Lily's Travel Agency
Lily's Travel Agency
5
Historical & Heritage ToursBoat ToursSightseeing ToursHiking & Camping ToursPrivate Tours
7:30 AM - 9:30 PM
Monday
12:00 AM - 11:59 PM
Tuesday
7:30 AM - 9:30 PM
Wednesday
7:30 AM - 9:30 PM
Thursday
7:30 AM - 9:30 PM
Friday
7:30 AM - 9:30 PM
Saturday
7:30 AM - 9:30 PM
Sunday
7:30 AM - 9:30 PM
About
With Lily's Travel Agency, TRUST is our priority, as our slogan is : TRUST IS MORE VALUABLE THAN GOLD . Mistake can be fixed, but lie is unacceptable. We offer quality and honest advices, reasonable prices and many options to visit Vietnam. With 15 years of effort , we are proud to be number #1 retail travel agency. Whether you are a backpacker looking for an affordable experience, or honeymooners looking to splurge on a vacation, Lily's Travel Agency has it all!
Hanoi, Vietnam

Awards
Travelers' Choice
2023

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Tours and Tickets by Lily's Travel Agency
Travelers talk about
(275 reviews)
(77 reviews)
(37 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles1,821 reviews
Excellent
1,695
Very good
98
Average
14
Poor
7
Terrible
8

Jorge D
Buenos Aires, Argentina9 contributions
5.0 of 5 bubbles
Jan 2020
I made arrangements for two tours with Lily´s (Ha Long and Tam Coc). I wrote an email and I have response in 15 minutes. After that, Twee offered a whattsap line and we had a fluid dialogue to schedule the tours (days, price, quality, etc). Both tours were high quality at average price (according to others offered in Trip Advisor).
All the process very easy and efficient!
Thanks Twee and Sarah!
Written January 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, Thank you for your review and feedback. We are glad you enjoyed the tour with us. Looking forward to welcome you back in Vietnam. Thank You, Lily's Team
Written June 24, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Julie M
Perth, Australia27 contributions
5.0 of 5 bubbles
Jan 2020 • Family
My two daughters and I visited Hanoi for a total of nine days. I wanted to take a 3 day 2 night cruise to Halong Bay as well. I was overwhelmed by the difficulty of trying to decide which hotel and cruise would best suit my needs. So I decided to ask a local Hanoi travel agency to make the bookings for me. I found Lily’s Travel on Trip Advisor and emailed them.
Vani replied straight away, outlined options and prices. Her recommendations were totally spot on and the price I paid through Lily’s Travel was a lot cheaper then booking through a website. Vani suggested the Q Hotel ( an amazing hotel- see my review) and La Pinta cruise to Lan Ha Bayou. Both these options were practically five star at incredible prices, way beyond my expectations.
Vani always responded straight away through Whatsapp.
I even messaged her and phoned her a few times in Hanoi to arrange day tours, ask her questions and she always replied straight away.
I have never met Vani in person but I want to thank her for organising a wonderful holiday to Hanoi, Halong Bay and Ninh Binh.
Written January 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, Thank you very much for you review and feedback. We are glad you and daughters enjoyed the trip with us. Your feedback always push us to work much hard to reach the highest customer satisfaction. Looking forward to welcome you back in Vietnam. Thank You Lily's Team
Written June 24, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Maria F
2 contributions
5.0 of 5 bubbles
Oct 2022
I contacted them ahead of my travels through their website and immediately got a basic yet informative and very friendly response by email inviting me to chat further on WhatsApp. Vani put together an itinerary based on my preferences allowing me to make the most of my rather short stay in Northern Vietnam and all at an affordable price. Upon reaching Hanoi and visiting the office I was impressed by the cheerful and friendly atmosphere. I booked a day trip to Ninh Binh, a 2d1n Sapa trekking trip which was truly off the beaten track, 3d2n Ha Giang Loop with Easyrider as well as a 2d1n Ha Long Bay cruise. I appreciated not having to figure out transport to the various areas and was amazed how well organised the various pick ups and drop offs were. If I did have any questions I could always contact Lily's Travel Agency through WhatsApp and when I had some time in between tours I was welcome to wait at their office and could even take a shower and store part of my luggage for a few days. Thanks to this travel agency I was able to see so many amazing and beatiful areas with minimal effort on my part. I just had to show up and enjoy. I didn't ask too many questions about details of the tours etc in advance and just let myself be pleasantly surprised. I did meet other travellers who also booked with them but who had asked more beforehand and thus had more information. So they're happy to adjust to your preference also in this regard. I highly recommend this team whether you book just one tour or ask them to help plan your whole trip. Thank you for everything.
Written October 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear mariafQ4884SZ, Thank you very much for your kind trust and booking with us! <3 Vani and our team were very happy to serve you and introduce our beautiful country for you. We hope to see you again very soon in Viet Nam. Wish you all the best and please keep in touch! Best regards, Lily's team
Written October 25, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

