticket"
in 12 reviews
"sapa tour"
in 18 reviews
"sa pa"
in 16 reviews
"night bus"
in 7 reviews
"great agency"
in 6 reviews
"free water"
in 7 reviews
"book tours"
in 6 reviews
"phong nha"
in 7 reviews
"ha long bay tour"
in 9 reviews
"day trip"
in 25 reviews
"excellent service"
in 19 reviews
"via email"
in 11 reviews
"went smoothly"
in 9 reviews
"home stay"
in 9 reviews
"airport transfer"
in 8 reviews
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11 - 20 of 517 reviews

Reviewed 3 weeks ago

The reviews definitely reflects Lily's Travel Agency, with near 5-star satisfaction. Lily was very straight forward and accommodating. She was able to provide us with various options, illustrating clearly the details in each option, from price to quality. Our Bai Tu Long trip was amazing...More

1  Thank puffintreesco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

I booked a Sapa trek/Homestay and a Halong Bay trip through Lily’s. Elena talked me through all the options and gave me the bet options for my schedule. There was constant communication and even when I left my bag in Sapa it was sent back...More

1  Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We booked a day tour through Lily’s to Halong Bay/Bah?. Bay.. we had a private driver for the long trip which we found to be an excellent decision. Lily’s was a great tour company to go through organised everything for our great day.. The cruise...More

Thank jeaniedoyle8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed May 8, 2018

We booked our sapa trek with Lilys which was just perfect for what we wanted, the people working there are amazingly friendly and talk to you like youre a real person, not just a tourist with money to burn. I would book through them time...More

2  Thank Yika H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2018

From my first email I found Thuy, my agent at Lily's, exceptional to deal with. I wrote a long list of requests for trips to Ha Long Bay, Sapa trekking and a stay in Sapa plus pick ups and transport and a place to stay...More

2  Thank Isabel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2018 via mobile

I know I’m a critical man. I don’t give five star reviews very often. But for Lily’s (and especially her colleague Tee) I’d give six stars. We’ve booked trips, train and flight tickets with them. Everything well organised and if we needed help, Tee was...More

3  Thank Herjan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2018

We just walked in and had a wonderful experience! Vani was exceptionnal and gave us all the detailed infos. THe price we paid for a one day tour on Along Bay was really good with a great compagny! Thanks!

3  Thank OlivierYUL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2018 via mobile

Another gold star to trip Advisor for pointing the way to Lily’s Travel Agency. Situated in Hanoi’s ‘Old Quarter’, Lily’s offers great desk service and an online chat forum as well, to ensure you get the best out of your trip. Noting how difficult it...More

3  Thank Losrobos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2018

Lily assisted us to book two single-day tours – Halong Bay with Orchid cruise and private tour to Tran An and Bai Dinh pagoda. The e-mail communication with Lily was very effective , every question we asked was answered thoroughly at the same day. The...More

3  Thank zilber62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2018 via mobile

We struggled to decide on somewhere to book our tours in Hanoi as we'd read so much about getting scammed. In the end we decided on Lily's because the reviews were so good and we were so happy we did. We booked a tour to...More

2  Thank Ellie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
2450739125
June 6, 2018|
AnswerShow all 4 answers
Response from OlivierYUL | Reviewed this property |
They are real professionals so they will at least try. I trust them
0
Votes
YorkshireDougal
March 6, 2018|
AnswerShow all 3 answers
Response from Liz J | Reviewed this property |
I did it all through Lilys travel agency and they gave me several options and sorted transfers as well. I highly recommend them
0
Votes
drecl
March 5, 2018|
Answer
Response from Trudy F | Reviewed this property |
Hi there You need to email Lily's travel direct. You can find their website online or Facebook. This question has come to TripAdvisor. I really recommend this travel agency though. Trudy
0
Votes
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