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Indochina Pioneer

#194 of 1,549 Tours in Hanoi
Hanoi, Vietnam
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About Indochina Pioneer
Indochina Pioneer Co., Ltd is a fully licensed Vietnamese International Tour Operator who offers personally customized package tours all over Vietnam, Cambodia and Laos. Whether you are part of a group tour or on a tailor made itinerary, our staff both in the offices and out in the field will ensure that your every need is catered for. At Indochina Pioneer we believe passionately in the ethos of customer service and care.
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Nhu A wrote a review Jun 2020
Alexandria, Egypt3 contributions1 helpful vote
Group of 10 ppl. We were very unhappy with the service. We used them five years ago and they were excellent but the quality has gone down dramatically. They couldn’t even communicate to us properly. Tell the hotel front desk to pick us up for the airport the wrong time not just once but twice!!! We ended up having to take a taxi to the airport ourselves and didn’t even get a refund from that. There were limousine service to sapa that were supposed to be private but we ended up sharing it with someone else. They couldn’t resolved the issue and we ended up having no room to put our luggages and were squished for 6 hrs ride. There were soooo many things that the list go on and on... there are way better companies out there so save yourself some headaches and don’t use them. I’m still pissed at their service even after few months!!!
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Date of experience: December 2019
1 Helpful vote
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Marion wrote a review Mar 2020
Tokyo Prefecture, Japan4 contributions
We had a wonderful 7-day trip last July; Kata was awesome to work with. So professional, reliable and helpful!
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Date of experience: July 2019
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Response from IndochinaPioneerTeam, Manager at Indochina Pioneer
Responded Mar 31, 2020
Hi Marion, Thank you for taking the time to review us! I’m sure that Kata will be thrilled to hear this. We’re always improving our tours and expanding our destinations year by year so I encourage you to come back and check us out again soon to see what’s new! Thanks again – we appreciate it! From Indochina Pioneer Team
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Mary Y wrote a review Mar 2020
Milwaukee, Wisconsin11 contributions5 helpful votes
Liam did an amazing job putting together an itinerary based on phone/text conversations. We told him the where and what and he did the rest. The accommodations were beyond expectation, the guides were unbelievable friendly, and the places we were taken were spectacular. Having guides and drivers is worth every penny. So much time and money would have been wasted had we tried to accomplish this ourselves. We got to experience so much more because of our guides local knowledge. Lastly, how great it was not to worry about how we were getting to the next adventure. Had we not used Indochina Pioneer I truly believe I wouldn't have as many astonishing memories.
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Date of experience: March 2020
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Response from IndochinaPioneerTeam, Người quản lý at Indochina Pioneer
Responded Mar 30, 2020
Dear Mary, It was a pleasure serving you. We really appreciate you taking the time to share your feedback and are happy to know you find the time in Vietnam amazing. It is wonderful that you've not only enjoyed all the destinations but also had a great time travelling with our guides and drivers. Our mission is to create a unique holiday that fits you and you only, and the best reward for us is to hear how everything has met your expectation. We have passed off your kind words to Lam, and that has absolutely made his day. Thank you, and we hope to see you again soon in Asia! From Indochina Pioneer Team
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David G wrote a review Mar 2020
1 contribution
If you are looking for a private tour of SE Asia, look no further than Indochina Pioneer. I recently returned from a 30 day private tour of Vietnam, Cambodia and Thailand all arranged by Indochina Pioneer and could not have been happier with everything they arranged for me. They are top notch from working directly with you on planning your trip, arranging visas, having individuals at the airports to meet and walk you through everything when entering the countries, having amazing tour guides and drivers as well as organizing everything for you on the ground and being there to help you all along the way if you have any questions or problems. My tour was amazing with not only the normal tourist sights, but many off the beaten track sights and with your own guides, you learn so much more from these individuals who actually live in the places you will visit. I can’t recommend this tour agency enough. If you are looking to travel to any of the locations Indochina Pioneer has tours, you must book through them, you will not be disappointed.
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Date of experience: February 2020
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Response from IndochinaPioneerTeam, Manager at Indochina Pioneer
Responded Mar 22, 2020
Hi there David, We appreciate the kind words! I’m thrilled to hear that the holiday in Vietnam, Cambodia and Thailand was amazing for you. It’s always humbling to hear how we’re able to make our customers’ journey to destinations in Southeast Asia enjoyable. I’m also happy that you have not only loved the sites you visited, but also feel happy travelling with our guides. We believe that they have put a lot of work into that, and so I’m glad to hear it’s serving its purpose and helping you to understand more about the places you've been to. Have a great day, and thank you so much for the wonderful review! From Indochina Pioneer Team
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Lidia G wrote a review Mar 2020
9 contributions1 helpful vote
We had 21 days on a prívate tour and every detail was perfectly arranged. Perhaps, the spanish speaking skills of guides can ve improved, but overall they were very helpful and committed with their job. I want yo highlight the performance of Juan (Hanoi), Miguel (Hoi An), Chao (Ho Chi Min city) and La (Luang Prabang, Laos). Hotels were as we asked and the timing for the visits was very good. I recommend this travel agency!
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Date of experience: February 2020
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Response from IndochinaPioneerTeam, Manager at Indochina Pioneer
Responded Mar 22, 2020
Hello Lidia, It’s been our pleasure to organise your holiday in Vietnam and Laos. Thanks so much for your positive feedback. We'll sure pass off your kind words to our guides, this will definitely make their day. And thanks to your honest feedback about our service, we promise to work harder for better service for our customers. But most importantly, we’re happy that you’re happy, and we’re looking forward to your next visit. Hurry back! From Indochina Pioneer Team
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