neumannart
Anchorage, AK11 contributions
5.0 of 5 bubbles
Sep 2022
I have spent months researching my upcoming trip to Vietnam. When the time came to finally start booking tours (such as Ha Giang, Ba Be Lake, Ha Long Bay, I was basically trying to find the best price for a good experience. I contacted a few companies that responded but the prices were not very good. When I contacted Lily's Travel about the Ha Giang loop, the experience blew my mind! Within seconds of my inquiry, Mrs. Mien was calling me via whatsapp and she spent the next hour and a half fully planning my wife and I's 19 days in Vietnam. She set up the most amazing itinerary and took care of all the details such as airport transfers, bus trips, domestic flights, etc. etc. I can't recommend their service enough. The prices are great, the service and attention to detail are amazing, and the customer service is the best I have experienced anywhere in the world! I eagerly await this trip and will update with reviews from the various tours and locations.
Written October 1, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear neumannart, Thank you very much for your kind trust and booking with us! <3 Mien and our team were very happy to serve you and introduce our beautiful country for you. We hope to see you again very soon in Viet Nam. Wish you all the best and please keep in touch! Best regards, Lily's team
Written October 25, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Margaret T
57 contributions
5.0 of 5 bubbles
May 2024 • Family
I just came back from a 7D6N extended family tour to Hanoi, Ninh Binh and Halong organised with Lily's Travel. There were 11 of us with 2 relatives skipping Halong. All of us enjoyed ourselves very much. The Hanoi and Ninh Binh hotels and overnight Halong cruise (La Siesta Ma May, Lalita and Hermes Cruise) were excellent and so were the Hanoi food and city tours. In Ninh Binh, we went for a boat trip in Trang An, dropped by the Hoa Lu Ancient Capital and explored Hang Mua. The tour guides, transport and included meals were all excellent.

I would like to thank Mrs Vani of Lily's Travel for the professionalism, hard work, sincerity and patience she had displayed in customising the trip to take into account different needs of 11 of us. She also went above and beyond her duties to help me organise a 70th birthday dinner for the eldest in the group. As I could not communicate in Vietnamese, she sourced a few choices for me and liaised with the selected restaurant on the menu and price with adjustments along the way. The dinner was a great success! The ambience and the food quality and presentation were excellent. Most importantly, the birthday gal was very, very happy! Thank you so much, Mrs Vani!

I would also like to express my sincere appreciation to the operations team, namely Lucy, Alexa and Sandie. They ensured the itinerary and any requested changes along the way were executed well, with timely communications with me on meeting times, vehicle registration numbers and the name and contact information of the drivers and tour guides, etc. Together with Mrs Vani, they were most patient, warm helpful and remained so throughout our 7D trip even after my abortive attempt at the 11th hour to change the itinerary to account for rain forecasts. Fortunately for us, the weather was very "cooperative" throughout - rained only when we were indoors and cool weather with only a passing drizzle when we were outdoors.

Overall, I would highly recommend Lily's Travel for the staff's professionalism, dedication and warmth, especially if one is thinking of a multi-day trip for a group in Vietnam. I cannot thank Mrs Vani, Lucy, Alexa and Sandie enough.
Written May 15, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

