Travel Authentic Asia
Travel Authentic Asia
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About
Travel Authentic Asia is a professional inbound tour operator and destination management company to Vietnam, Laos, Cambodia and Thailand. Our services include day trips, private & tailor made holidays, set departure small group tours. Travel Authentic Asia commited to inovative style that help travelers to reveal the hidden charms of authentic Asia.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
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5.0
531 reviews
Excellent
512
Very good
13
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5
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0
Terrible
1
SKR179
Leeds, UK151 contributions
Dec 2019 • Couples
We used Travel Authentic Asia to book the Halong bay full day tour and we were not disappointed. We decided to take a private tour rather than one offered by our cruise ship,Celebrity cruises , as it was only for 6hrs around the bay and for a larger group. This private tour was 9hrs and 16people max and cheaper.
Le Ngoan our tour contact was great during the booking process and kept us upto date with itinerary until the date.
Our tour guide met us as the front of the port as explained to us and he was great. His English and knowledge of Vietnam overall and the Halong Bay Area was great.
Lunch was provided on the boat and was sufficient included in the tour cost.
Our Dietary requirements were taken into account and catered for. As a Muslim couple we did settled for a non seafood (preference) and a veggie lunch. 1 soft drink was provide with lunch but more could be purchased at reasonable prices. We were offered a complementary water in a lovely glass bottle when we first boarded the junk boat.
Toilets on the boat were clean and spacious
The boat was more than enough for 16 people suggested on the tour.
We left early around 9am and sailed out into the Bay where it was not busy at all. The weather and scenery was beautiful.
We went around the fishing village on a 4 person boat but there was the option to kayak. Wouldn’t suggest it if you are not fit or comfortable as the tour around the fishing village area took approximately 45mins
We skipped the pearl farm here but visited one onshore at the end of the Halong bay tour before heading back to our ship. There was no pressure to buy jewelry etc which was good
Whilst on the bay We visited one cave and relaxed on the beach for a short time taking photos. There were no other group tours whilst we went up and down to the cave ( slippery and tiring up the 100 or so steps ) so it was lovely and not busy at all.
I would recommend Travel Authentic Asia and will definitely use them again if we travel back to this area of the world again.
Le Ngoan our tour contact was great during the booking process and kept us upto date with itinerary until the date.
Our tour guide met us as the front of the port as explained to us and he was great. His English and knowledge of Vietnam overall and the Halong Bay Area was great.
Lunch was provided on the boat and was sufficient included in the tour cost.
Our Dietary requirements were taken into account and catered for. As a Muslim couple we did settled for a non seafood (preference) and a veggie lunch. 1 soft drink was provide with lunch but more could be purchased at reasonable prices. We were offered a complementary water in a lovely glass bottle when we first boarded the junk boat.
Toilets on the boat were clean and spacious
The boat was more than enough for 16 people suggested on the tour.
We left early around 9am and sailed out into the Bay where it was not busy at all. The weather and scenery was beautiful.
We went around the fishing village on a 4 person boat but there was the option to kayak. Wouldn’t suggest it if you are not fit or comfortable as the tour around the fishing village area took approximately 45mins
We skipped the pearl farm here but visited one onshore at the end of the Halong bay tour before heading back to our ship. There was no pressure to buy jewelry etc which was good
Whilst on the bay We visited one cave and relaxed on the beach for a short time taking photos. There were no other group tours whilst we went up and down to the cave ( slippery and tiring up the 100 or so steps ) so it was lovely and not busy at all.
I would recommend Travel Authentic Asia and will definitely use them again if we travel back to this area of the world again.
Written January 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sal
Hoi An, Vietnam98 contributions
Dec 2019
We recently traveled for three weeks in Vietnam using Travel Authentic Asia. Our itinerary included HCMC, Mekong Delta, Hoi An, Ninh Binh, Halong Bay, Sapa, and Hanoi. Throughout our travels, this company checked in with us daily to make sure everything was going smoothly. My husband and I have traveled extensively throughout the world and can honestly say that this company is the best one we have ever used! We highly recommend them!
Written January 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AH1212
London, UK34 contributions
Jan 2020 • Solo
I decided on a whim to travel Vietnam solo and sought out a travel agent to help with arrangements. I’d contacted a number of companies in the UK but Travel Authentic Asia were by far the most competitive and offered the most interesting itineraries.
