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Address: 9 HangHuong | Hoan Kiem dist, Hanoi, Vietnam
Phone Number: 8439262328
Website

TripAdvisor Reviewer Highlights

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    Very good
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    Terrible
Ha Long Bay Imperial Cruise

We were so pleased to do this cruise. It was a last minute decision but found it absolutely wonderful. Our experience of cabin was great , food was just amazing and abundant and... read more

5 of 5 starsReviewed 3 days ago
d0dge47
,
Christchurch, New Zealand

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216 Reviews from our TripAdvisor Community

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Showing 191: English reviews
Christchurch, New Zealand
Level Contributor
26 reviews
22 attraction reviews
5 of 5 stars Reviewed 3 days ago NEW

We were so pleased to do this cruise. It was a last minute decision but found it absolutely wonderful. Our experience of cabin was great , food was just amazing and abundant and visit to Surprising Cave great. We also kayaked about the bay and the swam off the boat.We found the on board drinks to be very reasonable priced... More 

Helpful?
Thank d0dge47
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Halong Imperial Cruises are a well organised company who made sure that our trip to Halong Bay from Hanoi went without a hitch from hotel door to ship and back again. The logistics were well thought through and the whole experience smooth and stress free. We chose a 3d2n cruise, which had a fixed itinerary: Day 1: Visit to surprising... More 

Helpful?
Thank VictoriaKWild
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Victoria K Wild, Here at Halong Imperial Cruise we pride ourselves on providing exceptional services to our guests and endeavor to make your stay with us as pleasurable and relaxed as possible. And I’m so happy to know that you have enjoyed your experience during the time stay with us I’m totally a agree with your point about limited... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Our overnight trip to Ha Long Bay with Tuoi (Smiley) was a dream. Tuoi is very friendly, informative, and accommodating- from the boat, she even hooked up my partner and me with another great tour to Sapa when we failed to plan ourselves. The trip was action packed, the boat was adorable, and the food was delicious. The staff was... More 

Helpful?
Thank caitaitch
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear caitaitch, Thank you so much for your wonderful review via Tripadvisor It is heartwarming to know that you had a pleasant time with us as we strive to turn moments into memories for all our treasured guests! We definitely will share your compliment to Ms Smiley about your awesome experience with us. Your recognition is a great source of... More 

Level Contributor
56 reviews
32 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We took 3d2n cruise in Halong Bay. And we liked it a lot! The transfer from the hotel to Halong Bay was very good. Our guide Thomas was very funny and friendly! The boat was very clean, cabins are with A/C, comfortable and also very clean! Food in the boat was very tasty! I am vegetarian and they made special... More 

Helpful?
Thank Elizaveta E
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Elizaveta E, Thank you so much for sharing your experience with us, We are so thrilled to know that our service and cabin did meet your expectation. We will definitely share your compliments with Mr. Thomas for extending our cruise brand of hospitality to you throughout your stay! All of us at Halong Imperial Cruises look forward to welcome... More 

Level Contributor
8 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 10, 2016 via mobile

Went for 3day,2night cruise with Imperial legend cruise as a couple! Bus transfer to ship was great-stress free and easy (no clambering over boats as others say). Room itself was ok and aircon worked well (nb only on 5pm-7pm). Ship itself was also nice: clean, spacious and great top deck (with shade and sun loungers). Food wasnt great but didn't... More 

Helpful?
Thank Will B
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Will B, Thanks you so much for taking time to your lovely experience with us, We appreciate your endorsement of our transportation, cabin, staff, food and service. Your kind words were conveyed to the whole team with great appreciation! We are looking forward to the opportunity of welcoming you back for another comfortable stay Halong Imperial Cruise. Yours sincerely, More 

Level Contributor
13 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 27, 2016 via mobile

Halong Bay is stunning and a must! Cruise was nice and okay. For $150pp 2 nights it was okay. Food very delicious, room on he boat and bungalow really nice and clean, bathroom on the boat a bit crabby. Staff nice to overly nice, a bit pushy for drinks which were on the expensive side. 'Cooking glass' is a joke,... More 

Helpful?
Thank AussieInge
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear AussieInge, Thanks you so much for taking time to your lovely experience with us, Your recognition about our nice staff, delicious food and nice and clean room is a great source of motivation for every one of us to keep doing our best to make a difference in every stay experience. We are looking forward to the opportunity of... More 

Vietnam
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 23, 2016 via mobile

Due to different tourists choose different itinerary, we need to transfer to different boat and cruise, and tour guide changed. It is a bit confusing, but the agency take care of everyone. We chose 1 day on cruise and 1 day at Catba Sandy Beach Resort because it is cheaper than 2 nights on cruise. Food at bungalow is much... More 

Helpful?
1 Thank WalkingWomen
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Madam, Thank you for taking some of your precious time to write a review for Halong Imperial Cruise, We are happy to read that you were pleased with our excursion. We are also glad to acknowledge that our service, our food did meet your expectation. Halong Imperial cruise hopes we will have a chance to welcome you back in... More 

Level Contributor
13 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 19, 2016 via mobile

This tour was pretty much what we expected for the price we paid. The food was definitely the highlight and we had great fun swimming and kayaking. The 'cooking class' involved setting some ingredients on a piece of rice paper and rolling it up - no cooking involved. That was disappointing. 'James Bond' the waiter looked after our every need,... More 

Helpful?
Thank Kirsty B
HaoNguyen1983, Guest Relations Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Mr./ Ms. Kirsty B, Thank you very much for your choosing our Halong Imperial Cruise. It was a delight to acknowledge that your trip was pretty. However, there are some points were not matched to your exacting expectations. Please be assured that your feedback has been well noted and has already been conveyed to the relevant departments. Necessary amendments... More 

2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 15, 2016 via mobile

While we were about 30 mins from our destination the company cancelled the boat saying there was a cyclone. It was barely more than a drizzle. They offered to take us back for four hours to Hanoi or gave us the option of staying at a hotel that the company "will pay for". We asked several times of the cruise... More 

Helpful?
2 Thank Nathan L
HaoNguyen1983, Manager at Halong Imperial Cruise - Daily Tours, responded to this review

Dear Mr Nathan Halong imperial cruise would like to express our scincere thanks for booking halong bay trip with us . Through many years organising halong bay trips , we always keep reputation and bring good services to our customers from all over the world. That is the main reason why more and more customers come and use our services.... More 

Wollongong, Australia
Level Contributor
65 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed April 11, 2016 via mobile

We took the 4hr bus journey from Hanoi to Halong Bay Long trip and then a short wait which organised onto our transfer boat, life jackets for 2 minutes and then onto the our Imperial boat The boat itself is pretty good, rooms were large and the bathroom okay, take care when showering as it's all combined in one area.... More 

Helpful?
2 Thank Sandrajw66

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