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Exotic Voyages

#88 of 1,561 Tours in Hanoi
Hanoi, Vietnam
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About Exotic Voyages
Exotic Voyages provides luxury tailor-made trips throughout Asia, including Vietnam, Cambodia, Laos, Myanmar,Thailand, Indonesia, Sri Lanka and Bhutan. We provide a variety of exciting tours from day trips all the way to several week tours. We have experienced English speaking guides and 9 offices throughout the world. Our travel experts have over 20 years experiences with wide and deep knowledge in local travel, creating even the most complex tailor-made tours on your every detail request. Our tours are designed to let you approach the local daily life while enjoying true luxury service.
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suspv wrote a review Jul 2020
Port Angeles, Washington18 contributions23 helpful votes
Fantastic Laos tour. Diep was extremely patient working with me while we ran through several different itineraries. Very helpful and responsive in answering emails. Guides were friendly and knowledgeable, private van comfortable, and 5 star accommodations were wonderful where available. Definitely would use if looking for a similar tour again.
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Date of experience: February 2020
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Response from ExoticVoyages, Manager at Exotic Voyages
Responded Jul 16, 2020
Thank you for such a wonderful feedback. Our team are very happy with all the compliments yet we know that it's also a reason for us to try harder to even better our service. On behalf on Diep, we want to say thank you again for placing your trust in us. We already can't wait to plan your next trip. Till then, we hope you and your family stay healthy and safe. All the best! Exotic Voyages Team.
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Michele-Louise R wrote a review Apr 2020
Fairfax, Virginia791 contributions74 helpful votes
In mid-November 2019, I contacted Exotic Voyages via email relative to a solo trip to Vietnam and Thailand, which I wanted scheduled for late December 2019 - early January 2020. This was rather short notice to plan a trip of this duration and complexity. I received an immediate email response from Ms. Hoa Tran Thanh, with a very fast followup telephone call. She became my trip designer. During our initial conversation I explained to Hoa that I would be flying into Singapore from Washington DC, and that I wanted arrangements for Vietnam and Thailand. We spoke about budget constraints. I also explained that I am sixty plus years old, with some mobility issues. Vietnam was my main focus for this trip, with stops in Singapore and Thailand representing the “icing on the cake”, so to speak. With regard to Vietnam I had set the following objectives: Experience the cultural, historical, geographical and culinary diversity of the country, going from North to South, with some flexibility built into the schedule. Clean, safe, well-located, affordable lodgings. Not to be rushed and “herded” about in large tour groups Comfortable transport Competent, English-speaking guides From the time of our initial conversations, until I booked, almost four weeks later, Hoa stayed in constant touch. We collaborated on several iterations of the itinerary. Hoa was very informational and prompt in answering my questions which were myriad and detailed. She also followed up with me routinely during the trip. I booked the trip, which included hotels, five intra-asian flights, tours and ground transport on December 10; departure was set for 12/28. I obtained my Vietnam Visa online; the application was completed and approved and printable visa sent to me in about two days. Very easy. Taking into account my mobility issues, time and budget constraints the 26 day itinerary was as follows: Hanoi Ninh Binh Hoa Lu Tam Coc Ha Long Bay Hue Hoi An Ho Chi Minh City (Saigon) Bentre Cantho Bangkok Singapore (EXOTIC DOES NOT COVER SINGAPORE; DID MY OWN ARRANGEMENTS) I was 24 hours late arriving in Singapore, I missed my Hanoi flight connection and my luggage was lost. Hoa quickly arranged for me to get a later flight from Singapore to Hanoi; very reasonable cost for last minute repurchase of this ticket. I was met at the Hanoi airport by Annie, who provided terrific assistance relative to guiding me through the purchase of items needed to cover me until luggage was found and delivered. What a great guide and ambassador she is. Exotic tracked the luggage on my behalf and it was delivered to the hotel in less than twenty four hours. I had one group tour, the remainder were private; guide, driver and me. As part of the rate, breakfast was included at all hotels, and usually plentiful, well prepared lunches served on every tour, except one in Thailand. Standouts for lunches were Cam Thanh Village in Hoi An, Hua Tuc in Ho Chi Minh City, and Hai Ho in Ben Tre. Three of the hotels, Media in Hanoi, Eldora in Hue, and Royal Riverside in Hoi An were outstanding, offering proactive, service-oriented staff, and comfortable amenities for a solo female traveler. The Aristo in Ho Chi Minh City was adequate, save for a restaurant with lousy service and even worse food; Fortuneland Hotel in Can Tho, where choices are apparently limited, left much to be desired, although the breakfast buffet was very good. Gallery 12 Hotel in Bangkok was also acceptable, with a very accommodating staff, and free tuk tuk transport. Most of the hotels served large, varied and elaborate breakfasts buffet style. I toured Ha Long Bay overnight on the Peony. Beautiful ship with an incredible crew. Lots of activities--cooking class, kayaking, cave tour, night squid fishing. Nice food. Gorgeous cabin. Superlative experience. A highlight of the trip. Recommend highly!! All tours were well coordinated. Pickups were timely. Transport vehicles are very good. Each day I was provided with an itinerary update, from Exotic, which included pickup times, emergency numbers, and all other pertinent information. In general, guides were competent and accommodating. They took notice of my limitations and paced the days accordingly. All guides spoke English, some more understandable than others. Two guides, Vien in Hoi An and Dung in HCM City and the Mekong Delta were excellent and superlative, respectively. The very best days of the voyage were spent with them. The Hoi An street food tour with Vien and the Reunification Palace with Dung were particular standouts. It was also a pleasure to meet some members of Vien’s family. Do request their services. In Bangkok, visited the Palace Compound and did the Canal Tour. Also spent a quality day at the excellent Spa 38 (independent) and spnet a good deal of time at Chatuchak Weekend Market, as well as going to Old Siam and Chinatown (also independent). Flights on