Vietcraft

Vietcraft, Hanoi: Tickets, Tours, Address, Phone Number, Vietcraft Reviews: 4/5

Speciality & Gift Shops
About
We are one of the biggest handicraft producer in Vietnam. Our mission is working as the bridge between Vietnamese Artisan and foreigner importer company. We want to enhance to quality of our products by profesional managing system and through our expertise in international trading, marketing and management our Vietnamese handicraft go to each corner of the world then finally we can re-invest for a better life of our artistan. With the two showroom in Hanoi Old Quarter number 24E & 30 Ta Hien Street, we want to introduce our premium handicraft products with possible price directly to our dear customers.Sincerely,Founder of Vietcraft.Tung Xuan LE
Suggested duration
1-2 hours
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Tours and Tickets

The area
Address
30 Ta Hien street, Hoan Kiem district 24E Ta Hien street, Hoan Kiem district, Hanoi 844 Vietnam

4.0
13 reviews
Excellent
8
Very good
2
Average
2
Poor
0
Terrible
1

vickiecarson
Auckland Central, New Zealand1 contribution
Took my money and didnt refund
Oct 2016 • Business
I ordered some dirnks coasters - they told me they would be shipped within two weeks - I paid my money and never received them. Despite emailing many many times, I still have not received my refund. DO NOT DEAL WITH THEM ONLINE
Written January 25, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tai N
Annapolis, MD1 contribution
Must visit shop!
Dec 2013 • Family
My wife and I were in Vietnam for couple weeks and wondering around old town, we came upon this shop after reading several positive feedbacks/comments. We were pleasantly surprised at the level of services and wide range of products from simply gift to high-end painting. We walked away with 4 bags full of gifts for the office coworkers and family.

Keep up the good work!
Written December 30, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Mr Tai N, Thank you for your shopping with Vietcraft in Dec and now rating us on Trip Advisor. It was great that you and your wife could find many small and simply gift for your friend and co-workers at our store 24 and 30 Ta Hien street and I am sure that you had been received advised by our staff by how to you the Lacquer. Have a nice trip back to your home town and wishing to seeing you again ! Best regards, Tommy Le
Written January 2, 2014
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

mhburney
Aldie, VA271 contributions
Not bad, but there's better options all over the Old Quarter
Dec 2013 • Solo
I visited this place numerous times during my stay in Hanoi, and although they surely do have some nice stuff, it isn't the best you're able to find in the Old Quarter.

The store owner is a very pleasant lady and fun to talk with, and she provides excellent service, but I came away feeling that the selection just wasn't there. They had the same designs and products as everyone else, and to me, nothing stood out as wow.

The prices were also about the same as you would find in the rest of the area. If you walk just a few blocks to where the lacquer street is, the bargains were better and you can find some more unique items.

It's worth a look for sure, but shop around before you buy.
Written December 30, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Mr Mohamad B, First of all, I would like to express my gratidue for having been shopping with us at Vietcraft store number 24 and 30 Ta Hien Street, Hanoi, Vietnam and writting a review on Trip Advisor. Your feedback/rating is realy helpful for us to enhance customer service as well as arranging suitable product to meet traveller demand. And thank you for your very frank comments about our product quality however I am afraid that I don't agree with those rating ( average ) because your argument is not strong enought. Let's me explain to you be argument: 1. "They had the same designs and products as everyone else, ". Yes, we did segmentation 50% of products will be sames as the fastest moving which has been accepted by the market. These products are surely wanted or demanded by the customer also. The price segment is from 2-10 USD surely we have these fast moving products as other selling. They are lacquer coaster, lacquer small paiting, lacquer coconut bowl. However from price range 30 to more than 100 USD we are DEFINITLY different from other since our own artist creat our own design. With deeply respectful to artisan work we think that they should be paid fairly high income for the beautiful work. So not everything the same. 2. With your experience in Hanoi " I visited this place numerous times during my stay in Hanoi" I do think that your argument would be very STRONG that if you can show which shops are selling the product same as us. 3. About "the bargains were better and you can find some more unique items". Yes, bargain price may be very bad image of Vietnam shopping. We are trying to sell fixed price in the future however we may lower price because of other shops selling lower price with lower quality product which may be not reconized by traller. However as our defined mission in Trip Advisor we want to introduce the quality handicraft to traveller as possible price to customer not offering cheap or bargaining price for unwanted items. Thank you for your attention and shopping with us ! Tommy Le, Vietcraft Owner.
Written January 2, 2014
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

