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Lily's Travel Agency

18 Ngo Huyen street, Hoan Kiem District, Hanoi 100000, Vietnam
+84 98 683 51 03
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Review Highlights
Great Company!

Great Staff that booked me a great Tour to Halong (Lemon cruise! Very good!) for a great price... read more

Reviewed 3 weeks ago
Thomas K
via mobile
Thank you :)

My friend and I booked thougth Lily to go to Sapa and Ha Long Bay, and we had a really good time... read more

Reviewed 4 weeks ago
signe3251
,
Odense, Denmark
Read all 629 reviews
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Overview
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We offer quality and honest advices, reasonable prices and many options to visit Vietnam. Whether you are a backpacker looking for an affordable experience, or honeymooners looking to splurge on a vacation, Lily's Travel Agency has it all!
  • Excellent90%
  • Very good7%
  • Average1%
  • Poor1%
  • Terrible1%
Travelers talk about
“halong bay” (174 reviews)
“honest advice” (9 reviews)
“open bus ticket” (12 reviews)
Suggested Duration: 1-2 hours
LOCATION
18 Ngo Huyen street, Hoan Kiem District, Hanoi 100000, Vietnam
CONTACT
Website
+84 98 683 51 03
Write a ReviewReviews (629)
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All reviews
"halong bay"
in 174 reviews
"honest advice"
in 9 reviews
"open bus ticket"
in 12 reviews
"sapa tour"
in 20 reviews
"sa pa"
in 17 reviews
"overnight bus"
in 6 reviews
"great agency"
in 6 reviews
"phong nha"
in 8 reviews
"book tours"
in 6 reviews
"free water"
in 7 reviews
"sleeper bus"
in 6 reviews
"day trip"
in 26 reviews
"ha long bay tour"
in 9 reviews
"excellent service"
in 19 reviews
"home stay"
in 10 reviews
"airport transfer"
in 9 reviews
"via email"
in 11 reviews
Filter

11 - 20 of 529 reviews

Reviewed 3 weeks ago via mobile

Great Staff that booked me a great Tour to Halong (Lemon cruise! Very good!) for a great price. Thanks so much!

1  Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

My friend and I booked thougth Lily to go to Sapa and Ha Long Bay, and we had a really good time and we loved it, so thank you so much :D

2  Thank signe3251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We booked a Halong Bay Tour with these guys and they were great They totally understand customer service and long term reputation. Highly recommended

2  Thank MrChazbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed 4 weeks ago via mobile

If you’re looking for a travel agency in Hanoi, please don’t look any further! If you need convincing read on. We were looking to book a 2 day tour to SaPa and we stumbled across Lily’s on tripadvisor after speaking to a couple of other...More

4  Thank 2018TravellerR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

we booked for halongbay one day trip and we visited Lily’s office on 7June18 to pay for deposit. Before we visited their office, we saw alot of cheaper Halongbay tour around old quarters. However, Lily and her staff Elilia and May have well explained to...More

2  Thank Leong W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

As a tourist in Hanoi you will see so many travel agencies in every single street. I googled where I gonna go and Lily's agency came up. The ladies are super friendly, answer all the questions you have and help you to build a travel...More

1  Thank jcintava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2018 via mobile

We found Lily’s Agency through Trip Advisor and couldn’t have been more satisfied with the service provided. We booked in advance trips to Halong Bay and Ninh Binh/Tam Coc/Hang Mua. We were explained everything at the beginning, were given different options to chose from (at...More

3  Thank happiness_1606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2018 via mobile

After reading the comments on Lily's travel agency we decided to make a visit. We received a warm welcome and answers to all our questions. We received help and tips on tours and the price was good. Lily's travel agency made us even more pleased...More

3  Thank Matilda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2018 via mobile

Duong assisted every time we needed for five days straight. We couldn't be happier. At the agency, everyone was generous of their time. We kept meeting with people that had worse deals than what they offer, their prices are definitely worth it. We thought the...More

Thank Cedrick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2018 via mobile

Booked my tour to Bai Tu Long Bay (twice), and Ninh Binh with one of the travel agents, named Win. He is very knowledgable on the available tours, and most importantly responsible. You just need to communicate your expectation, including the budget; and he’ll look...More

1  Thank Joseline N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
venkat v
July 10, 2018|
AnswerShow all 8 answers
Response from Losrobos | Reviewed this property |
H Venkat, we paid for at least three separate trips/activities via Lily’s. They go through a third party credit site which would be equal of your normal banking systems. Never infallible, but as safe as you are going to get... More
0
Votes
AnbaMal
June 25, 2018|
AnswerShow all 5 answers
Response from TorontoJose | Reviewed this property |
lilynguyentour, gmail address
2
Votes
2450739125
June 6, 2018|
AnswerShow all 4 answers
Response from OlivierYUL | Reviewed this property |
They are real professionals so they will at least try. I trust them
0
Votes