Thai and Vietnam Air were good. Clean planes; great services for me as a mobility impaired passenger. These services far exceeded the quality of those provided in the USA. Exotic was in touch daily checking on my well-being and comfort. Overall, I was favorably impressed with the professional guest services rendered by Hoa, Annie, Exotic Voyages and their vendors. The single problem that I encountered during the trip was resolved quickly and efficiently. I adored Vietnam, her people and can hardly wait to return. Bangkok also was a positive experience. Vietnam is an amazing and fascinating country. Her people are hospitable, resourceful, resilient, hard-working, creative and robust. The landscapes and scenery are varied and visually stunning. My favorite places on the itinerary were Hanoi, Hoi An and the Mekong Delta, but most especially Hoi An. Charming picturesque, with great shopping and restaurants. I bought back as souvenirs, placemats, t shirts (all tiny, tiny) custom tailored dresses and slacks, a bamboo outfit, coffee, custom handmade leather handbags and a silk lamp from Vietnam. I spent the most money in Hoi An. Spices, coffee, fabric covered notebooks, t shirts, jade and tea from Thailand. I got some inexpensive street handbags and jade at the Bougie Market in Singapore. Highly recommend Exotic Voyages, as well as Hoa, and Annie, their direct representatives. This tour was not inexpensive, as are many that one sees advertised, but was the kind of tailored, personal, customized experience that I had requested, met my objectives, and in many cases exceeded expectations. Costs stayed very close to the original budget discussed. If there were add-ons or changes necessary, no cost alternatives were offered. In all of my travels I have never been cared for in the way that I was during this trip. It was fantasy real. Thank you. I’ll be returning. There were far too many amazing sights, tastes and sounds to address in this high level (although lengthy) review .For details on specific tours, hotels and sights please refer to my other, destination-specific Tripadvisor reviews.
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Date of experience: January 2020
3 Helpful votes
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Response from ExoticVoyages, Manager at Exotic Voyages
Responded Apr 19, 2020
Dear Michele, Thank you for your very thoughtful and detailed feedback. It definitely made our day and motivated us to improve our services even better! We're so so happy to read every line you wrote and to know that we completed our mission to make your solo tour a fantasy real experience for you. We are the one who feels grateful to have clients like you. It was our pleasure to have a chance to plan and take care of your trip. We're sure that Hoa Tran and Annie are very glad to hear how satisfied you are with the trip. You're always welcome to get back to us and we'll be more than happy to help you plan your next trip! Till then, stay safe and healthy. Wish you all the best. Exotic Voyages Team
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ibesamiam wrote a review Apr 2020
2 contributions1 helpful vote
I contacted Exotic Voyages about 6 months prior to our departure to Vietnam to help with planning hotels,, excursions, transportation, etc. I was immediately connected with Hoa Tran, our personal travel designer. Hoa reached out over phone and email ready to serve and to better understanding of my family's travel and taste preferences. Within a short time frame, Hoa sent over a personal travel itinerary which includes multiple destinations within Vietnam. As part of the itinerary, Hoa did a great job of describing what we could except at each stop and what types of actives would be available to us. I had a couple questions and suggestions that Hoa immediately addressed and in the end we ended up following her recommendations. At this point we had finalized our trip details and were just waiting for our departure date. I would occasionally email Hoa a question about the trip (food, weather, etc.) and she always replied immediately, I wonder if she ever sleeps since we are 13 hours apart. Fast forward a couple months and one week out from departure...COVID 19 hits and all the previous planning was up in the air and uncertain at best. Vietnam was in the process of shutting down boarders and it became apparent our dream vacation wasn't going to happen. Hoa immediately reached out and presented a couple options for us to consider based on our level of comfort. I never expected to need a good problem solver while booking travel arrangements, so this was above and beyond what I was expecting from EV and Hoa. One option presented to us which we ultimately pursed was to travel to Thailand who at the time was not experiencing the same COVID 19 issues as other parts of the world. Within a weeks time frame EV and specifically Hoa, came up with a completely new travel itinerary to Thailand! We basically did the southern gems of Thailand tour offered on their website. This still took a tremendous amount of planning on Hoa's end. I plan on reviewing each destination and hotel separately so i won't go into detail here but all destinations and accommodations along the way were impeccable. The overall trip was seamless and incredible. All connections, transfers, went off without a hitch. We even had to get a tooth pulled when we landed in Bangkok. I texted our tour guide (Nana) and she immediately set up an appointment at a nearby dentist and gave us directions on how to get there. We even got a text from other EV staff to ensure we felt safe and knew where to go. I can't compliment the customer service enough. Keep in mind this is when COVID 19 started ramping up. EV and Hoa were in constant communication about what we should be expecting and any closures. We only missed one excursion due to the virus, this obviously wasn't anyone's fault and EV immediately refunded our money, I didn't even have to ask. To sum up, EV helped us monitor flight status out of Thailand and back to the states while we were hanging out at some incredible beaches. We were thankful to be able to relax and quarantine ourselves on beaches in such uncertain times. After two and a half weeks of traveling through Thailand we were able to return to the states. Upon arrival, Hoa reached out to confirm we made it home and to see if she could be of further assistance. This review isn't so much about the hotels, destinations and experiences EV and Hoa helped set up on short notice but the incredible customer service we received during these unprecedented times. We are truly felt safe during our travels and greatly appreciate the guidance we received before, during and after our trip. If we had to do it again, we wouldn't change anything. Do not hesitate if you are planning a trip to Asia to go through EV, you will not be disappointed.
