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Address: 9 HangHuong | Hoan Kiem dist, Hanoi 10000, Vietnam
Phone Number: 8439262328
Website

TripAdvisor Reviewer Highlights

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    Terrible
Good experience of Ha Long Bay

A friend and I book 3 days 2 nights with Imperial Legend cruise, spending one night in a bungalow. We were aware that the boat had a 3* rating but were pleasantly surprised by... read more

4 of 5 starsReviewed 1 week ago
Kharmen B
,
Greater London, United Kingdom

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224 Reviews from our TripAdvisor Community

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Showing 197: English reviews
Greater London, United Kingdom
Level Contributor
8 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

A friend and I book 3 days 2 nights with Imperial Legend cruise, spending one night in a bungalow. We were aware that the boat had a 3* rating but were pleasantly surprised by both the room and the food served. The en suite bathroom was rather small and did not have the best plumbing but that was to be... More 

Helpful?
Thank Kharmen B
HaoNguyen1983, Public Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Kharmen B, Thank you so much for sharing your experience with Halong Imperial Cruise. We are delighted to know that our service, accommodation, food and staff have reached your expectation. In another way, we sincerely apologize for your less than satisfactory experience about the quality of food served at bungalow. We have shared your comments with our team to... More 

South Korea
Level Contributor
11 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

한국분이시라면 절대로 피하세요! 컨디션도 안좋을 뿐더러 + 동양인들에게 불친절 + 가족 4명인데 방을 층이 다르게 따로 갈라놓기 + 에어컨 고장 (그 덥고 습한 바다위에서.ㅠㅠ) 인생 최악의 여행을 하고왔네요. = My family(4adults) joined imperial cruise tour for 2night/3days. We felt good before boarding the ship. After boading, tour guide arranged cabins in order. We were looking forward to check in the... More 

Helpful?
2 Thank Sunny K
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Mrs Sunny Firstly , Imperial cruise would like to express our sincere thanks for booking Halong bay trip with us and using our services. We feel so sad when we read your review above . Reviews from customers after the trip are very important and helpful to let travelers choose and decide which boat they like and give suggestions... More 

New Zealand
Level Contributor
15 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My Grandma(70), mum(45), and I(25) stayed on the boat for one night and then at the bungalow for another night, during of our tour. The company, Vietnam Unique Tours booked us in there. The boat was SUPERB! The staff were all very friendly and helpful, especially the boat captain, Thomas. He bent over backwards making sure my Grandma and Mum... More 

Helpful?
Thank Caliope T
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Caliope T, Thank you for sharing your experience with us, We are truly proud and happy to learn that our team has delivered you a wonderful experience. Your recognition about our friendly and helpful staff, delicious food, nice room, a beautiful swimming/kayaking spot that is a great source of motivation for every one of us to keep doing our... More 

Brisbane
Level Contributor
8 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked this cruise (3 days, 2 nights) through our hotel in Hanoi. We were picked up from there and driven to Halong Bay with one stop on the way. We received a nice clean comfortable cabin on our arrival followed by a delicious lunch. Unfortunately my husband fell ill from something eaten the day before and we spent the... More 

Helpful?
1 Thank backyardbbq
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear backyardbbq, Thanks for taking time to share your review with Halong Imperial Cruise. We are so sad to know that your husband fell ill and missed the rest of the tour. But we also proud of the tour leader and our crew members had given you the gracious support and assistance during the time at Halong hospital. Please assure... More 

Dubrovnik, Croatia
Level Contributor
34 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed August 24, 2016

I experienced 2 days Halong Bay Cruises with the "“Legend Imperial Cruise"” within the package of Vietnam Unique Tours. A shuttle bus drive from Hanoi to Halong Bay lasted around 4 hours. The cruise included passing through thousands amazing islands and islets, exploring the cave in Halong Bay –Surprise Cave, kayaking for an hour around the fishing village, “"Sunset Party"”... More 

