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Lily's Travel Agency

18 Ngo Huyen street, Hoan Kiem District, Hanoi 100000, Vietnam
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Review Highlights
Thank you :)

My friend and I booked thougth Lily to go to Sapa and Ha Long Bay, and we had a really good time... read more

Reviewed 2 days ago
signe3251
,
Odense, Denmark
Wonderful Staff

We booked a Halong Bay Tour with these guys and they were great They totally understand customer... read more

Reviewed 5 days ago
MrChazbob
via mobile
Read all 617 reviews
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Overview
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We offer quality and honest advices, reasonable prices and many options to visit Vietnam. Whether you are a backpacker looking for an affordable experience, or honeymooners looking to splurge on a vacation, Lily's Travel Agency has it all!
  • Excellent90%
  • Very good7%
  • Average1%
  • Poor1%
  • Terrible1%
Travelers talk about
“halong bay” (172 reviews)
“honest advice” (9 reviews)
“open bus ticket” (12 reviews)
Suggested Duration: 1-2 hours
LOCATION
18 Ngo Huyen street, Hoan Kiem District, Hanoi 100000, Vietnam
Write a ReviewReviews (617)
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All reviews
"halong bay"
in 172 reviews
"honest advice"
in 9 reviews
"open bus ticket"
in 12 reviews
"sapa tour"
in 18 reviews
"sa pa"
in 16 reviews
"night bus"
in 7 reviews
"great agency"
in 6 reviews
"free water"
in 7 reviews
"book tours"
in 6 reviews
"phong nha"
in 7 reviews
"ha long bay tour"
in 9 reviews
"day trip"
in 25 reviews
"excellent service"
in 19 reviews
"via email"
in 11 reviews
"went smoothly"
in 9 reviews
"home stay"
in 9 reviews
"airport transfer"
in 8 reviews
Filter

1 - 10 of 518 reviews

Reviewed 2 days ago

My friend and I booked thougth Lily to go to Sapa and Ha Long Bay, and we had a really good time and we loved it, so thank you so much :D

1  Thank signe3251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 days ago via mobile

We booked a Halong Bay Tour with these guys and they were great They totally understand customer service and long term reputation. Highly recommended

1  Thank MrChazbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

If you’re looking for a travel agency in Hanoi, please don’t look any further! If you need convincing read on. We were looking to book a 2 day tour to SaPa and we stumbled across Lily’s on tripadvisor after speaking to a couple of other...More

3  Thank 2018TravellerR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed 1 week ago via mobile

we booked for halongbay one day trip and we visited Lily’s office on 7June18 to pay for deposit. Before we visited their office, we saw alot of cheaper Halongbay tour around old quarters. However, Lily and her staff Elilia and May have well explained to...More

2  Thank Leong W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

As a tourist in Hanoi you will see so many travel agencies in every single street. I googled where I gonna go and Lily's agency came up. The ladies are super friendly, answer all the questions you have and help you to build a travel...More

1  Thank jcintava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

We found Lily’s Agency through Trip Advisor and couldn’t have been more satisfied with the service provided. We booked in advance trips to Halong Bay and Ninh Binh/Tam Coc/Hang Mua. We were explained everything at the beginning, were given different options to chose from (at...More

3  Thank happiness_1606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

After reading the comments on Lily's travel agency we decided to make a visit. We received a warm welcome and answers to all our questions. We received help and tips on tours and the price was good. Lily's travel agency made us even more pleased...More

3  Thank Matilda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

Duong assisted every time we needed for five days straight. We couldn't be happier. At the agency, everyone was generous of their time. We kept meeting with people that had worse deals than what they offer, their prices are definitely worth it. We thought the...More

Thank Cedrick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Booked my tour to Bai Tu Long Bay (twice), and Ninh Binh with one of the travel agents, named Win. He is very knowledgable on the available tours, and most importantly responsible. You just need to communicate your expectation, including the budget; and he’ll look...More

1  Thank Joseline N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

We booked the Ninh Binh/Tam Coc/Hang Mua tour and it was brilliant. The best tour we have done in Vietnam. Lilly and Duong provided great customer service. They were really helpful in person and also by email. Lilly gives you her whatsapp number in case...More

2  Thank JJ P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
2450739125
June 6, 2018|
AnswerShow all 4 answers
Response from OlivierYUL | Reviewed this property |
They are real professionals so they will at least try. I trust them
0
Votes
YorkshireDougal
March 6, 2018|
AnswerShow all 3 answers
Response from Liz J | Reviewed this property |
I did it all through Lilys travel agency and they gave me several options and sorted transfers as well. I highly recommend them
0
Votes
drecl
March 5, 2018|
Answer
Response from Trudy F | Reviewed this property |
Hi there You need to email Lily's travel direct. You can find their website online or Facebook. This question has come to TripAdvisor. I really recommend this travel agency though. Trudy
0
Votes
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