gisela a
9 contributions
1.0 of 5 bubbles
May 2020 • Couples
I actually recommended this agency to other friends because we had a good experience when we travelled with them for the 1st time but this second time has been completely different. We only booked a bus from Hanòi to Tam Coc, and it was so disappointing. They were supposed to pick us up at 5 pm and that never happened, after an HR and a half a taxi fetched us and took us to the other side of the city where we waited in the taxi for one more hr. The agency did not take responsibility saying that the traffic was really bad, but actually some of our friends hired transport from another company, at the same time on the same date and they arrived in Tam Coc in less than 2 hrs. We felt ignored as they did not reply to our mssgs during the booking of the trip and the communication from the company was very poor, where they basically ignored our complaints about their unclear communication to focus blame on the traffic situation in Hanoi. The fact is, we ordered a bus to leave Hanoi at 5pm, and we left Hanoi in a bus at 7.30pm . Never recommending or travelling with this agency again.
Written May 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Client, We checked in our system several times. We couldnt find you on our list as you are not our client. Check the company you booked with. Also provide our company with a recite. We asure you that you are not our client as if you check TripAdvior you will know and understand how we do service. We have a lot of competitors if you are one of them so thank you as your review will bring us more trust worthy clients. With Love Lily's Team
Written June 8, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Valérie S
Sherbrooke, Canada5 contributions
5.0 of 5 bubbles
Apr 2019
Vannie really help us organize our trip in vietnam. She was really sympathic and had great communication skills. We were a group of 5 people and we went for 3-4 days in halong bay and then 2-3 days in Sapa. Everything went perfectly. When we returned to Hanoi, we went back to organise a 2 days trip with 2 more friends to Ninh Binh and we received the same very great service. Also, she was really availbable on What's app when we had question. One of our bus was late and she supported us and make the necessary call to be sure there was no problem. I recommend this place
Written March 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, Thank you for your review and feedback. We are looking forward to welcome you back in Vietnam. Thank you, Lily's Team
Written June 23, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lesterfam
London, UK167 contributions
5.0 of 5 bubbles
Feb 2023
We had selected and found great prices for the hotels we wanted to stay in for our Vietnam/Angkor Wat tour. Lily’s sorted all our tours and connections (flights and private cars) and one hotel.
We felt the team could not have tried harder, particularly Doris who looked after us after Vani did itinerary and pricing. No matter what time of day or night we sent a message, they would come back to us promptly. When we had issues we wanted sorting whilst in Vietnam, there was always someone covering.
We did have some challenges but these reflected the hybrid nature of our requirements. It took us a few prompts/attempts to get the itinerary we actually wanted and there was the odd mix up that could have been smoothed more efficiently. However, all the tours we went on were excellent and the connections worked.
So thanks to all the team and especially Doris.
Written March 13, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to write this review about your experience with Lily's Travel. We are especially pleased to hear that our team, particularly Doris, provided you with excellent support throughout the process, no matter what time of day or night. We understand that sometimes, unexpected issues can arise during travel, and we are glad that we were able to provide prompt and efficient support to help you resolve any issues that arose. We appreciate your feedback about the challenges you faced in getting the itinerary you wanted and the mix-ups that occurred. At Lily's Travel, we are always striving to improve our service and will take your feedback on board to ensure that we continue to provide our customers with the best possible experience. Thank you again for your review, and we look forward to the opportunity to serve you again in the future.
Written March 18, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Michelle C
Perth, Australia24 contributions
5.0 of 5 bubbles
Jan 2024 • Couples
We booked our 18 days trip package through Lily's Travel, with all private tours & transfers travelling in Da Nang, Hoi An, Hue, Dong Hoi (Caves) and Ho Chi Minh (Mekong Delta 3 Day trip including hotels & meals). The experience was excellent! The sales representative Sunny replied promptly and customised the itinerary to our wish, and Lucy (Customer Support) took care of us well during the trip. She had a zoom meeting with us to go over the logistics before the trip, and continuously updated us and supported us in our Whatsapp group throughout the trip, and answered any questions we had. She was also very cheerful & caring.
Donald the tour guide in Da Nang ( to Marble mountain & Bana Hill) is friendly, humorous & made us laugh a lot. Thank you so much for taking all the beautiful photos for us.
The guide for our My Son Sanctuary tour is very professional & friendly.
We love the cooking class & exciting Coconut boat ride in Hoi An. Great arrangement.
The guide for the Citadel & city tour in Hue was knowledgeable & helpful.
Leo the guide for our Paradise Cave & Phnong Nha Cave was excellent & many thanks for taking lots of amazing photos for us.
Gon our tour guide for the 3 Days Mekong Delta was fantastic & friendly. He took us to taste some delicious seafood dinner & lunches, very much appreciated.
All the drivers were doing a great job, greatly appreciated.