Helpful?
Thank amarcord1
HaoNguyen1983, Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Amarcord1, Thank you very much for taking time to give us comments about our service. We are so sorry because our cruise did not meet your expectation. Imperial Legend Cruise is rated as 3* boat, can accomodate up to 24 passengers, designed as traditional wooden junk so this boat is definitely not modern at all. Most of tourists want... More 

Philippines
Level Contributor
50 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed August 23, 2016

Location - About 3-4 hours away from Hanoi via a mini-bus/coaster. Has 1 stop at a souvenir-cum-cafe shop. Ambiance - It's quite an amazing experience cruising the calm & relaxing bay. We went this August, which is autumn, a good time to visit Halong Bay. Good thing it wasn't raining during our 2D1N stay, as it was pouring the previous... More 

Helpful?
Thank BladeApprentice
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear BladeApprentice, Thanks you so much for taking your precious time to share your experience with Halong Imperial Cruise. We are so delighted to know that our hospitality did meet your expectation. Your kind words and our service were conveyed to the whole team with great appreciation. We will definitely share your compliments with Mr.Tony and the rest of our... More 

Christchurch, New Zealand
Level Contributor
26 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 24, 2016

We were so pleased to do this cruise. It was a last minute decision but found it absolutely wonderful. Our experience of cabin was great , food was just amazing and abundant and visit to Surprising Cave great. We also kayaked about the bay and the swam off the boat.We found the on board drinks to be very reasonable priced... More 

Helpful?
1 Thank d0dge47
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear d0dge47, Thank you for taking time to share your feedback of your recent stay with us at Halong Imperial Cruise. We are glad to know you have enjoyed our excursion, our accommodation, our food and activities. We appreciate your time in sharing so much encouragement to our crew. Halong Imperial Cruise and I and look forward to welcoming you... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed July 15, 2016 via mobile

Halong Imperial Cruises are a well organised company who made sure that our trip to Halong Bay from Hanoi went without a hitch from hotel door to ship and back again. The logistics were well thought through and the whole experience smooth and stress free. We chose a 3d2n cruise, which had a fixed itinerary: Day 1: Visit to surprising... More 

Helpful?
Thank VictoriaKWild
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Victoria K Wild, Here at Halong Imperial Cruise we pride ourselves on providing exceptional services to our guests and endeavor to make your stay with us as pleasurable and relaxed as possible. And I’m so happy to know that you have enjoyed your experience during the time stay with us I’m totally a agree with your point about limited... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed July 13, 2016 via mobile

Our overnight trip to Ha Long Bay with Tuoi (Smiley) was a dream. Tuoi is very friendly, informative, and accommodating- from the boat, she even hooked up my partner and me with another great tour to Sapa when we failed to plan ourselves. The trip was action packed, the boat was adorable, and the food was delicious. The staff was... More 

Helpful?
Thank caitaitch
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear caitaitch, Thank you so much for your wonderful review via Tripadvisor It is heartwarming to know that you had a pleasant time with us as we strive to turn moments into memories for all our treasured guests! We definitely will share your compliment to Ms Smiley about your awesome experience with us. Your recognition is a great source of... More 

Level Contributor
56 reviews
32 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 9, 2016 via mobile

We took 3d2n cruise in Halong Bay. And we liked it a lot! The transfer from the hotel to Halong Bay was very good. Our guide Thomas was very funny and friendly! The boat was very clean, cabins are with A/C, comfortable and also very clean! Food in the boat was very tasty! I am vegetarian and they made special... More 

Helpful?
Thank Elizaveta E
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Elizaveta E, Thank you so much for sharing your experience with us, We are so thrilled to know that our service and cabin did meet your expectation. We will definitely share your compliments with Mr. Thomas for extending our cruise brand of hospitality to you throughout your stay! All of us at Halong Imperial Cruises look forward to welcome... More 

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