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About Lily's Travel Agency
With Lily's Travel Agency, TRUST is our priority, as our slogan is : TRUST IS MORE VALUABLE THAN GOLD . Mistake can be fixed, but lie is unacceptable. We offer quality and honest advices, reasonable prices and many options to visit Vietnam. With 12 years of effort , we are proud to be number #1 retail travel agency. Whether you are a backpacker looking for an affordable experience, or honeymooners looking to splurge on a vacation, Lily's Travel Agency has it all!
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Tours and Tickets by Lily's Travel Agency

Ninh Binh Day Trip

Ninh Binh is about 90 km away from Ha Noi to the south. This city is surrounded by a stunning landscape of lush green paddy fields and striking limestone. Traveling in Ninh Binh, you have chance to admire the spectacular scenery with a series of scenic spots. Such as Hoa Lu, Trang An, Tam Coc-Bich Dong, Mua
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1 day
from $51.00

Mai Chau 2 Days 1 Night

Mai Chau is a district located in the Northwest part of Vietnam. You will have a chance to explore the natural beauty of this special area. Mai Chau is famous for its relaxing atmosphere, an ideal place for anybody who want to get away from the busy city life. You can participate in a lot of activities and learn more about the daily life of local Vietnamese White Tribe in Mai Chau area.
I would like to give you the regular schedule for Mai Chau 2D1N tour:
Day 1: Transfer by tourist bus from Hanoi to Mai Chau – Stop on the way to visit the Thung Khe Pass – Cycling to visit the traditional villages and rice paddies - Stay at a homestay in stilt house
Day 2: Trekking in Mai Chau through the mountainous area in the wild jungle and rice fields
This is the most common plan for you to enjoy the wonderful landscape and discover the local life in the fields adding to that, seeing the local handicraft shops. Cycling and trekking are the best way to go for an adventurous tour in Mai Chau.
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2 days
from $64.00