The thing that can be improved is having more prompt & proactive communication about the pickup & transfer details (instead of having us asking for it.)
Overall we had a wonderful trip with lots of fun & beautiful memories and we would definitely recommend Lily’s Travel to everyone. A big thank you to Lily's Travel, especially Sunny and Lucy. All the best!
Written January 10, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Michelle C, Thank you for taking the time to share your wonderful experience with Lily's Travel! We are thrilled to hear that you enjoyed your 18-day trip through Vietnam, exploring Da Nang, Hoi An, Hue, Dong Hoi, and Ho Chi Minh with our private tours and transfers. Your compliments about Sunny, our sales representative, and Lucy, our Customer Support, warm our hearts. We're delighted that Sunny promptly customized the itinerary to your wishes, and Lucy provided excellent support before, during, and after your trip. We strive to create personalized and memorable experiences for our clients, and we're pleased to know we hit the mark with your journey. It's fantastic to hear positive feedback about our dedicated tour guides, including Donald, the humorous guide in Da Nang, the professional guide for the My Son Sanctuary tour, and Leo, who led your exploration of Paradise Cave and Phong Nha Cave. We're glad they could enhance your experience by sharing their knowledge and creating enjoyable memories. We appreciate your suggestion regarding pickup and transfer details and will certainly work on improving our communication to be more prompt and proactive in this aspect. Your feedback is invaluable in helping us enhance our services for future travelers. Thank you for highlighting the enjoyable moments, such as the cooking class and Coconut boat ride in Hoi An, and the delicious seafood dinners during the Mekong Delta tour. We're pleased that our drivers contributed to the success of your trip. We are honored by your recommendation of Lily's Travel, and we look forward to welcoming you back for more adventures in the future. If you ever plan another journey, please don't hesitate to reach out. Safe travels, and all the best! Warm regards, Sales Director Lily's Travel
Written January 11, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Av M
7 contributions
5.0 of 5 bubbles
Aug 2023 • Couples
We had the most wonderful month in Vietnam thanks to the staff at Lily's travel.

We were nervous to book with a travel agency online, but when we started communicating with Lily's travel we were sure this company was very professional.

Our sales associate was Tim. He did a great job to organize a diverse and interesting itinerary. They booked everything for us including accommodation, internal flights, cruises, land tours, transfers, and some meals.

He also did a great job in making changes when issues occurred, for example, when we had to change our itinerary due to typhoon in Vietnam and when our internal flights were rescheduled by the airline. They ensured this was all rearranged at no cost to us. This was done without fuss and very quickly

Once everything was booked, we then communicated regularly with the support team. We were allocated Mina, who really is the star of the show. Mina communicated with us daily during the tour and in the days leading up to our travel. She made sure we understood the detailed itinerary, answered all our questions, and addressed any concerns we had during the tour.

I actually think Mina does not sleep! She was on whatsapp essentially 24/7, which was very kind of her. Her support was very warm and reassuring. She also helped us organize personal services such as laundry, and made sure we knew the best places to eat in Hanoi.

In the rare moments that Mina was not available, Mina's assistant was also lovely and supportive. She gave us great tips for money exchange and helped us set up the Grab app for travel in Vietnam (similar to Uber). We went to the office several times and the whole team were simply lovely, welcoming, warm, and enthusiastic to help us in any way.

Of course there were a few minor things to recommend a little differently and Mina and the team were very open for feedback regularly asking us to provide information on the quality of tours and accommodation they booked for us.

We hope that Mina can receive a promotion or some sort of bonus for the very hard and diligent work she did for us. We have no hesitation in recommending Lily's travel and hope to visit Vietnam again soon. We really were able to see so much of the country and enjoyed diverse experiences.
Written August 27, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear 411avm, Thank you for choosing Lily's Travel for your month-long adventure in Vietnam and for sharing your incredible experience with us! We understand that booking with an online travel agency can be nerve-wracking, and we are thrilled that we were able to provide you with a professional and seamless experience. Tim, your sales associate, played a crucial role in creating a diverse and interesting itinerary that included accommodation, internal flights, cruises, land tours, transfers, and meals. We appreciate your understanding and flexibility when unexpected issues like the typhoon and rescheduled flights arose. Our commitment to rearranging plans without any extra cost or fuss is part of our dedication to exceptional customer service. We are truly fortunate to have Mina as part of our team, and we're delighted that she was the star of your journey. Her daily communication, warm support, and dedication to ensuring you had a smooth and enjoyable trip are qualities we deeply value. Your recognition of her tireless efforts means the world to us. We understand the importance of personal services like laundry and local recommendations, and we're pleased that we could assist you with these. Your kind words about our office team's warmth and enthusiasm are heartwarming. Your feedback is invaluable to us, and we are grateful for your recommendations and suggestions for improvement. We hope that Mina's hard work gets the recognition it deserves, and we would be delighted to assist you with future travel plans. Should you decide to return to Vietnam or explore other destinations, please do not hesitate to reach out. Until then, we look forward to welcoming you back soon! Warm regards, Sales Director Lily's Travel Agency
Written September 28, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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