Lux Travel Dmc Asia - Inspiring Journeys

Lux Travel Dmc Asia - Inspiring Journeys

Lux Travel Dmc Asia - Inspiring Journeys
5
City ToursMulti-day ToursBoat ToursDay Trips
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Lux Travel DMC, founded by Dr. Pham Ha in 2005, is Vietnam's first luxury tour operator and DMC, now expanding across Asia. With the new tagline “Inspiring Journeys,” the company is dedicated to sustainable development and adheres to strict Environmental, Social, and Governance (ESG) practices. In 2023, it fulfilled 150 Travelife Europe sustainability criteria and aims for 250 for full certification this year. Committed to zero plastic waste and a “net positive” impact by 2030, Lux Travel DMC guarantees 100% customer satisfaction or your money back. Recognized with multiple awards, including the World Travel Awards, Lux Travel DMC offers bespoke tours and holidays, delivering proposals within 24 hours at no extra charge. Contact us now for an unparalleled travel experience!
Hanoi, Vietnam

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles1,224 reviews
Excellent
1,130
Very good
83
Average
2
Poor
3
Terrible
7

These reviews have been automatically translated from their original language.
This service may contain translations provided by Google. Google disclaims all warranties, express or implied, with respect to translations, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and freedom from forgery.

tnsoueid
1 contribution
5.0 of 5 bubbles
Jan 2020
If you are looking for a travel guide in Asia, and willing to visit Vietnam and Cambodia or any other country in this area, then Luxury Travel is the perfect match! We are a newlywed couple living in Lebanon (Beirut) and this trip was our honeymoon.

It was amazing two-week private custom trip through Vietnam with a quick stop in Siem Reap (Cambodia) to see Ankor Wat.

We used to travel with a group of friends and plan everything together, using local guides for day by day trips and tours. I was a little anxious about booking an entire tour through a travel agent located 1/2 around the world, but I am so glad I booked with Luxury Travel.
If I had to take the same tour from a local guide back in Lebanon, it would have costed us double the price. So I decided to go with a guide from Vietnam and my choice laid on Luxury travel as I read all the previous reviews and I even contacted the people who wrote the reviews to make sure that that are all real.
We had a flight problem but coordinating with the agency was smooth and we could directly reschedule our arrival time and date.

The hotels were excellent, and we received VIP treatment at each one, with honeymoon cakes and decorated rooms! Our guides at each stop were excellent as well, very welcoming, friendly yet they kept our privacy, and most of all they took us lots of pictures!

