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We were a group of 5 people and we did a tour in Vietnam, respectively we visited also Kambodia for two days. We choose Travel Sense Asia to organize our trip and I can say in the name of the whole group that we were really satisfied with the organisation and services what we received. A tour guide welcomed us in every places, all of them were nice and well prepared. The accomodations were great. We spent a great time (nearly one month) in Vietnam, visited wonderul places, met nice and friendly people. We would recommend for everybody to choose Travel Sense Asia to visit these regions.…
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Date of experience: March 2020
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Responded Apr 10, 2020
Dear @zsuzsaak Wamest greeting from Travel Sense Asia! We firstly thank you very much for choosing us as your tour organizers when you visit Vietnam and Cambodia. Especially we feel so grateful that you take your valued time to give us great feedback here to share your memorable moments. Our team to try our best to keep up our good work in the coming time. For now, we wish you and your family all the best and hope to see you one day in Vietnam or other countries again. Best regards, Customer Service Manager
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We booked 2 tours with Travel Sense, Mai Chau and Halong Bay. The booking was seamless and Lisa at Travel Sense was very helpful. The tour to Mai Chau was well worth the $$. Picked up in a private car with guide, stop in Mai Chau for lunch before check in at the Lodge. Lodge was great. Walks and bike ride with guide included, with lunch and private car back to Hanoi the next day. Perfect. Tour to Halong Bay started off just as well, but we were there at the start of the COVID-19 hitting Vietnam. On our second day on the Bay, the Bay was shut down by the authorities due to a COVID-19 concern. Travel Sense not only got us back to our hotel, they arranged for our hotel to accomodate us that night. Travel Sense also arranged for a refund before we even got back to our hotel and advised us of the refund the following day. My hat goes off to Travel Sense for their intergrity, even though I know the refund hurt their economy.…
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Date of experience: March 2020
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Responded Apr 11, 2020
Dear @KelownaComments Wamest greeting from Travel Sense Asia! We all would like to send you a thousand of thanks for coming to Vietnam and choosing Travel Sense Asia as your travel mate for your time. Especially, we were so glad that you enjoyed our service arrangement. Lisa and our team also thank you for taking your valued time to share your unforgettable moment during your trip. We put customer experience and satisfaction as our priority, and your review reaffirm the hard work we put in every day. Hope that a beautiful day will come and you will return to our country to enjoy the unfinished trip. All the best to you and your family! Best regards, Customer Service Manager
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A very wonderful and enjoyable trip for my family members. The tour guide and drive are both very patient and the trip was flexible since it was just with my family members. Moreover, they chose restaurants that would match our taste buds. Amazing experience.
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Date of experience: March 2020
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Responded Mar 12, 2020
Dear @157thaen Warmest greeting from Travel Sense Asia. Thank you so much for using our services during your voyage in Vietnam and take your valuable time to write us a stunning review after your trip. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirm the hard work we put in every day so thanks for your kind words and we look forward to seeing you again on your next itinerary to Vietnam or other countries of Laos, Thailand, Cambodia and Myanmar. All the best to you and your family! Best regards, Customer Service Manager.
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+1
Excellent courteous, patient and modest tour guide with detail explanations along the tour. Great services. Do have a pleasant and enjoyable trip.
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Date of experience: March 2020
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Responded Mar 5, 2020
Dear @YDTJ Warmest greeting from Travel Sense Asia! We firstly thank you very much for choosing us as your tour organizers when you visit Vietnam. Especially, we were so glad that you enjoyed our service arrangement. We highly appreciate your review that importantly encourages our team to try our best to keep up our good work in the coming time. We wish you all the bests and hope to see you one day in Vietnam or other countries of Laos, Cambodia, Thailand or Myanmar again. Best regards, Customer Service Manager.
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My husband booked tickets to Vietnam as a 60th bday present for me. After checking around with a few companies, we settled for Travel Sense as the price was reasonable and the attention from Lindsey was very prompt. All through our trip, Lindsey kept in touch to find out how we were doing. Our guide Phong was also very good and helpful. Even when he was not on duty for that day, he would still text us to see if we were ok and enjoying ourselves. Both Lindsey and Phong also made sure all the hotels and restaurants were aware that we did not eat beef. Overall, they made us have a smooth and enjoyable trip. Will definitely consider using them again and recommending to our friends n family!…
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Date of experience: March 2020
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Responded Mar 3, 2020
Dear @Destination331140 Warmest greeting from Travel Sense Asia! We firstly thank you very much for choosing us as your tour organizers when you visit Vietnam. We are thrilled that you loved your experience; Lindsey and Phong will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirm the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again on your next itinerary to Vietnam or other countries of Laos, Thailand, Myanmar and Cambodia. All the best to you and your family! Best regards, Customer Service Manager.
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