My consultant Jennifer was very helpful, professional and patient throughout the process and my numerous requests for changes. She found me a great motorbike street food tour in Hanoi which was a personal favourite.
All tours in Vietnam were perfectly organised and transfers were always on time.
I really noticed and appreciated how well organised my itinerary was when I arrived in Hanoi. I had a flight from Ha Long Bay to Luang Prabang and my tour guide on the cruise was called the night before docking inform him and ensure I got to the airport in time. I was then met by Jennifer - a nice surprise - and driver the next day as arranged. Jennifer even bought me some face masks for the airport.
My consultant Jennifer was very helpful, professional and patient throughout the process and my numerous requests for changes. She found me a great motorbike street food tour in Hanoi which was a personal favourite.
All tours in Vietnam were perfectly organised and transfers were always on time.
I really noticed and appreciated how well organised my itinerary was when I arrived in Hanoi. I had a flight from Ha Long Bay to Luang Prabang and my tour guide on the cruise was called the night before docking inform him and ensure I got to the airport in time. I was then met by Jennifer - a nice surprise - and driver the next day as arranged. Jennifer even bought me some face masks for the airport.
Written January 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
passionatetraveller7
London, UK34 contributions
Dec 2022 • Couples
Fantastic customer service from start to finish. Special thanks to Jenny and Maya who were always at hand via WhatsApp to answer any questions or solve any problems that arose promptly.
Due to my UK bank not completing my fund transfer before I travelled I had the pleasure of meeting the entire TAA team when I went into their office to make full payment when I was in Hanoi. Being in the UK I was slightly apprehensive at the start to be sending money to a company in Vietnam that I knew nothing about apart from some reviews on the internet. But I have to say it was the best decision I made. Even though my payment had not arrived with TAA they still went ahead and booked my 12 hotels and 4 internal flights for our one month trip to Vietnam and Cambodia. The trust they showed in me to do this and the level of customer service throughout our trip you would not get from a UK tour operator. The itinerary that Jenny put together was perfect for what we wanted and was excellent value for money compared to booking with the big brand UK tour operators.
I cannot recommend this company high enough and will definitely be using them again in the future.
Due to my UK bank not completing my fund transfer before I travelled I had the pleasure of meeting the entire TAA team when I went into their office to make full payment when I was in Hanoi. Being in the UK I was slightly apprehensive at the start to be sending money to a company in Vietnam that I knew nothing about apart from some reviews on the internet. But I have to say it was the best decision I made. Even though my payment had not arrived with TAA they still went ahead and booked my 12 hotels and 4 internal flights for our one month trip to Vietnam and Cambodia. The trust they showed in me to do this and the level of customer service throughout our trip you would not get from a UK tour operator. The itinerary that Jenny put together was perfect for what we wanted and was excellent value for money compared to booking with the big brand UK tour operators.
I cannot recommend this company high enough and will definitely be using them again in the future.
Written January 10, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear passionatetraveller7,
Thank you so much for taking the time to review your experience with Travel Authentic Asia. We are delighted to hear that you had a fantastic trip and that our team provided you with excellent customer service throughout the entire process.
We appreciate your kind words about Jenny and Maya, and we are glad that they were able to assist you promptly with any questions or concerns you had during your trip. We are also happy to hear that you felt comfortable visiting our office to make your payment and that you trusted us to book your accommodations and flights even before your payment arrived.
Thank you for your recommendation and for choosing Travel Authentic Asia for your Vietnam and Cambodia trip. We look forward to the opportunity to assist you with your future travel plans.
Best regards,
Quinn Tran
Written May 5, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dolly6273
Northern Ireland1,220 contributions
Jan 2020 • Couples
Had a wonderful Very Best Halong Bay Tour as part of a private cruise port excursion. Our group of 19 participants enjoyed this tour so much. We all talked about it for days after.
All the participants have been very positive and enjoyed the tour so much. We were in a junk boat which had capacity for up to 45 passengers but as there were 19 of us it was so spacious. Lovely lunch provided.
It was so well organised with excellent communication with Ngoan prior to the trip. This was evident on the morning of our trip at Chan May cruise port. Detailed instructions from Authentic Asia meant we were away from the port quickly to start our trip. Tour guide was on the day, Ricky Tii was an excellent guide. What a lovely pleasant helpful young man. He is a credit to the company. He went above and beyond for one of the trip participants who sustained a facial injury a few days prior to the trip in a different port whilst she was exploring independently. Such kindness towards this lady.