To summarize, it was an incredible experience, I think about every day and wish I could live this perfect time of my life with my husband again and again!
Written January 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Woh! What an amazing summary. Thank you for taking your time to give us an motivational review. Surely our members will be informed about how you enjoyed the fantastic trip and that will keep us going ahead in the next time. We do hope to have another chance to serve again. We wish you are always healthy, happiness & lucky in lifeJ Hao Chu
Written February 5, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Halvar S
Norway58 contributions
5.0 of 5 bubbles
Feb 2020
We came across this agency when browsing the internet, and chose this one among several others. After finishing our 23 days in Vietnam, we are most satisfied with the choice, both the planning,( made by ms Nham in Hanoi Office), and the execution of the trip was perfect from beginning to end.
This was a private tour with a car / driver, and local guide, starting in Hanoi, then to Mai Chau, Pu Luong, Ninh Binh,Ha Long Bay ( cruiseboat ), back to Hanoi for a flight to Hue, then via Da Nang to Hoi An, flight to Phu Quoc island for a week relaxation on the beach, then to Ho Chi Minh city for a few days ( including day trip to Mekong), before going home. Thanks a lot to all involved.
Written February 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Your first sentence initially surprised us. It seems to be hard to have an entire satisfaction from clients who took a long trip in Vietnam - 23 days, but we extremely feel happy that you wholly enjoyed it. Your review is big encouragement for our team & creates a decisive feeling for future clients when choosing our service. A million thanks to you. From Luxury Travel with love
Written March 11, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Bob E
2 contributions
5.0 of 5 bubbles
Feb 2020
Like others I found Luxury Travel online. We were a party of five adults, 70ish. From day one, Loius planned our itinerary, based on where and what we wanted to see/do and throughout advised/suggested adjustments; including upgrades. I feel I pestered him with questions but he never failed to respond. We visited Hanoi; Halong Bay; Hue; Hoi An; Siem Reap; Saigon; Phu Quoc and Bangkok. All different; all brilliant and all our guides spoke very good english, were extremely knowledgable and almost felt part of 'the family'. Our transport was always clean with plenty of cold water supplied and the drivers were excellent. Highlights? the whole 18 days was one big highlight; it was truly a trip of a lifetime. However, I (we) would have to mention our cruise on Halong Bay. We were upgraded to Heretage Cruises. The boat was immaculate. The meals 'out of this world' and the staff so charming. Booking on behalf of friends I felt some degree of apprehension booking through a 'foreign' company. Totally vindicated; Luxury Travel are a highly competent and professional company and I am so glad I followed my heart. Going to Vietnam? Go Luxury Travel
Written March 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Bob, Thank you very much for your kind recommendation on Trip Advisor. Your praise of our service and its people is most gratifying. I am pleased that you all liked your trip and happy that the memory of our custom tour will give you many years of enjoyment. One again thank you for your trust and always support me and Luxury Travel by your sincere suggestions and valuable advises. It helps us grow up and develop to continue serve the great client like you. By the way, being a "By Referral Only" company, I believe that in the future your family or friends will travel with us to Vietnam as well as Indochina, Myanmar and Thailand? Thank you for the lucky gift from Wales. If you need anything, do not hesitate to contact me and keep in touch.
Written March 18, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ShreyasHosur
Bengaluru, India8 contributions
5.0 of 5 bubbles
Mar 2020 • Couples
We were in Vietnam for 10 days in early March 2020. Vietnam exceeded our expectations in every aspect; be it the hotels we stayed in, the restaurants we dined at, or the places we visited. Thanks to Luxury Travel for their impeccable planning, selection of places and their hospitality. The guides, the drivers and the vehicles they provided were outstanding. Diep, our tour coordinator was absolutely thorough with the arrangements. Not a hiccup anywhere. She guided us through the entire planning from almost 3 months before our visit. She even visited us at our hotel in Hanoi and gave us some very nice souvenirs. Also, almost everyday she would check up on us if we were doing well and were happy with our arrangements.
We started from the North, from Hanoi and travelled Southwards to Halong Bay, Hoi An, Hue and flew out from Ho Chi Minh City. At every place we were provided with a resourceful, knowledgeable, English speaking guides who were with us from the time of arrival at the airport to departure to the next city. The best part of it was that they took care to make sure that we got the best of vegetarian food everywhere we went. The meals were arranged at some of the most authentic restaurants and we got to taste the best of Vietnamese food. The cruise at the Halong Bay was breathtakingly beautiful. Hoi An looked like a picturesque time capsule. We thoroughly enjoyed the idyllic old city, the serene beach and the vibrant night market. Hue was also beautiful with its beautiful pagodas, palaces and the citadel. We had the perfect guide through these as Mr Fletcher was knowledgeable, friendly and an enthusiastic photographer. We have some of our best pictures taken by him in these beautiful places.
We concluded our trip in Ho Chi Minh City with our visit to Cu Chi tunnels and the War Remnants Museum which embodies the pride, intelligence and resilience of Vietnamese people and peeks into the atrocities they have overcome.
Vietnam is a beautiful country. Our visit was more memorable because of the hospitality and hassle free arrangements offered by Luxury Travel. We highly recommend them if you're planning a trip to Vietnam. And we would go with them on any of our future trips to any country in South East Asia.
Thank you for making our trip an absolutely memorable one.
Written March 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Shreyas, greetings from Hanoi! I wanted to take a moment to thank you for your kind remarks in the review I have just received from you. Your praise of our service and its people is most gratifying. I am pleased that you and your partner liked your trip and happy that the memory of our custom tour will give you many years of enjoyment. One again thank you for your trust and always support me and Luxury Travel. A promise for more attractive offers and gifts for your next vacations to Southeast Asia or even your friends are also get the same if they get your introduce to Luxury Travel. Please contact me at any time and stay in touch. Best Regards, Lara Do
Written April 6, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ipshita Roy
15 contributions
5.0 of 5 bubbles
May 2022 • Family
Me and my family took a vacation to Vietnam end of May 2022, and we opted for LUX travels to plan our trip. Our travel agent was very patient on drafting the perfect itinerary as per our needs.

