Vietnam Royal Tourism: Private Day Tours & Cruises

Vietnam Royal Tourism: Private Day Tours & Cruises

Vietnam Royal Tourism: Private Day Tours & Cruises
3.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Vietnam Royal Tourism cover all highlights as walking around Old Quarter, Vietnam Museum of Ethnology, Ho Chi Minh Mausoleum, Ho Chi Minh's Residence, Thang Long Water Puppet Theater , Halong bay cruise day tour and all other place for a day tour start from Hanoi.
Hanoi, Vietnam

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


3.5
3.5 of 5 bubbles59 reviews
Excellent
31
Very good
7
Average
2
Poor
0
Terrible
19

candogumbo
Sun City West, AZ1 contribution
4.0 of 5 bubbles
Dec 2016 • Couples
Private tour of Vietnam and Cambodia by private automobile including drivers and guides. Good hotels, and breakfasts and lunches. Included three internal flights, and tickets to sights where needed. Economicallypriced. Guides could have a better command of English, but were very polite, courteous and helpful. Ms. Thuy was very helpful and accommidating.
Written January 9, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

John K
Ben Lomond, CA3 contributions
4.0 of 5 bubbles
Mar 2014 • Couples
Recently my wife and I completed an 18 day trip through Vietnam and Cambodia, all of the arrangements were made by Royal Vietnam. We went through several iterations of the agenda and the company was very flexible in meeting our needs. During the course of our trip which covered Hanoi, Ha Long Bay, Hue, Hoi An, Siem Reap, Ho Chi Minh City, the Mekong Delta and Phu Quoc we were escorted by 4 different guides and drivers. All of the tour operators were professional, knowledgeable and prompt, never being late or missing any commitments. The drivers are to be especially commended as driving is quite the challenge in both countries and they were able to get us around without incident. In addition we took 4 separate plane flights, had numerous different hotel and meal reservations. The execution was flawless, no problems anywhere and a very stress free vacation.

We had a number of lunches that were included in our itinerary and the choice of restaurants and the quality of the food was tremendous. In general, we had fabulous food wherever we dined. In Vietnam when it takes awhile for the food to arrive its because everything is made from fresh ingredients and is very tasty. If you are adventurous, try dining in one of the many night markets, especially if they are featuring fresh seafood.

When I looked for a tour operator to help plan our trip I searched out 4 different companies and for the most part they all had good reviews, so for me it came down to cost effectiveness, ability to easily communicate and a little blind faith. I am happy we choose Royal Vietnam, they did not disappoint.
Written April 4, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Anishuanimu
Pondicherry, India95 contributions
3.0 of 5 bubbles
Dec 2016 • Family
We had booked a 11nights &12days trip to Vietnam and Cambodia through this travel agency. It had both pros and cons
Pros:
-Guides were very friendly and informative and did their best to give us a good time and keep us occupied from the time we arrived till we checked in during departure.
-Food was very good! We didn't expect so much food choices for vegetarians and we were pleasantly surprised. The set menu was a very good idea.
-Transport was good. The drivers were always on time and kept their vehicles very clean.
Cons
Since we booked the trip 5months in advance and paid a 30%advance we expected it to be perfectly organized by the company. However there were several shortfalls which could have been prevented by proper organization.
- We were downgraded to cheaper hotels in Ho chi Minh city ,Mekong cruise and Siem Reap without prior information even though we had booked them 5months in advance. We weren't given the choice of an alternative and we had to put up with whichever hotel we got. Furthermore, the rooms at these hotels were on different floors even though we had asked for neighbouring rooms earlier.
-Mrs Thuy made no effort to contact us and apologize about this change.She did not bother to respond to our emails and even when we called her she told us she could not do anything about this and blamed us for postponing the dates even though we intimated her about the change in dates 5 months back. She also did not inform us about the change in hotel in Saigon till we asked her why she had dropped us at a smaller hotel than we had asked for. She claimed that all the hotels were busy because of the holidays but how can we not get rooms when we booked 5months in advance?
Even though we took all these changes in our stride she made no effort to ask her how the trip went or apologize for the changes.
I would not recommend this travel agency to anybody. Extremely upset with Mrs Thuy.