I cruise a lot and don't think I've ever dealt with such a well organised company who are so pleasant to deal with.
All the participants have been very positive and enjoyed the tour so much. We were in a junk boat which had capacity for up to 45 passengers but as there were 19 of us it was so spacious. Lovely lunch provided.
It was so well organised with excellent communication with Ngoan prior to the trip. This was evident on the morning of our trip at Chan May cruise port. Detailed instructions from Authentic Asia meant we were away from the port quickly to start our trip. Tour guide was on the day, Ricky Tii was an excellent guide. What a lovely pleasant helpful young man. He is a credit to the company. He went above and beyond for one of the trip participants who sustained a facial injury a few days prior to the trip in a different port whilst she was exploring independently. Such kindness towards this lady.
I cruise a lot and don't think I've ever dealt with such a well organised company who are so pleasant to deal with.
Written January 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mitch H
1 contribution
Mar 2023
If you are seeking to travel in SE Asia with a few good friends, we highly recommend Travel Authentic Asia. We are truly grateful to Ngoan Lee and her team for organizing a month-long tour to Vietnam, Cambodia, Laos, and Thailand. Before we chose the company, Ngoan fielded endless questions that assured us of the competence of the outfit and gave us the opportunity to fine tune the program to our interests and experience. Once on tour, guides were friendly and knowledgeable, the hotels comfortable, the food excellent, and the itinerary well organized, varied and truly engaging. We greatly appreciated the attention to detail, flexibility of the itinerary and solicitousness for our welfare. Should we travel to the region again, we would not hesitate to go with TAA.
Written April 7, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mitch H,
Thank you very much for your extremely detailed review.
At Travel Authentic Asia we always do our best to bring you the best experience and tips so you can discover as many places as you want to go in the perfect way.
We are delighted to know that you are satisfied with the schedule we help you complete with the dedication of the guide and the good experience of the hotel and cuisine here.
We hope to welcome you and your friends and relatives to Southeast Asia again.
Best regards,
Quinn T-on behalf of Travel Authentic Asia
Written April 28, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kevin32080
St. Augustine, FL58 contributions
Jan 2024 • Family
This was a cruise vacation throughout southeast Asia. The cruise and the entire vacation was wonderful. What made this vacation amount the best ever was our experiences with Authentic Asia for our port stops in Vietnam. If you have been on cruise vacations and taken the ship’s excursion experiences they are nice, but cumbersome and crowded and limited. We scheduled private tours for the 4 of us in each of our stops for not much more and sometimes even less that we would have paid for less experience on the ship. In each instance we had a private guide, driver and vehicle, meals, the hotels in Hanoi, our very own junk boat for 50 people on Ha Long Bay, the jeep tour in the back streets of Hanoi, tours of the Citadel at Hue, Ho Chi Minh City, Ben Than Market and more.. in every instance our expectations were far exceeded and this group made our vacation go from wonderful to spectacular. I started putting the trip together with them through email approximately 5 months before our departure and I actually didn’t know exactly what to expect upon our arrival. But the instructions for meeting, payment, itineraries, etc were all crystal clear and we didn’t experience even one hiccup the entire time! The communication throughout the design and reservation process was excellent as well as through whatsapp during the trip. I couldn’t have asked for more or better service! All the guides were excellent and the tours well thought out. I will definitely use Authentic Asia for future trips to this part of the world! My sincerest thank you from myself and my family! You truly made our trip exceptional!!
Written February 8, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Kevin32080,
Thank you very much for your review.
We're thrilled to hear that your experience with Authentic Asia made your vacation in Vietnam truly exceptional.
Providing private tours allows us to tailor experiences to your preferences, ensuring a more intimate and immersive journey compared to crowded ship excursions. It's fantastic to know that your expectations were far exceeded at each stop, from Hanoi to Ha Long Bay, and beyond.
Your kind words about our guides and the well-thought-out tours mean the world to us.
We're honored to have been a part of your unforgettable journey and look forward to welcoming you and your family back for more adventures in the future!
Warmest Regard,
Quinn Tran
Written March 2, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jesus Martinez
Mexico City, Mexico4 contributions
Dec 2019 • Friends
Two of the best tours we had in our cruise trip to Asia, I strongly recommend them, Roky the guide is very knowkedge about the places as well as culture and local customes. Both tours were very enjoyable, street much was great.