We went for a 7days trip to Vietnam, including Ho Chi Mihn City, Da Nang, Hoi An, Hanoi and Halong Bay. We absolutely loved it!! Vietnam has a bit of everything.. beautiful culture, amazing food, warm people, exotic sights, vibrant colors and profound history of love, bravery and resilience.

Our guides and drivers in all the places were excellent and were so friendly! The hotels were luxurious and food was authentic Vietnamese(such yummu street food!!). The experiences included in the package like fishing, kayaking, round boat trip, cycling tour, cyclo tour etc were amazing and we all enjoyed them so much.

I would really like to thank Lux Travels DMC for such a memorable and amazing experience!!
Written June 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mrs. Ipshita Roy, Thank you so much for your sharing after the holiday to Vietnam with Lux Travel DMC. Your satisfaction will be the most valuable reward which helps us to maintain the quality of our services further. We specialize in tailor-made holidays in Southeast Asia. If you and your family have any enquiries about the upcoming holidays in Southeast Asia, feel free to contact us. we will be happy to help you to create an unforgettable upon your dream. Thank you again for your trust and for using our service. We looking forward to serving you again. Best regards Lux Travel DMC Team
Written June 28, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Karen O
Tokyo Prefecture, Japan14 contributions
2.0 of 5 bubbles
Dec 2022 • Family
Normally, when one reviews a travel agency, one has good things to say, especially when they tend to cater to high end travelers. In this case, I would avoid this group. While they were able to book an ok a number of properties as planned, agents were swapped mid trip and the level of communication once on the ground was less than helpful. Flights were changed and not communicated in a timely manner. We had several mishaps and miscommunications. We would not recommend this agency and are happy to respond to queries from prospective clients.
Written December 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Ms. Karen O'Neill, We sincerely apologize for our company. We deeply regret that our staff had not supported you well upon your expectations. When Vietnam Airlines canceled your flight to Phu Quoc suddenly on 24 December, there was only one direct flight with Bamboo Airway with limited available seats in that situation. Our staff did not have any better choice by saving the flight to Phu Quoc with Bamboo Airway to ensure you can take the flight to Phu Quoc in time following your program. Our staff should be more helpful to inform you sooner to let us know about your situation. After we agreed two months ago, your flight to Ho Chi Minh City was at 8:40 on 26th December. However, that was our staff's fault, when she had not reminded you sooner to find the opportunity to change your flight after 9:00 am upon your suggestion. I hope you understand this is the new travel consultant we have been training. We take full responsibility for the unprofessional way she solved your situation. Please be assured that this situation will never happen again at our company. Once again, thank you for travelling with us. If you have any feedback to help us better, kindly share it with us at the email sales@luxtraveldmc.com, we highly appreciate it. We hope that the coming year brings you peace and prosperity. Yours faithfully, Guest Relations Manager Hanna Nguyen (Ms.)
Written January 4, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Zoe C
Pacifica, CA4 contributions
5.0 of 5 bubbles
Nov 2023 • Family
We initially found Lux Travel through a Google search as I was trying to plan a family vacation for 6 adults and a toddler and an infant in November. We were looking to experience all of Vietnam within 3 weeks. We had emailed many companies and Jolie from Lux Travel contacted me immediately. There was great communication from the start. She was extremely attentive to our needs especially when we needed to make modifications to accommodate our little ones. I gave her a few recommendations as to activities we wanted to participate in and hotels that we wanted to stay in. She was able to incorporate these requests into our itinerary and we could not have been more pleased. Our vacation was more than we could have ever dreamed of.

