Traveler Overview

4.0 269 reviews

Excellent52%
Very good33%
Average10%
Poor2%
Terrible3%

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“halong bay”(119 reviews)

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9 HangHuong | Hoan Kiem dist, Hanoi, Vietnam

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8439262328

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Ways to Experience Halong Imperial Cruise - Daily Tours

Halong Imperial Classic 2 days 1 night

from $120.00

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4 Days - Short Break Hanoi - Halong Bay...

from $190.00

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3 DAYS SHORT BREAK HANOI - HALONG BAY

from $220.00

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Reviews (269)

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1 - 10 of 236 reviews

Carlos V

11

Reviewed October 6, 2018 via mobile

SCAM - watch out

We booked this cruise as a three day two night. They changed us to a poor quality (Fantasea) without telling us and when we tried to complain they said it was their sister cruise line. Awful service. Nothing as promised. It is unacceptable to sell...More

Date of experience: October 2018

1 Thank Carlos V

siloey

Geneva, Switzerland

41

Reviewed September 12, 2018 via mobile

Not terrible but not great either

The boat was disappointing. It was clean but the photos on the website looked much better. Also the bedsheets were very old and stained and my window broken. The food was also disappointing. I had been in vietnam fro 2 weeks at that point and...More

Date of experience: September 2018

Thank siloey

S0PWnataliem

Chiswick, United Kingdom

144

Reviewed August 20, 2018 via mobile

Not what we booked!

We have just arrived back from our ‘Imperial classic cruise’ (superior cabin) in Halong bay. We booked this tour months ago, after being told it was a luxurious, spacious, comfortable and elegant boat. We booked this tour which was £100 more than others you offered...More

Date of experience: August 2018

1 Thank S0PWnataliem

SauenShawn

Stavanger, Norway

1

Reviewed May 21, 2018 via mobile

Fantastic experience

Me and my girlfriend booked a cruise for 3 days 2 nights and got a free upgrade to Silversea Cruises for an unknown reason. Tour bus picked us up at our hotel and drove us to Halong Bay. Staff was very welcoming and helpful. Breakfast,...More

Date of experience: May 2018

Thank SauenShawn

800hubertd

3

Reviewed May 2, 2018 via mobile

Great food, average rooms and staff

We opted to spend 2 days and 1 night on the Imperial Legend cruise. The rooms were run down, a handle was broken on our window and the wooden frame was scuffed/damaged. After the kayaking and swimming activity, we were unable to have a shower...More

Date of experience: April 2018

Thank 800hubertd

Melj234

Cape Town Central, South Africa

6923

Reviewed April 15, 2018 via mobile

Incredible experience

Halong Bay has been on the top of my bucket list for years and thanks to Imperial Cruises, I was able to make this dream a reality. The pick up in Old Quarter was seem less, as was then the drop of on the boat...More

Date of experience: April 2018

Thank Melj234

pilsco

Toronto, Canada

4813

Reviewed March 4, 2018 via mobile

Great food and service

Our first trip to HaLong bay, sadly the weather was not great, but of course the cruise company has nothing to do with that. Nothing to directly compare Imperial to, but I’m giving it an “average” rating, as there were some great things, but also...More

Date of experience: March 2018

1 Thank pilsco

Stephanie L

113

Reviewed January 27, 2018 via mobile

Great value, lovely guides

We had a group of 7 choose the 2 night 3 day boat option. The boat exceeded our expectations, definitely value for money. The Imperial Classic is a little old, but the rooms were a good size with large windows and the bathrooms were also...More

Date of experience: January 2018

Thank Stephanie L

Tegan M

84

Reviewed December 29, 2017 via mobile

Amazing experience

We chose the 1 night boat and 1 night at bungalow option for our trip. The boat was clean, food was great and the staff were friendly and helpful. You really get you money's worth in terms of experience and the crew go out of...More

Date of experience: December 2017

Thank Tegan M

MarcNL1

Amsterdam, The Netherlands

21

Reviewed December 15, 2017

3 Day 2 Night Imperial Cruise

Last summer we went on a 3 day and 2 night tour in Halong Bay. We were traveling with 3 friends (24 years old) and we booked this tour on Booking.com. The only thing we had was a booking.com - confirmation and a pickup time...More

Date of experience: July 2017

1 Thank MarcNL1

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Questions & Answers

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BattieO

What vegetarian options are available on the cruise? We do not eat fish, chicken, meat, or even fish sauce, shrimp sauce, oyster sauce etc.

May 18, 2018|

AnswerShow all 2 answers

Hi Battie Yes, We do arrange vegi meals if requested. So no worry :)

ArujChoudhary

Hello, I am off to my first international tour and doing all bookings by self. There are thousands of websites claiming to be best and cheap. Can you tell - 1. you booked from which website? 2. two-way pickup n drop - Hanoi is free for all? 3. for kayaking, relaxing or swimming they take to an isolated island or to a regular village. 4. if I pay for a room with 2 then all services r free for both? 5. kayaking is free or paid? 6. we sleep on boat or hotel if we go for 2 days/1 night?

September 21, 2017|

Answer

Hello, 1. I booked through the cruises website. But some of the other guests booked through sites such as agoda and booking . com. I think taking a look at the prices at each would be worthwhile. 2. The pick up is free and... More