The operator company is formal and responsable.
Contact Me. Ngoan Le • ngoan.le@travelauthenticasia.com
The operator company is formal and responsable.
Contact Me. Ngoan Le • ngoan.le@travelauthenticasia.com
Written January 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Penelope H
Epsom, UK47 contributions
Jan 2020 • Couples
We have just completed a two week tour of Vietnam and Cambodia all arranged by Travel Authentic Asia. Our travel Consultant Mya has been so helpful from our initial emails back in May of last year right through our tour. She came to our hotel in Hanoi to meet us, and all the arrangements - from drivers picking us up at airports, hotels and guides have all been excellent. We have been to Hanoi, Ha Long Bay, Hue, Hoi An, Hi Chi Minh city, Phnom Penh and Siam Reap. Each place was interesting, although the Cruise on the Regina Grande stands out as truly luxurious. But all along the way May was on Whatsapp checking everything was running smoothly, the guides were all very professional and made our trips to each destination really special. I can highly recommend this company for a flawless and perfect trip.
Written February 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
208rafia
12 contributions
Feb 2023
We are so happy that we chose Travel Authentic Asia to plan, organize and produce the wonderful and special trip to Vietnam.
Already at the first stage, we felt that we were talking with a local, experienced agency, attentive to our special wishes and needs. Jenny helped us a lot to build an itinerary that matched our desires, so that we could experience in the best way the essence of life in Vietnam.
We especially asked to have an opportunity to get to know the lives of the residents and not just to walk around the places and tourist sites, but to actually go to the villages, the alleys and the restaurants where the residents themselves eat and meet - and that was indeed the case.
Also Maya, who accompanied this stunning trip behind the scenes, took care of every detail and took care of the solutions to the difficulties that arose with some service provider efficiently, pleasantly and quickly.
The guides were amazing too, Linda and Maya (Hanoi), Bao (Hoi An), Mya (on the Vespa tour in Saigon) and Tan (in Saigon). They all speak clear and excellent English, are pleasant and helpful. Close relationships were formed with all of them, which we hope will be maintained.
First, we recommend going to visit Vietnam. We were only there for two weeks and we feel that we could definitely have stayed much longer in this special country. The views, the people, the food... what not actually...
Secondly, those who are thinking of going to Vietnam - then only with Travel Authentic Asia.
From a test we conducted before contacting Travel Authentic Asia and after we tried with Jenny and the rest of the team - we highly recommend only Travel Authentic Asia!
Already at the first stage, we felt that we were talking with a local, experienced agency, attentive to our special wishes and needs. Jenny helped us a lot to build an itinerary that matched our desires, so that we could experience in the best way the essence of life in Vietnam.
We especially asked to have an opportunity to get to know the lives of the residents and not just to walk around the places and tourist sites, but to actually go to the villages, the alleys and the restaurants where the residents themselves eat and meet - and that was indeed the case.
Also Maya, who accompanied this stunning trip behind the scenes, took care of every detail and took care of the solutions to the difficulties that arose with some service provider efficiently, pleasantly and quickly.
The guides were amazing too, Linda and Maya (Hanoi), Bao (Hoi An), Mya (on the Vespa tour in Saigon) and Tan (in Saigon). They all speak clear and excellent English, are pleasant and helpful. Close relationships were formed with all of them, which we hope will be maintained.
First, we recommend going to visit Vietnam. We were only there for two weeks and we feel that we could definitely have stayed much longer in this special country. The views, the people, the food... what not actually...
Secondly, those who are thinking of going to Vietnam - then only with Travel Authentic Asia.
From a test we conducted before contacting Travel Authentic Asia and after we tried with Jenny and the rest of the team - we highly recommend only Travel Authentic Asia!
Written February 28, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Rafi A,
Thank you so much for sharing your wonderful experience with Travel Authentic Asia!
We're thrilled to hear that Jenny and the rest of our team were able to create an itinerary that matched your desires and helped you experience the essence of life in Vietnam. We're also happy to hear that Maya was able to provide great support and care throughout the trip. We will make sure to share your feedback with Linda, Maya, Bao, Mya, and Tan as well.
Thank you for choosing us as your travel partner and we hope to see you again soon for another unforgettable adventure in Vietnam!