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Date of experience: March 2020
1 Helpful vote
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Response from ExoticVoyages, Manager at Exotic Voyages
Responded Apr 13, 2020
Dear Samuel, Thank you for your very thoughtful and detailed feedback. It definitely made our day! It's so important for us and other travelers to hear about your experience, especially during the outbreak of the pandemic. We know it was such a bizarre time to travel but we are extremely grateful that you placed your trust in us and we still made it together in the end. We always try our best to treat our clients like family and make you feel like home because we understand all the frustration and anxiety when traveling to somewhere across the world during this time. We're very glad that everything went smoothly and deeply thankful to know that you returned home safely. Thank you again for choosing us and we would love to see you again in your future trips to Asia. Till then, stay safe and healthy. We wish you all the best! Exotic Voyages Team
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Petersons wrote a review Apr 2020
1 contribution
Last year my wife and I planned an anniversary trip to Vietnam through Exotic Voyages and their travel designer Hoa Tran. The entire planning was easy and she mapped out for us a wonderful and relaxing and invigorating journey from the top to the bottom of this beautiful country. Our trip included all of the major sightseeing places,plus customized culinary experiences and contact with the locals. As our travel date approached, we were nervous about the coronavirus, but on he day of our departure, there had been no new cases in Vietnam for almost a month, and all previous patients had recovered. While we were in transit,however, a Vietnamese woman was returning from Northern Italy and London, bringing the virus with her. This,of course, changed everything. As the disease spread through the country, lots of things were shut down,and restrictions applied. Hoa never stopped working to assure us a pleasant and safe trip,and organized alternatives to adapt the changing circumstances. What could have been a disaster instead remained a reasonably pleasant (although worrisome) journey. I HIGHLY recommend their services and wish to express my gratitude for their caring professional service a"above and beyond" what would be expected. THANKS AGAIN! Bob and Laraine P
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Date of experience: March 2020
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Response from ExoticVoyages, Manager at Exotic Voyages
Responded Apr 13, 2020
Dear Bob and Laraine, Your feedback made our day! Thank you so much. It's been a tough time for all of us since the beginning of the virus outbreak but clients like you always make our day a bit brighter. On behalf of Hoa Tran, we want to thank you again for choosing and having trust in us. We're very happy to plan your trip and to help you enjoy our destinations to the fullest and in the most special way. We hope there will be more and more opportunities to travel with you in the future. Till then, take care and stay safe. We wish you all the best! Exotic Voyages Team.
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Judy_Ohi0 wrote a review Mar 2020
Chagrin Falls, Ohio22 contributions2 helpful votes
This was our very first experience booking a trip with a tour company - and we're now incredibly spoiled! My brother had booked a trip last year and suggested we use this company. The planning was a great experience - Ha was knowledgeable and flexible, revising the trip multiple times to fit our requirements. Once in Vietnam, every detail went flawlessly - with guides picking us up and keeping us up-to-date on all the next steps. Each hotel - from Hanoi to Sapa to Halong Bay to Siem Reap to Saigon to Phu Quoc was stunning, with excellent service. It was a difficult time to be abroad as the pandemic was just kicking off - but Ha kept us informed throughout the trip. Would highly recommend Exotic Voyages. And we really enjoyed meeting Ha at the rooftop bar of our hotel in Hanoi!
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Date of experience: March 2020
1 Helpful vote
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Response from ExoticVoyages, Manager at Exotic Voyages
Responded Mar 30, 2020
Hi Judy, Thank you for writing us these beautiful words. We're very proud to be the first tour company that you've worked with. It was a nice experience for us too to design this trip and accompany you during 21 days despite of some inconvenience due to the pandemic. On behalf of Ha, thank you again for placing your trust in us. We really hope to see you again on your next trip to Southeast Asia in the future. Till then, we wish you and your family good health and all the best! Exotic Voyages Team
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