Hanoi Transfer Service
Hanoi Transfer Service
5
City ToursTaxis & ShuttlesPublic Transportation SystemsSightseeing ToursPrivate Tours
9:00 AM - 5:00 PM
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 6:00 PM
Sunday
9:00 AM - 5:00 PM
About
Since 2000, Hanoi Transfer Service (HTS) has provided a wide range of luxury transfer services (airport transfers, Car rentals, Daily trips, Packages tours ). We also offer private tours of one or more days visiting some of the most beautiful places in Vietnam such as Halong bay, Sapa, Hue, Hoi An, Nha Trang, the Mekong river and much more. Over the years, HTS has earned a reputation for quality and innovation by providing outstanding services, delivering only the utmost in class and distinction. We are proud to say we are among the best companies in Vietnam to offer transfer services and informative private tours at reasonable prices. To guarantee the best service we have chosen only the highest quality vehicles with air conditioning and have recruited the BEST professional drivers. All our drivers have excellent driving records and are certified from the local authorities. We have assembled a team that will consistently exceed your expectations. Our experts in Hanoi can make arrangements for individuals, couples, or family groups. We welcome clients from all over the world, including the USA, Canada, Australia, Europe, Singapore, Malaysia..., And elsewhere. Your tour of Vietnam will be tailored to your exact needs. We hope to see you soon in Vietnam!
Hanoi, Vietnam

Awards
Travelers' Choice
2023

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Tours and Tickets by Hanoi Transfer Service
Travelers talk about
(143 reviews)
(32 reviews)
(329 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles3,745 reviews
Excellent
3,369
Very good
281
Average
34
Poor
24
Terrible
37

Katrina N
2 contributions
5.0 of 5 bubbles
Jan 2020 • Couples
My husband and I used this service for transfers rather than tours. Lily worked with us on scheduling. She was very helpful and responsive, reducing my growing stress surrounding our Vietnam vacation plans. The drivers were always on time, courteous; the vehicles were fairly well maintained and smelled delightfully like coffee beans (most filled their cup holders with coffee beans which was much appreciated). We prepaid for the transfers which we also preferred. There were no hidden costs or surprises that we had to worry about.
We thoroughly enjoyed our time in Vietnam/Hanoi and highly recommend this car service if your booking transfers in the area. It is very reliable.
Written February 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Franny
8 contributions
5.0 of 5 bubbles
Jan 2020
We used Hanoi transfer service three times during our trip to Vietnam - once to get from Hanoi to Ha Long City, once from Ha Long to Ninh Binh and finally from Ninh Binh to Hanoi. The bookings were very rapidly and easily done through Lily at their office (I used email to communicate with her), the drivers were always right on time and polite and efficient and even found us in far out of the way hotels. The cars are often a bit older but everything worked in them (seatbelts etc.) I was extremely impressed and pleased with this service.
Written February 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Anthony W
Sydney, Australia435 contributions
4.0 of 5 bubbles
Feb 2023
Having used Hanoi Transfer Service (HTS) on numerous occasions prior to the pandemic, it was great to see that they were still in operation for my latest trip in February 2023.
I had never had a problem with HTS previously hence was disappointed with how long it took them to confirm changes in transfer times due to my internal flights being rescheduled prior to my departure.
But once my transfers were confirmed, I have to say the service and reliability was excellent. A special call out to Ms Lily Ngoc who made sure that everything was in place.
The drivers were professional, all vehicles I travelled in were clean, and the sign with my name was clear making my driver easy to find which is a godsend after a long flight!
I utilised HTS mainly from Ho Chi Minh airport to my hotel and vice versa. The cost of the transfers were reasonably priced and I highly recommend using HTS for transfers in Ho Chi Minh city.
Written February 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