Best regards,
Quinn Tran, from Travel Authentic Asia
Written May 5, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you go to their website you can contact them from there. Very responsive. Just allow for time difference
Written April 10, 2019
Hey HKMays, Can i know how much did it cost you for the whole trip and whch places did you cover and for how many days?
Thanks
Written April 29, 2018
We will be sailing on Westerdam November 27 from Singapore
Want to organize private tour with CC members
Where was the bus waiting for your group inside the port or near the gate
The reason i am asking because Smiletoursvietnam can meet in the port
Will be nice to hear your recommendations
Thanks Larisa
Written April 3, 2018
Hi, Larisa,
We didn't tour with Authentic Asia from off a ship. We flew to Bangkok from Singapore and that is where they met our group at the airport. Then we flew from country to country where their guides promptly met us at arrivals, complete with our name on a board they were holding when they greeted us. I'm sure that this company will meet you at the closest point possible to the ship. As I wrote in my review, I HIGHLY recommend them in every way. Email Ngoan to ask about meeting point from ship.
Written April 5, 2018
I've reached out to the company via email but haven't heard anything back. Do they accommodate single travelers?
Written March 29, 2018
Dear skytalgur
We are so sorry for this inconvenience. Hope that is would not upset you too much.
If we are correct, you sent us request under the name Raquel Rodriguez. We have checked the system and work out that your request has been assigned to one of our staff and she is working on the plan for you. The problem was that this staff had a very big group (70 people) to travel to Halong Bay so she had came down there to make sure everything is perfect for the group and just forgot to note with you.
Please take our deepest apology for this inconvenience and hope you enjoy the plan we have for you.
Best regards,
Sonny Le
Manager of Travel Authentic Asia
Written March 30, 2018
sm582018
New York City, New York
I am unable to find on your website your cancelation policy. Can you please tell me what it is or where I can find it?
Thank you.
Written January 7, 2018
You should join the cruise critic role call for your cruise, and you may find other people who are interested in doing the same tours as you, this will make it much cheaper. Their organisation of our tours was excellent. We did three tours with the same group from our ship to Ho Chi Minh City, Hue Danang and Halong Bay, all were excellent.
Written April 10, 2019
Hi. I have been trying to get in touch with this company as I was so impressed with the reviews here on TA and also the tours they offer on their website. The form on the website is not working and I have not had a response to two emails I have sent to the info@'. I also tried the hcmc@ but received an error message to say the account does not exist. Can anyone help? Do they still exist?
Written February 8, 2017
Hi 123willow123, sorry have just seen this now but I can see Sonny has sorted you out. Good choice! Can't recommend these guys enough!!!
Written February 22, 2017
Hi there; we will be on a Cruise Line (Celebrity Cruise) arriving at the Halong Bay on March 7/8th. A package was already set up for a Marci Gorenstein on another date (different ship), and I would like to arrange the same for the above dates. I was referred to ask for Ngoan Le. Can you please arrange for him to contact me as I want to post this for a group of 10 and need to get further information.
How to I contact someone to make arrangements for this tour.
Written December 15, 2016
Hello Gail O,
Thank you very much for your question and interest in our services. Yes, it is our great pleasure to help you with Halong cruise and other travel services when you come to Vietnam.
Ngoan Le is our Sale Executive and she is always available at your disposal.
Please send us your email adress thru the contact form that available on Travel Authentic Asia website or you can get her directly at her mail address.
Thank you very much,
Best regards,
Written December 15, 2016
Do you know Ngoan Le? I am trying to locate him.
Written December 15, 2016
Hello Gail O,
Yes, Ngoan Le is Travel Authentic Asia's Sale Executive. Please send her your contact detail or talk with us through our live chat that available on our website for your travel need details.
Thank you very much and best regards.
Written December 15, 2016
any further comments about Travel Authentic Asia?
Thanks
Written January 27, 2015
Travel Authentic Asia is a company that specializes in organizing small private tours to Vietnam as well as Laos, Cambodia and Thailand. We focusing on bringing to travelers the special experiences of an authentic Asia as the company name implies.
Your itinerary is built with a great flexibility at your own style, interests and budget. We are local operator, we live here and know well about our places and what we offer are from years of experience and expertise. Our travel consultants are happy to take care of your every single request and follow you along the way to make sure that your experience here is excellent.
Travel Authentic Asia team
Written February 24, 2015
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.