EAP71
Deutschland, Hesse32 contributions
Lovely shop
Nov 2013 • Solo
Very nice selection of original and beautifully painted vases, jewerly boxes and lackered paintings, among many other souvenirs. Super-friendly service, accept all major credit cards.
Written November 23, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you sir for your review us on Trip Advisor. Your precious comments would help us to enhance our customer service. Yes, since we had signed partnership program with many big Vietnamese bank so the credit card charge was so acceptable. However we decided to bear the cost for customer. The 0% creadit card charged has been much appriciated from customer so we had decided to apply this program in the long run. Please find round logo 0% service charge for Visa, Master .... on front of our store chain at 24 & 30 Ta Hien Street, Hanoi, Vietnam One again, thank you very much for your shopping with us. Wishing you & your family a joyful X'mas ! Tomm Le
Written November 24, 2013
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

pramod n
Singapore, Singapore2 contributions
Awasome products & Value for Money
Nov 2013 • Solo
Dont miss to visit this shop if you visit Hanoi...Professional service and Awasome products ...
Quality and finsihing of products from this shop is far far better then neighbouring shops
I have bought many stuffs from this shop and happy for price what i paid
Written November 17, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Mr Pramod, Thank you for your value comments and feedback about our products quanlity via Trip Advisor. We will try our best to enhance customer satisfaction and your comment is encouraing us so much ! Wishing to meeting you again in Hanoi. Best regards, Tommy LE
Written November 18, 2013
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

vietha0207
Tokyo1 contribution
Nice shop, you can find special item here.
Aug 2013 • Solo
I found some special items for my friend and Japanese family here. Owner put his sense on beautiful selection. I love this friendly shop.
Written September 9, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your shopping with us ! Hope that we can serve you & your friend better in the future. Best regards, Tommy Le
Written October 1, 2013
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Huongtv88
1 contribution
Professional services, wide range of products and friendly environment
Feb 2013
My friend referred me to this shop when I was looking for a place to buy lacquer souvenir products for my business clients in France. I was so surprised by the wide range of product here as well as the excellent manner of the staffs, they were so friendly, helpful and all can speak English. I will surely come back here next time. Vietcraft will be a highly recommended place to my friends for sure!
Written September 6, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your shopping with us ! I am so happy because of our well trainned English speaking staff had served you well. Please feel free to give us comments/feedback throught Trip Advisor. We are always listenning to customer feedback as critical way to improve our service. Best regards, Tommy Le
Written October 1, 2013
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

James5693
Perth, Australia1 contribution
Beautiful shop !
Jun 2013 • Solo
Here is the best shop when I was in Vietnam 3 months ago. Awesome gifts, Staffs are very funny and friendly...Furthermore, all products is nice and good quality.This store is very helpful for travellers. I am very pleased with this store. If I have a other choice to come Vietnam, I will come back this store. See you soon !!!!!!!!!
Written September 5, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your shopping & rating us on TripAdvisor ! We was so happy that our products could be brought to Kangaroo country on the otherside of the hemisphere. We are looking forward to serving you or your friends in the future ! Best regards, Tommy Le
Written October 1, 2013
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

KentChu
1 contribution
Best souvenir shops in Hanoi
Jun 2013
I came here last 2 months. There is a gud souvenir shop. I was suprised when i came into the shop. Many beautiful gift. Staff very friendly and kind. They helped me choice and tell me wat is the better. I will come back here next time
Written September 4, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your valuable comments ! We define that customer satisfaction is the key importnant of our future success & great to know that we felt happy while shopping with us. Best regards, Tommy Le
Written September 11, 2013
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

HTP2013
Houston, TX2 contributions
Excellent products and customer service
Jun 2013 • Family
The workers here are extremely helpful and friendly; they helped me with every single souvenir that I wanted to buy. They put up with my constant barrage of questions and decision changes, which is hard to do! The products themselves are also really, really nice. I gave an assortment of things to my friends and they were impressed by the quality of it. Next time I visit the motherland, I will definitely be back for more!
Written July 11, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your words. We are trying our best to improve our customer servies as in your quote - We want to be the bridge between Vietnamese craftisans and foreign customers. Best regards, Tommy LE
Written September 9, 2013
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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