csrouji
Greater London, UK41 contributions
5.0 of 5 bubbles
Jan 2020
I booked a whole package of transfers and tours back in April 2019 for 7 people with Jolie for a two week trip this January.From beginning to end it was amazing.Package included Hanoi and Ho chi Minh city airport pick ups and drop of,full day tour of Halong Bay 3 day tour in Ninh Binh with driver and tour guide and a half day tour of Ho chi Minh city..The service we got for the price we paid was truly outstanding With our lovely driver Mr Nam and our delightful tour guide Mr Thuan everything went smoothly and they were always prompt.The star of the show was Jolie answering all my emails and questions which there were a lot of straight away.She checked up on us every day to make sure we were enjoying our trip and even checked we had arrived back to the UK safely.I shall certainly be recommending her and Hanoi Transfer Services to any of my friends and colleagues that are planning on a visit to Vietnam
Written January 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

4kksandme
Los Angeles, CA27 contributions
5.0 of 5 bubbles
Feb 2020
Used Hanoi Transfer Service twice for trips to and from the airport. Even though the driver at the airport pickup was a few minutes late, the customer service was tremendous. Ms Lilly kept in touch with me by email and updated status and was very helpful throughout for both trips. Would definitely use again. The price is right. The cars are not luxurious but they do the trick.
Written February 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tiberiu
2 contributions
5.0 of 5 bubbles
Feb 2020
From the beginning communication with the company representative (Anna) was clear and prompt. The driver met us on time at the airport and the ride to Ha Long Bay went smoothly, we felt safe at all times.

The price is quite high, but the service deserves 5 stars without a doubt.
Written February 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Aygul
1 contribution
5.0 of 5 bubbles
Dec 2019 • Solo
It was my first time in Vietnam and I travelled solo, so I was looking for a reliable transfer service to get me around. I have contacted the company shortly before I arrived to Hanoi and they arranged a transfer to Halong for me pretty much last minute. In the following weeks I have booked three more transfers with them, they have always been very reliable, responded promptly, and the drivers were great. Special thanks to Lily, my contact person, who took great care of me throughout!
Written January 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Amanda C
Sydney, Australia18 contributions
5.0 of 5 bubbles
Apr 2024 • Couples
We used Hanoi Transfer Service for most of our transfers during our two week trip to Vietnam including to SAPA, Halong Bay and airport transfers. We were a little nervous as our itinerary was tight and we needed to reliable service, all drivers arrived on time or early and the communication with Lilly was excellent. Great value, I recommend Hanoi Transfer Service.
Written April 10, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lisan20162016
Potomac, MD8 contributions
5.0 of 5 bubbles
Aug 2023 • Family
Lily is an excellent communicator and arranged our pick up from Hanoi airport (including a change in flights) - pick up was very clear and easy. Because of Lily’s quick responses, professionalism and welcoming manner, we arranged several more transfers to and from the airport as well as to the train station and then to & from the Danang airport & Hoi An. We had flight delays out of Danang and then a new flight - all monitored by Lily and clear communication resulting in an easy pick up at the Hanoi airport. She also accommodated a time change for one pick up. We have recommended her to friends living in Hanoi and, when we return to Vietnam for another holiday, we will book Hanoi Transfer Service again and also hire them to travel to Sapa (rather than the train like we did this time). The drivers were on time, often early, and very comfortable cars/suvs - it was Lily’s reassuring manner and kindness that made such difference.
Written September 20, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Anthony W
Sydney, Australia435 contributions
5.0 of 5 bubbles
Oct 2023 • Solo
Another successful round of transfers arranged through Ms Lily Ngoc and the team at HTS. There is nothing better when arriving at your overseas destination after a long flight, finally making your way through customs and immigration, then exiting the airport to find your name clearly written on a sign held by your driver. Now this is the definition of relief!

Ms Lily Ngoc has always been extremely helpful, from making the original booking back home to managing the transfers themselves in Vietnam. The drivers have been professional and tend to drive late model vehicles. Although not all drivers speak English, I have not found this to be an issue as getting to your destination safely is what is important at the end of the day.

I highly reommnond HTS and Ms Lily Ngoc for transfers to and from Ho Chi Minh airport.

Written October 31, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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