We ended up on a 3 week tour starting from Hanoi and worked our way down to Saigon. From pickup to drop off, everything was extremely easy and punctual. The staff were incredibly friendly. The tour guides were knowledgeable and extremely accommodating of our large group. Jolie built us a wonderful itinerary that allowed us to really experience the culture of Vietnam. I have already recommended at least 5 family members to Jolie to plan a vacation.

One thing to highlight our incredible experience was when we had left our stroller behind in a restaurant the night before there was flood in the town. We realized it a few days later when we were far away from the town. Our guides helped us retrieve the stroller and were able to have it shipped to our hotel in Saigon over 8 hours drive away. We were so grateful of this kindness and excellent customer service. Everyone truly went above and beyond for us to ensure that we had our necessary baby equipment for the rest of the trip.

Thank you so so so much Jolie and the rest of the staff. This was the trip of a lifetime!
Written March 24, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Zoe, Blessing morning to you from Hanoi, Vietnam. Firstly, I want to take a moment to thank you for your kind remarks, and recommendations in the review. Your praise for our services and its people is most gratifying. It is unusual for someone to take the time to express their satisfaction with a product or service in this way. It’s people like you who make our special effort worthwhile. We are eager to continue to deliver and further augment the service excellence that you value. From the very beginning it was an exciting experience to plan the trip out for your family and your family trip is a remarkable itinerary. A promise for more attractive offers and gifts for your next vacation to Thailand or even your friends also get the same if they get introduced to Lux Travel DMC. Please contact me at any time and stay in touch. I do appreciate your recommendations for our service to another family. Thank you once again for your kind words of appreciation, and we look forward to welcoming you again to some new destinations in Southeast Asia. If you need anything, please do not hesitate to contact me or our team. Have a nice week! Jolie.
Written March 25, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

BiglinesMtnGuy
Vancouver, Canada73 contributions
5.0 of 5 bubbles
Nov 2022
This was our first trip to Vietnam and our first trip organized by a travel agent (we normally plan and book everything ourselves). It was absolutely the way to go. Far less time-consuming, and much better value and experience overall based on their connections, expert knowledge and network of guides, drivers, hotels etc. Ms Trinh Tran was absolutely lovely to work with. She took the time to customize an itinerary according to our interests and budget, accommodated a number of changes along the way, checked in on us while traveling to ensure everything met our expectations, proactively dealt with a minor hotel issue during our travels all behind the scenes, and took the time to meet us at the beginning of our trip. Our experience with LUX Travel honestly couldn't have been any better and exceeded our expectations. We've recommended them to friends planning a trip to VN and Cambodia and will book with them again for more SE Asia travels in the future.
Written December 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mr.Chris & Mrs.Heather Underwood, On behalf of Lux Travel DMC, wishing you all health, happiness, and success Thanks for taking the time to share such a detailed and excellent review of your experience with us in Vietnam and Cambodia. Your satisfaction will be the most valuable reward which helps us to maintain the quality of our services further. Lux Travel DMC specializes in tailor-made luxury holidays in Southeast Asia. If you and your friends have any inquiries about the upcoming holidays in Southeast Asia, feel free to contact us. we will be happy to help you to create an unforgettable upon your dream. Thank you again for your trust and for using our service. We looking forward to serving you on your next holiday. Best regards Lux Travel DMC Team
Written December 25, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mounia T
2 contributions
5.0 of 5 bubbles
Aug 2024 • Family
As a family of four, with two teenage girls aged 12 and 16, we recently embarked on our second trip to Vietnam. After a first experience eight years ago with another agency, we had high expectations for this new adventure. We were delighted to see that this second agency not only met our expectations, but even exceeded them.