Ha Giang 3 Days 2 Nights

Located near the border of Vietnam and China, the mountainous area of Ha Giang still remains in its natural beauty. You will have the chance to experience with one of the most impressive passes, one side viewing the magnificent mountains and one side viewing the poetic river. Moreover, visitors will have the chance visiting local villages, making friend with lovely local people
Ha Giang is famous with the loop tour, with any option you will complete the loop to visit the beauty of Ha Giang.
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7 hours
from $167.00
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GemmaMcD wrote a review Jul 2020
Norwich, United Kingdom17 contributions3 helpful votes
Phong booked me buses from Hanoi to Sapa and then on to Ha Giang and then from Cao Bang back to Hanoi. He also sorted trip to Ha Long Bay and bus onwards to Ninh Binh. I didn’t really have a set itinerary and dates to follow and so Phong was great in just waiting for me to send him a WhatsApp and then he sorted transport and forwarded me on details.
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Date of experience: July 2020
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Nat N wrote a review Jun 2020
67 contributions5 helpful votes
We did Sapa, Hà Giang, Cao Bang, Hà Long and airport transfer. They were the most incredible trips and all organised without any stress. We stayed here in between trips and the private rooms were so clean and comfortable beds. The staff were so helpful and informative. Big shout out to Quiny and Phong for there professional help.
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Date of experience: June 2020
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Response from 540trungb, Chủ sở hữu at Lily's Travel Agency
Responded Jun 23, 2020
Hi,Nat, We are glad you enjoyed your trips with us. Enjoy Nha Trang and looking forward to have you back in Hanoi. Thank you, Lily's Team
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gisela a wrote a review May 2020
10 contributions3 helpful votes
I actually recommended this agency to other friends because we had a good experience when we travelled with them for the 1st time but this second time has been completely different. We only booked a bus from Hanòi to Tam Coc, and it was so disappointing. They were supposed to pick us up at 5 pm and that never happened, after an HR and a half a taxi fetched us and took us to the other side of the city where we waited in the taxi for one more hr. The agency did not take responsibility saying that the traffic was really bad, but actually some of our friends hired transport from another company, at the same time on the same date and they arrived in Tam Coc in less than 2 hrs. We felt ignored as they did not reply to our mssgs during the booking of the trip and the communication from the company was very poor, where they basically ignored our complaints about their unclear communication to focus blame on the traffic situation in Hanoi. The fact is, we ordered a bus to leave Hanoi at 5pm, and we left Hanoi in a bus at 7.30pm . Never recommending or travelling with this agency again.
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Date of experience: May 2020
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Response from 540trungb, Chủ sở hữu at Lily's Travel Agency
Responded Jun 8, 2020
Dear Client, We checked in our system several times. We couldnt find you on our list as you are not our client. Check the company you booked with. Also provide our company with a recite. We asure you that you are not our client as if you check TripAdvior you will know and understand how we do service. We have a lot of competitors if you are one of them so thank you as your review will bring us more trust worthy clients. With Love Lily's Team
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Brad F wrote a review May 2020
Roseville, California23 contributions2 helpful votes
+1
My wife and visited Vietnam in October and November 2019. We contacted Lily's Travel because they had stellar reviews here on TripAdvisor and arranged plans for the Mai Chau 2 Adventure (2 Days 1 night) with the help of Vani. Let me start by saying the staff at the office in Hanoi were very responsive and professional based on our interactions both online and in person. Regarding the tour itself, the tour bus to Mai Chau via was modern, comfortable and clean. The tour guide made it clear what our schedule would be and there were no surprises. The homestay accommodations were somewhat average but the staff was friendly and it was obvious they were trying hard to satisfy the guests. After dinner there was some traditional dances performed and we were invited to participate in a few of them which was an unexpected but welcome experience. We did two tours, one via bicycle to visit some local people and learn about their weaving and daily life and a second with a different guide visiting some higher elevation farms and villages in the surrounding mountainsides. It was raining both days and got pretty mucky on the mountain trails on the second day, so I’d say bring appropriate footwear if you opt for that tour. We generally enjoyed the tours but I have to admit they left us wanting a little more. Maybe we thought there would be more information about local village life, customs, or farming perhaps. For us we actually had the best time riding the bicycles around the various villages, interacting with the locals, and generally enjoying the slow pace of life in the countryside. The main issue I had with this trip is unfortunately the main guide spoke only rudimentary English so he was not only hard to understand but it was like he was talking to a bunch of preschoolers. I my opinion a tour guide should have a command of the language he is giving the tour in and not struggle to communicate with the participants. Because we could not speak the local language but could only converse through our guide, this greatly limited our overall experience. A second issue we had was the on the drive back to Hanoi for whatever reason the bus driver was driving very fast and in our opinion dangerously. He would pass on blind corners or with minimal time between oncoming traffic, cutting people off in the process and eliciting several gasps by the various scared passengers. I’m not sure if he had a deadline he was late for, but in my opinion the safety and security of the paying passengers should be paramount and not sacrificed in order to be on schedule for the next appointment. I would probably have to describe this tour as low budget based on our experience. I realize that no tour is perfect and you get what you pay for, but in hindsight we would have been willing to pay more for a better guide and experience than this one. So while overall we had a great couple of days in Mai Chau, we feel it could have been better. I realize that Lily’s hires the tour operator and my not be associated directly with their business processes, but unfortunately who they choose to work with reflects on them as a business too.
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Date of experience: November 2019
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Response from 540trungb, Chủ sở hữu at Lily's Travel Agency
Responded Jun 23, 2020
Hi Brad, Thank you very much for your review and feedback. We are glad you enjoyed the tour though there was some points you mentioned in your review. We will take those points into consideration when choosing the bus and guide. Thank you, Lily's Team
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Sam wrote a review Mar 2020
4 contributions
I booked a couple of tours and bus tickets with Lily's travel, and the experience was excellent and very pleasant. Jackson, Khaled and Thang are very friendly and professional. They helped me plan my trip and my time, telling me all the tips and tricks to enjoy Hanoi and Vietnam. I got to go on a motorcycle road trip that they suggested and it was the highlight of my trip. Lily's travel agency's staff is very knowledgeable; they provided me with all the info I needed, made my booking very easy and would even follow up with me after I left on my trip. I booked a Ha long bay trip and a day trip to Ninh Binh and a bus ticket to Da Nang back and forth. I booked a ticket to my friend who joined me while I was on a tour and Thang helped with the booking via Whatsapp. It's so easy to book online with Lily's agency. He sent me an electronic invoice and I paid it online, while I was on my trip. Which made things very convenient. I trust them and I vouch for them. It feels like a family and home away from home. A wonderful experience for sure. Highly recommended and the only travel agency I would use in Hanoi and Vietnam.
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Date of experience: December 2019
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Response from 540trungb, Chủ sở hữu at Lily's Travel Agency
Responded Jun 23, 2020
Hi, Thank you for your review and feedback. We are very happy and glad you enjoyed the tours with us. Looking forward to have you back in Vietnam. Thank you, Lily's Team
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