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Hanoi Free Walking Tours

#60 of 1,553 Tours in Hanoi
Hanoi, Vietnam
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About Hanoi Free Walking Tours
Hanoi Free Walking tours is a non-profit organization established in 2012 by a group of students in Hanoi who wanted to improve their English skills. So far, HFWTs has acted as a tourism ambassador to promote the image of Hanoi with 1000- year history to international friends as well as maintaining an environment to help students practice and improve their English skills.
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Sophia wrote a review Nov 16
Hanoi, Vietnam2 contributions
Delightful experience I had a very funny and informative virtual city tour with Yam, We visited many museums but also saw many local attractions and it gave me a perfect cityfeeling especially for the old quater.
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Date of experience: November 2020
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Julian N wrote a review Mar 2020
1 contribution
I had a very funny and informative Citytour with Mir Alison :) We visited many museums but also saw many local attractions and it gave me a perfect cityfeeling especially for the old quater.
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Date of experience: February 2020
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Pol D wrote a review Mar 2020
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If you plan to book to this Hanoi Free Walking Tour, please book somewhere else. They are not reliable. I have a confirmed booking for 2-5pm Old Quarter tour but nobody pick us at our hotel. I received NO information from them that the tour will be cancelled so we waited until 3pm. I even called and texted them but to no avail. I emailed them and they said that their hotlines have just got errors. They informed me that they have to cancel the tour because of the COVID-19. Understandable, but, HEY, THEY SHOULD INFORMED US EARLIER SO WE COULD LOOK FOR OTHER TOUR OPERATOR. If this is their alibi, why are they still accepting tour until today? Think twice. This is a waste of time - look for other reliable tour operator.
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Date of experience: March 2020
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Response from VietnamGroupTour, Người quản lý at Hanoi Free Walking Tours
Responded Mar 15, 2020
Hello Poldalupe, We’re sorry to hear of your less than satisfactory experience with our service and hope you will accept our sincerest apologies. Our entire team truly apologizes for the miscommunication that took place when scheduling your appointment. We experienced a serious technical issue with our scheduling system, which caused us to lose valuable information about our appointments. As a result, we did not meet our scheduled service on that day. We truly apologize for the inconvenience this has caused you. We have since resolved the technical issue and we would like to make things right. We value our customer's opinions and would like to thank you for bringing this to our attention. Yours sincerely,
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Jon N wrote a review Mar 2020
New York City, New York9 contributions2 helpful votes
We used Hanoi Free Walking Tours for two tours and had an amazing time. August was our guide for the Street Food Tour and took us to so many great local spots. We had the best Pho of our trip on this tour, and tried food we wouldn't have known to get by ourselves. We also did the Old Quarter/French Quarter city tour. Nina and Tina led a very enjoyable and informative tour around the city. All of the guides were very nice and it was great to talk to them about life in Hanoi. Would highly recommend as two of the first things to do when you arrive in Hanoi!
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Date of experience: February 2020
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Katie wrote a review Mar 2020
1 contribution
Amazing 3 hour morning tour, very informative and got to see parts of the city we wouldn’t have seen otherwise. The guide was very friendly and helpful with any questions we had. Would definitely recommend.
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Date of experience: March 2020
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