Written January 2, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nguyen
Vietnam18 contributions
1.0 of 5 bubbles
Jul 2018 • Family
VIET NAM ROYAL TOURISM or AUGUST TRAVEL are just the same SCAM so please do not book the tour/ticket/hotel with them. They will take your money then book services for you without paying the travel companies. Then, when you start your trip, disaster starts, you will be kept asking to pay the service which you had paid, your flight would be changed at last minutes without prenotice. she will keep promising to refund you the money at the end but you will never get it back like many other previous guests. She even scams the guides, transportation agency, hotel as well as many other people who are too kind just same like you. SO, AVOID THAT SCAMMER AT ALL COST.
Written January 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dominique
3 contributions
1.0 of 5 bubbles
Nov 2018 • Couples
Booked a private tour in north Vietnam for me and my wife with them and it was good until the last day. At first, the lady contacted us via email very quick and seemed very nice and kind, supported us with every requests and earned our trust. It seemed a good beginning of a holiday and we paid her 100% before coming to Vietnam. The car, the driver and the tour guide were very friendly, and we have had a good time with their services. On the last day, before we went to the airport, the guide told us to pay all the costs for everything, and the disaster began. It turned out that the driver and the guide are victims, too. The lady keep promising to pay them before the tour ends but she didn't do anything. After a lot of phone calls, she persuaded me to pay them and she will refund me all the money. OK you can call me stupid, but what I supposed to do in that situation? Our flight is coming and we weren't not let go if we don't pay for the guide and the driver, so I had to withdraw more money to give them. I don't blame the guide and the driver cause they were hired and they don't know the lady, either, just do their job to get paid. It is more than 1 month after we come home but still receive nothing from that b *tch, no email reply, phone was locked. After seeing other reviews, I understand that there is no tour company, just a fake name with one woman behind everything. It is totally a scam and don't be stupid like us.
Written January 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shira1234
New York, United States41 contributions
1.0 of 5 bubbles
Jan 2019 • Couples
I generally subscribe to the practice of "if you have nothing nice to say, don't say anything at all." But not now. DON'T DO IT! Do not use this company. We were cheated, cut off and abandoned. From the moment we arrived, we were taken to the wrong hotel. Instead of the one we had chosen and "confirmed", we were taken to something more akin to a youth hostel. Guides we arranged for never showed up; meals agreed upon were not paid for; hotel reservations were canceled, leaving us stranded: on check out from hotels we learned that Thuy's "payment " never came through. Bottom line is that she is a crook.
Written January 7, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Suz_ie9999
CA14 contributions
1.0 of 5 bubbles
Jan 2019 • Couples
We booked and paid for our trip in December 2018 to travel in 2019. We have yet to receive hotel or flights confirmation. Thuy was very responsive up until payment was paid 12/2018.
Since than, I called/Skyped/WhatsApp and emailed for 1.5 months. She finally responded a few days ago and said she will get it to my today after I posted a question how to report her on Hanoi Tourism. It’s been since December we asked for our confirmations. I will update my rating once she does follow through. But for now it’s beyond terrible if a rating 0. I hope VietNam Royal Tourism and Hanoi people will treat tourist with more respect and attract more tourist!

