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Vietnam Impressive Travel - Private Day Tours

Hanoi, Vietnam
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About Vietnam Impressive Travel - Private Day Tours
Friendly, prompt and professional inbound tour operator handling your Asia trip with secured online payment gateway
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Vietnam Impressive Travel - Private Day Tours
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Elana S wrote a review Jun 2020
6 contributions13 helpful votes
Back in March, I traveled to Vietnam with 5 of my friends. After about a day in Hanoi, Covid-19 shut downs started happening rapidly. None of us had a clue on what to do but one person in our group had a friend who recommended Helen. We visited Helen and it was the best decision we made that whole trip. Not only was she extremely helpful in booking last minute excursions to ensure we would see as much of Vietnam as we could with everything going on, she became our rock throughout out trip. Even when we were out of Hanoi and traveled south, she was still keeping in contact with us to make sure we were safe and having as good of a time as possible. We would send her pictures and keep her updated, then she would send more recommendations and just be so incredibly kind. Without Helen, I'm almost positive our trip in Vietnam would have been cut shorter than it already was. We would've felt extremely hopeless without Helen and her guidance. During a time when we were not wanted in Vietnam and many locals made sure we felt that, Helen was an absolute light and I can't recommend her enough. We look forward to visiting Helen again whenever that may be!
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Date of experience: March 2020
2 Helpful votes
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MarieEveGirard1234 wrote a review Mar 2020
4 contributions3 helpful votes
Having a local travel agency is really helpful. Helen was has helped plan our trip to Vietnam on so many levels. She was able to help us book/change itinerary numerous time as the situation with the coronavirus was ongoing. as Canadians, we felt very safe in Vietnam regarding the coronavirus situation. The government and tourism industry really put in place strict measures and quickly enough to avoid any issues for their community and travelers. I recommend Vietnam for safe travels and Helen’s agency for any arrangement. They have made everything easier for us and went over board with their assistance!
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Date of experience: March 2020
1 Helpful vote
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Robin K wrote a review Mar 2020
9 contributions8 helpful votes
Last week I booked a bus ticket to and from Sa Pa in Hanoi with Impressive Travels, a travel agency in the old quarter operated by Helen. The moment my friends and I walked in Helen gave us a warm welcome and explained to us our options. She was extremely kind and gave me a 'flexible' ticket, as I was not sure which day to go back to Hanoi. In the morning I texted Helen that this would be a good day for my return and my ticket was fixed. She gave me a picture of it so I could show the bus driver, everything went very smooth. Helen also offered us to store our luggage or take a shower before the bus trip, as the sleeping bus means that you will not be able to remain your personal hygiene the way you normally would in a hotel or hostel. On top of that, she gave lots of tips for places to check out, as well for Sa Pa as for Hanoi. This was all after we booked the ticket, so for her there was nothing to gain, this is just how she is. Very kind, very helpful. Especially during these insecure times as a result of the Covid-19 outbreak. Obviously I woud book again with her agency if I would get to Hanoi and I would recommend anyone to book with her as she really cares for her customers. That is something that can not be found at most other agencies. Thank you very much for all your help Helen, I hope you stay safe ♥️ Kind regards, Robin
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Date of experience: March 2020
2 Helpful votes
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Abbie wrote a review Mar 2020
2 contributions1 helpful vote
You cannot get better then Helen! She will go above and beyond to ensure you get the most out of her beloved Vietnam. It's so special to have someone genuinely want to give you the best experience possible. She knows her country, has excellent connections. Our sapa trek booked through Helen was fantastic, all aspects were looked after. Give her your business and you won't be disappointed! No one is more deserving and experienced! I want to hurry back to Vietnam just to see Helen!!
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Date of experience: March 2020
1 Helpful vote
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Ella M wrote a review Mar 2020
Chippenham, United Kingdom10 contributions15 helpful votes
To say Hellen went above and beyond is understatement. We initially went in to book a trip to Sapa before long Hellen had arranged a sim (4gb a day) for our friend who’d just arrived. Planned our whole trip north to south to make sure we would meet our other friends in Hoi An at the same time. Always giving us water and friendly advice, sharing personal photos and excellent recommendations. Hellen would be on whatsapp 24/7 answering the most minis like queries during this difficult time (covid-19). Hellen also woke up at 4am to let us into her office to sleep before a morning flight after a nightbus! Go in for some advice leave with a friend and the best trip possible!
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Date of experience: March 2020
1 Helpful vote
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