From the beginning, we were impressed by the attention paid to our specific needs. The team was attentive and extremely available throughout the preparation of the trip. Thanks to their patience and regular exchanges, we were able to rediscover Vietnam in a new and rewarding way, despite the fact that this was our second visit.

Special thanks to Anne-Duc, who played a key role in preparing our stay. His availability and wise advice were a great help to customize our itinerary and make this trip unforgettable.

We warmly recommend this agency to all families wishing to live an authentic and perfectly organized travel experience.
Automatically translated
Written August 10, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chère Madame Mounia, Merci infiniment pour ce retour si chaleureux et détaillé. Nous sommes ravis d'apprendre que votre deuxième voyage au Vietnam, organisé par notre équipe, a surpassé vos attentes et a su vous offrir une expérience nouvelle et enrichissante. Il est toujours gratifiant de savoir que notre attention aux détails, notre écoute, et notre disponibilité ont contribué à rendre votre séjour mémorable. Nous accordons une grande importance à la personnalisation de chaque voyage, et c'est un plaisir de savoir que vous et votre famille avez apprécié cet aspect de notre service. Un grand merci également pour vos mots aimables à l'égard d'Anh Đức. Il sera ravi de savoir que son engagement et ses conseils ont joué un rôle clé dans la réussite de votre voyage. Nous serions honorés de vous accompagner dans vos futures aventures et nous espérons avoir le plaisir de vous revoir bientôt pour une nouvelle découverte du Vietnam ou d'ailleurs. Merci encore pour votre recommandation, elle signifie beaucoup pour nous. Equipe Lux Travel DMC
Written August 11, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Paolo C
2 contributions
5.0 of 5 bubbles
Apr 2024 • Friends
We visited Vietnam and Cambodia in a private group of 11 friends, 15 days excluding flights.
First northern Vietnam (Hanoi, Tam Coc, Ha Long), then I fly to the center (Hoi An, My Son, Hue), then I fly to the south (Saigon, Cu Chi, Ben Tre, Can Tho, Chau Doc), then navigation on the Mekong towards Cambodia up to Phnom Penh, then bus to Siem Reap to visit Angkor Thom and Angkor Wat, finally bus to Bangkok for a tour of the city and the return to Italy.
The journey was beautiful, among unique places in the world, lush nature and extremely calm and sociable people.
The local agency in Hanoi, and in particular Nam Dang, took care of our trip down to the smallest detail and everything went in the best possible way and without any inconvenience beyond all expectations.
The service was perfect in the organizational and finalization phase of the itinerary, in the choice of hotels, in the selection of the guides (all spoke almost perfect Italian), the drivers (always punctual and kind) and the means of transport.
It was my sixth experience with Evaneos and they have all been excellent, but this was perhaps the best, also due to the complexity of the journey through three countries. The trip is highly recommended and the local agency highly recommended.
Google
Written April 27, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Caro Paolo Innanzitutto vorrei ringraziarvi per aver visitato il mio paese e aver utilizzato i servizi della mia azienda. All'inizio ero un po' preoccupato perché non sapevo se a tutti i membri del team piacesse il Vietnam così come i servizi della mia azienda! È una vera fortuna, perché va tutto bene, tutti amano il mio paese, amano il mio vicino: la Cambogia. Si dice che l'anima di un viaggio sia la guida turistica, è proprio vero che tutte le guide turistiche fanno un buon lavoro e soddisfano i tuoi desideri. Per favore manda i miei saluti a tutti i membri del gruppo! Spero che dopo questo viaggio amerai ancora di più l'Indocina e avrai dei bei ricordi del Vietnam. Nel prossimo futuro, speriamo che accompagnerai nuovamente la nostra azienda per esplorare più luoghi. Grazie mille Lux Travel DMC
Written May 2, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Lux Travel Dmc Asia - Inspiring Journeys - All You Need to Know BEFORE You Go (2024)

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