It’s a shame if it fail to, Vietnam is a beautiful country and can bring value to their people from tourist.
Written January 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Ms..Suri Your booking is on 12 April 2019 We will send you confirmation before 3 week on arrival date as normally You got visa already I am so sorry for this inconvenience caused
Written January 27, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mark Eddie Ennew
3 contributions
1.0 of 5 bubbles
Dec 2018 • Friends
Our trip was a 11 day trip to Hanoi, Halong Bay and Ninh Binh it was supposed to be an all inclusivefishing trip for 3 of us!
Our pick up was late at the airport and turned out to be a taxi that I had to pay for! $25
The taxi dropped at our hotel and we weren’t even booked in! We had to get another cab to a different hotel, we were picked up in a small car the next day with our tour guide and a driver for. Days fishing and whilst the guide was a very nice man, the fishing was nothing more than I would do at home! The gear was rubbish, then we went to Halong Bay and we weren’t booked into that hotel and it was embarrassing our guide sorted it out and we stayed in a hotel which was nothing more than a hostel! The next day we were transferred to Halong Bay on a boat for two days which was fantastic until we were about to disembark and the guide on the boat told me I had a phone call and handed me his phone, it was the tour operator (Thuy) who basically begged me to pay the $350 dollars for the boat trip,I felt obliged as she promised the money would be paid back that afternoon to my bank! ( I still haven’t got it and I’ve been home 2 weeks! I’ve e mailed her lots of times and no response) our trip was quite good from there on we spent a couple of days on a fish farm with the family that owned the farm and they were fantastic but it really wasn’t anything like the trip I had booked!
I paid for a confirmed itinerary which ended up nothing like the trip I had booked it seemed to be made up as we went along and it seems that nothing was prior booked and certainly wasn’t paid for! And after reading some other recent reviews it is apparent that this company has also taken money from others who now find Thuy non responsive!
This is shocking! Has anybody else found anywhere to complain?i heard that the Vietnamese have set up a phone line for tourist complaints! I,m going to complain and if need be take this up with the authorities I paid nearly £3000.00 up front and feel RIPPED OFF!
Written January 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ecam41
Miami, FL32 contributions
1.0 of 5 bubbles
Sep 2018 • Business
I am a travel agent and last year decided to take a group to Vietnam, Cambodia and Thailand. I had dealt briefly previously with Vietnam Royal Tourism and decided to get their help and expertise for this group. It took a year of planning, emails back and forth, deposits, and final payment ( 40K) etc. Ms Thuy was there all along to answer questions and to accommodate my group. Finally, we ended being a group of 23, including myself.
Our stay in Vietnam when according to schedule and itinerary. Only the bus that was assigned to our group was not big enough to handle all the suitcases. Next day we had a bigger bus...
All hell started to brake loose when we were checking out of the hotel in Ho Chi Minh City when I get a call from Ms Thuy to let me know they had forgotten to issue the tickets for our next stop, Siem Reap, Cambodia. She had no money to have these issued and asked me to borrow 4k to have them issued. By the time we arrived at the airport tickets had been issued BUT with no baggage allowance, meaning that the price to check In suitcases was $20.00 per kilo. This created a negative ambiance in my group and the events thereafter. I ended up paying half of the total cost which was $5k...
Our next stop, Cambodia was filled with great expectation; great guide, wonderful experience visiting the ruins, good hotel. The night prior of our check out of the hotel in Cambodia I get a call from front desk to advise that the hotel had not been paid for and I as the tour leader was responsible to settle this account. I did and that added an additional 2K to my already growing account. Mind you, all these services had already been previously paid to Vietnam Royal Tourism and they fail to pay the suppliers
Our next flight was taking us to Thailand and to find out that air tickets had been issued once again without baggage allowance. This time it was $40/ kilo. We found out there was a later flight for $125 per person and 20 free kilos so I ended buying these tickets for my group of 23 - total $2875.00.
Prior to boarding our flight I get an email from the operator that had been contracted to handle our group for the next couple of day to advise me they had not been paid and would be unable to provide us with any services. At this time I asked them If I would pay them would they be able to provide us with the services which of course, they did after I paid them $2500.
My disappointment is overwhelming. I had dinner with Ms Thuy when I arrived in Vietnam and never thought that she would do this to me. It is my main concern that this message gets to people and refrain from doing business with Vietnam Royal Tourism in Hanoi.
I have reported them to the Vietnamese Tourist office and the embassy of Vietnam.
Written October 10, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

psante
New York City, NY31 contributions
5.0 of 5 bubbles
Mar 2016 • Couples
I found Vietnam Royal Tourism on the internet and emailed about an extended tour of just Vietnam (we had already been in Thailand, Cambodia, and Laos.) Ms. Thuy immediately got back to me with a wonderful itinerary. After reading the reviews on TripAdvisor, I decided to use their services. My husband and I were very pleased and Ms Thuy was very accommodating and flexible. My emails were answered immediately. We added a cooking class and an overnight cruise on Halong Bay (a must.) All arrangements were made and there was a guide and a driver at our service. It made our visit so pleasant and hassle free. I recommend this company without hesitation.
Written April 23, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Vietnam Royal Tourism: Private Day Tours & Cruises - All You Need to Know BEFORE You Go (with Photos)

Vietnam Royal Tourism: Private Day Tours & Cruises Information

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